Studio, 2 Double Beds, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of Extended Stay America Suites Philadelphia Airport Tinicum Bl

2.5 out of 5

Reviews

4.0
Rating 10 - Excellent. 90 out of 1002 reviews" "
Rating 8 - Good. 73 out of 1002 reviews" "
Rating 6 - Okay. 105 out of 1002 reviews" "
Rating 4 - Poor. 200 out of 1002 reviews" "
Rating 2 - Terrible. 534 out of 1002 reviews" "

4.0/10

Cleanliness

5.6/10

Staff & service

4.0/10

Amenities

4.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

Pierre

Dirty with bugs in the room
Stayed 1 night in May 2024
Response from Hotel Management on 20 May 2024
Dear Pierre, Thank you for reviewing our hotel. We are genuinely disappointed to learn about the issues you experienced during your visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

4/10 Poor

Christopher, Lakewood

Business traveller
Place was overbooked - my reservation through Expedia meant nothing.
Stayed 1 night in May 2024
Response from Hotel Management on 20 May 2024
Dear Christopher, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. We appreciate you bringing this to our attention. Thank you for your valuable feedback. We hope you will give us another opportunity in the future.Sincerely,Hotel Management

2/10 Terrible

Christopher

Travelled with family
Overbooked and told at the 11tg
Stayed 1 night in May 2024
Response from Hotel Management on 19 May 2024
Dear Christopher, We apologize for the frustrations you experienced due to not receiving the room you booked. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We are reviewing this with the concerned team to correct this and avoid future inconveniences. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave away my room and were completely indifferent about it because it was expedia`s fault for overbooking them.
Stayed 1 night in May 2024
Response from Hotel Management on 19 May 2024
Dear Richard, Please accept our apologies for the frustration you experienced and for the inconvenience caused by not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the trouble. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We are sorry for letting you down and hope you will allow us the opportunity to redeem ourselves in the future.Sincerely,Hotel Management

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities
They didn’t save our room after we booked it
Stayed 1 night in May 2024
Response from Hotel Management on 19 May 2024
Dear Josh, We apologize for the inconvenience you experienced with your room not being reserved as expected. This is not the level of service we aim to provide, and we understand how frustrating it must have been for you. Your feedback is valuable, and we will review our reservation procedures to prevent such issues from occurring in the future. We will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

2/10 Terrible

Alexandria

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
They overbooked and I have yet to receive a refund. I ended up rooming with my other friend. The room was very, very dirty. I found mites. They charged the room deposit for the mess that was there before we arrived.
Stayed 1 night in May 2024

2/10 Terrible

Irfan, Anaheim

Disliked: Cleanliness, staff & service, property conditions & facilities
They gave away our reservation and we were stranded at 3 am after delayed connecting flights.
Stayed 1 night in May 2024
Response from Hotel Management on 20 May 2024
Dear Irfan, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We will address this appropriately with our team. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management

2/10 Terrible

Matthew

Disliked: Staff & service
I booked this hotel through Expedia last minute, after a flight delay in PHL required an overnight stay. On Expedia, several room types were showing as available, and I booked one of them. When I got to the hotel, however, I was told that they were overbooked and had no rooms available. There was no offer of help to find another hotel or anything else. It was after midnight at that point and took me another 30 minutes to find an alternate hotel with availability and another 20 after that to get there. Not ideal, since I had to be back at the airport early that morning. Expedia and Extended Stay can do better.
Stayed 1 night in May 2024
Response from Hotel Management on 20 May 2024
Dear Matthew, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

2/10 Terrible

Jose

Disliked: Cleanliness, property conditions & facilities
I was never able to check in. Very upset
Stayed 1 night in May 2024
Response from Hotel Management on 21 May 2024
Dear Jose, We sincerely apologize for the inconvenience you experienced during your recent visit. We understand how frustrating it must have been not being able to check in as planned. Your feedback is important to us, and we are committed to resolving such issues to prevent them from happening in the future. Please get in touch with us directly so we can address your concerns and make things right. We hope to welcome you in the future and provide a better experience.Sincerely,Hotel Management

10/10 Excellent

lanel

Stayed 1 night in May 2024

2/10 Terrible

Maribel

Business traveller
Disliked: Property conditions & facilities
The hotel does not at all resemble pictures posted inline
Stayed 1 night in May 2024
Response from Hotel Management on 15 May 2024
Dear Maribel, Thank you for your recent visit to our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

2/10 Terrible

Kayla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was very nasty as in dirty, it didn’t smell good anywhere , in the room/elevator, hallway. Nothing in the room worked
Stayed 1 night in May 2024
Response from Hotel Management on 15 May 2024
Dear Kayla, Thank you for reviewing our hotel. We appreciate your feedback and apologize for the cleanliness and maintenance issues you encountered during your visit. Your comfort is of utmost importance to us, and we regret that we fell short of your expectations. Rest assured, we take your concerns seriously and will take steps to address them with our respective teams for improvement. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management

2/10 Terrible

Christina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Tyler

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was really dirty and nasty stains everywhere. Water all over the bathroom floor like it was leaking when we first check in. Didn’t even stay the night the 2nd night we ended up leaving a day early
Stayed 2 nights in May 2024
Response from Hotel Management on 14 May 2024
Dear Tyler, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for the inconvenience you encountered cleanliness issue adn while using the bathroom. Your feedback is of utmost importance to us, and we take the matters you mentioned seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

4/10 Poor

Mirach

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe, noisy, fights, never again.
Stayed 1 night in May 2024
Response from Hotel Management on 11 May 2024
Dear Mirach, Thank you for sharing your feedback. We are deeply concerned to learn about your experience and sincerely apologize for any safety concerns and disturbances you encountered during your stay. The safety and well-being of our guests are our top priorities, and we take all reports of noise and disturbances seriously. Rest assured, we are investigating the incidents and taking appropriate measures to ensure a peaceful environment for all our guests. We appreciate your understanding and regret that we did not meet your expectations.Sincerely, Hotel Management

6/10 Okay

Inde

Travelled with family
Liked: Staff & service
served the purpose of having a good night sleep. thank you.
Stayed 2 nights in May 2024
Response from Hotel Management on 11 May 2024
Dear Inde, Thank you for your kind feedback. We're delighted to hear that you had a restful night's sleep during your stay with us. Providing a comfortable and peaceful environment for our guests is always our goal, and we're pleased to know that we met that expectation. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay whenever your travels bring you to the area. Safe travels, and thank you again for choosing our hotel.Sincerely, Hotel Management

2/10 Terrible

Paul V

Business traveller
Disliked: Cleanliness, amenities
One of the worst hotels ever stayed at.
Stayed 8 nights in Apr 2024
Response from Hotel Management on 9 May 2024
Dear Paul, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management

2/10 Terrible

Christina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front house person was so nice. The place was dirty. The hallway carpets were dirty. Also, the first room we had it had a leak on the floor. Second room had no remote for the tv but when we got one it was dirty and didn’t have the back on it. Barely work the tv that is. The place needs a good deep clean. From the hallway to the rooms. The staff was excellent. They were very sweet. Sorry but won’t stay there again until it’s cleaned up.
Stayed 1 night in May 2024
Response from Hotel Management on 14 May 2024
Dear Christina, Your kind words about our front desk team are appreciated. However, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns you outlined lightly, especially with the cleanliness and maintenance of our hotel, whether it be the hallways or the guest rooms, as this is an essential priority. We will address this matter with concerned departments to ensure that it does not happen again. We hope you will change your mind and consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a horrible property, entire building smells like cigarettes or weed. They charge for parking that should clearly be listed when you book this. I would have never stayed here. Refrigerator leaked, drain in the bathroom sink and tub drained extremely slow. Just an overall bad location
Stayed 2 nights in May 2024
Response from Hotel Management on 7 May 2024
Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

4/10 Poor

Shavon

I cancelled because no shuttle from airport. To and from airport would add another 20. 00 so no thank you. Rebook and saved.
Stayed 1 night in May 2024
Response from Hotel Management on 7 May 2024
Dear Shavon, Thank you for sharing your experience with us. We appreciate your feedback regarding the shuttle service, and we apologize for any inconvenience this may have caused. Your feedback helps us to improve our services, and we will certainly take your comments into consideration for future enhancements. We hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Carmen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We walked into our room and there was a smell that made us sick, the furniture was broken and it was very unclean. We did not stay and just lost out on the money. We walked across the street and stayed at Embassy Suites.
Stayed 1 night in Apr 2024
Response from Hotel Management on 7 May 2024
Dear Carmen, Thank you for sharing your experience. We're truly sorry for the inconvenience you encountered during your visit. It's disappointing to hear about the cleanliness and maintenance issues you faced in your room. Your feedback is invaluable, and we will address these matters to ensure they do not reoccur. We understand your frustration and appreciate your insight. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely,Hotel Management

4/10 Poor

Margaret

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was an odor that permeated everywhere. The furniture was damaged. Bathroom sink clogged. Refrigerator smelled horrible and ran all night. Very noisy sounding. The television was good though.
Stayed 1 night in May 2024
Response from Hotel Management on 7 May 2024
Dear Margaret, Thank you very much for staying with us. We're delighted to hear that you enjoyed the television during your time with us. However, we sincerely apologize for the issues you encountered during your stay regarding the cleanliness and maintenance concerns in your room. Please know that we take your feedback seriously and will address it with the team to ensure a more comfortable experience for our guests in the future. We hope you will consider giving us another chance to make a better impression whenever your travels bring you our way. Sincerely,Hotel Management

2/10 Terrible

Adolphea

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities
Near to airport But noisy and not clean enough outside
Stayed 1 night in Apr 2024
Response from Hotel Management on 7 May 2024
Dear Mohammad, Thank you for sharing your feedback. We're glad you appreciated our proximity to the airport. However, we apologize for any noise disturbance and cleanliness issues you encountered during your stay. Your comments are valuable, and we'll work diligently to address these concerns. It was an honor to host your visit, and we hope you will give us another chance in the future.Sincerely,Hotel Management

2/10 Terrible

james

Business traveller
Disliked: Amenities
Really bad shape. No airport transfer. No toilet roll no iron.
Stayed 1 night in May 2024
Response from Hotel Management on 2 May 2024
Dear james, It wasn't very pleasant to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as it will help us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management

2/10 Terrible

Gavin

Business traveller
There were roaches everywhere. Seriously a nightmare hotel story.
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Gavin, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again, as we would welcome the chance to show you the great visit you deserve. Sincerely,Hotel Management

4/10 Poor

Carlos

Disliked: Cleanliness, property conditions & facilities
I was shocked as to how smelly the rooms are and how dirty and very old everything is. Normally I don’t complain but when every room and hall way smell of cigarettes that’s bad
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Carlos, Thank you for sharing feedback about your recent stay. We sincerely apologize for any inconvenience you may have experienced during your recent stay with us. We understand the importance of maintaining a fresh and clean hotel room to ensure a pleasant stay for our guests. Thank you for bringing the matter to our attention, and we will do everything in our power to prevent any recurrence of these issues in the future. We are committed to upholding high standards of cleanliness and guest satisfaction, and we will strive to exceed your expectations during your next stay with us. Thank you for your understanding, and we look forward to welcoming you back soon.Sincerely,Hotel Management

2/10 Terrible

Ria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty. I searched 4 stars and got this dump. No one at the desk, bugs, broken, beat up. Have pics. Requesting refund.
Stayed 1 night in Apr 2024
Response from Hotel Management on 2 May 2024
Dear Ria, Thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We look forward to another chance to regain your full trust. We wish you all the best with your travels.Sincerely,Hotel Management

2/10 Terrible

Rich

Disliked: Cleanliness, property conditions & facilities
Smell of the environment in general Also the room smelled like a gallon of Clorox Doors banged all night till 5 am Not good in general
Stayed 1 night in Apr 2024
Response from Hotel Management on 1 May 2024
Dear Rich, Thank you for staying with us. We understand the importance of providing our guests with a peaceful, clean, and comfortable environment, and we apologize for falling short. Your comments serve as a valuable reminder that there is always room for improvement, and we will conduct a thorough review of your feedback with the relevant personnel. Thank you for choosing us; we look forward to serving you better in the future.Sincerely,Hotel Management

2/10 Terrible

Abner

Just a terrible place
Stayed 2 nights in Apr 2024
Response from Hotel Management on 28 Apr 2024
Dear Abner, Thank you for leaving your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon.Sincerely,Hotel Management

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets and towels were clean, but that was it. There was dirt and goo on the floors, the counters hadn't been wiped down before we arrived, chair and rugs were stained. We luckily had chlorox wipes with us, and we left it better than we found it.
Stayed 1 night in Apr 2024
Response from Hotel Management on 23 Apr 2024
Dear Christina, Thank you for sharing your experience, and we apologize for the cleanliness issues you encountered during your stay. We strive to maintain high standards of cleanliness, and we appreciate your understanding. Your feedback is valuable to us, and we will address these concerns with our housekeeping team to ensure improvements are made. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

William

Stayed 1 night in Apr 2024

4/10 Poor

Amanda

Stayed 1 night in Apr 2024

2/10 Terrible

Demarius

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Apr 2024
Response from Hotel Management on 20 Apr 2024
Dear Demarius, Thank you for your feedback, and we apologize for your disappointing experience. Guest satisfaction is important to us, and we regret that we did not meet your expectations. We are committed to addressing any issues and making improvements based on your comments. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

2/10 Terrible

Garvin

Stayed 1 night in Apr 2024

8/10 Good

Dave

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place needs some TLC. Plus some of the lights in the room didn't work. Bugs in the room.
Stayed 1 night in Apr 2024

6/10 Okay

Huemy

Stayed 1 night in Apr 2024

2/10 Terrible

Ahmed

Stayed 1 night in Apr 2024

2/10 Terrible

Jiali

Stayed 5 nights in Apr 2024

6/10 Okay

DALANE

Liked: Cleanliness, staff & service
The hotel is pretty run down but the staff was very nice and helpful and the price was so great I didn't regret it.
Stayed 1 night in Apr 2024
Response from Hotel Management on 16 Apr 2024
Dear DALANE, Thank you for your feedback and for choosing our hotel. We appreciate your understanding regarding our property's condition and are pleased that our staff provided you with excellent service. We strive to offer competitive pricing without compromising on hospitality. Your satisfaction is important to us, and we value your comments. We look forward to welcoming you back for another positive stay.Sincerely,Hotel Management

2/10 Terrible

Mitchell

Stayed 1 night in Apr 2024

4/10 Poor

Brenda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The shower had no curtain, there were no washcloths to use. Had to ask for hairdryer. Some of the lights did not work. The corners in the elevator had noticeable amount of dirt. Considering it was the least expensive hotel in that particular area, we got what we paid for. It just suited our needs.
Stayed 1 night in Apr 2024
Response from Hotel Management on 14 Apr 2024
Dear Brenda, Thank you for your feedback and for choosing to stay with us. We apologize for the inconveniences you encountered during your visit. Your comments have been shared with our team to address the issues with the shower, amenities, lights, and cleanliness. We appreciate your understanding and are glad that our hotel suited your needs overall. We strive to improve our services and facilities based on guest feedback. We hope to welcome you back for a more better experience in the future.Sincerely, Hotel Management

2/10 Terrible

Richard

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never leave reviews but this property was terrible. I am hoping I didn’t get bed bugs. There were mouse traps all over the room and two pillows that looked like they should have been for my 1 year old daughter they were that small. Very dirty, I am not sure if the room was cleaned beside the bed being made. They almost cancelled my reservation because they oversold the hotel, I also checked in at midnight so that was an odd comment to me by the front desk since I checked in so late. Thank god I was only there 6 hours. I get this is a budget friendly hotel but it was bad.
Stayed 1 night in Apr 2024
Response from Hotel Management on 13 Apr 2024
Dear Richard, Thank you for sharing your feedback with us. We apologize for the experience you had during your recent stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your comments are important to us, and we will use them to make necessary improvements to our services. We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel. Sincerely,Hotel Management

2/10 Terrible

Kathleen

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is no way a condemnation of the staff of this hotel. They were all very polite, and clearly doing the absolute best they could with what they are given. However the hotel itself is extremely rundown. The countertop was pulled up and a nail hanging out out. There were lantern flies in our room (both alive and dead) and our shower didn’t work. Worst hotel I’ve ever stayed at.
Stayed 1 night in Apr 2024
Response from Hotel Management on 13 Apr 2024
Dear Kathleen, Thank you for your feedback and recognizing our hardworking staff. We apologize for the inconveniences you encountered during your stay. Rest assured, we take your comments seriously and will address these issues promptly to improve our facilities. Your comfort and satisfaction are important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back under better circumstances. Sincerely,Hotel Management

2/10 Terrible

Hanna

Stayed 1 night in Apr 2024

6/10 Okay

Phillip

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

collonda

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property is dated and need to be renovated.
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Apr 2024
Dear collonda, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. Our team is committed to enhancing our services and has taken note of your comments regarding our property development plans. We regret any disappointment caused and value your patronage. We look forward to the chance to host you once more in the coming days.Sincerely,Hotel Management