Room, 2 Queen Beds, Accessible, Bathtub | Desk, blackout curtains, iron/ironing board, WiFi

Reviews of Hampton Inn by Hilton Peterborough

2.5 out of 5
Hampton Inn by Hilton Peterborough
1400 Crawford Drive, Peterborough, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 308 out of 449 reviews" "
Rating 8 - Good. 103 out of 449 reviews" "
Rating 6 - Okay. 17 out of 449 reviews" "
Rating 4 - Poor. 14 out of 449 reviews" "
Rating 2 - Terrible. 7 out of 449 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel Pleasant staff All good! Wish the pillows were firmer.(very soft)
Stayed 1 night in May 2024

10/10 Excellent

Tak

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in May 2024
Response from Hampton Inn PTBO on 6 May 2024
Thank you for taking the time to share your recent experience with us, we hope to welcome you back soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kayleigh on 2 May 2024
Thank you so much for taking the time to leave a review! We're so happy you enjoyed your stay so much you left us a 5!

10/10 Excellent

Sarah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here previously when in the area and all of the staff was incredibly friendly and helpful.
Stayed 1 night in Apr 2024
Response from Hampton Inn PTBO on 28 Apr 2024
Thank you for taking the time to leave us a review, we're happy to hear you had a great experience with our staff. We hope to welcome you back soon.

10/10 Excellent

Janine

Stayed 1 night in Apr 2024

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. Spacious rooms. Nice front desk. Good location.
Stayed 1 night in Apr 2024
Response from Hampton Inn PTBO on 14 Apr 2024
Thank you for taking the time to leave us a wonderful review, we're happy to hear that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton Inn PTBO on 8 Apr 2024
Thank you for taking the time to leave us a wonderful rating Pierre, we hope to welcome you back soon.

10/10 Excellent

Kavish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Peterborough. If your type is modern.
Stayed 1 night in Mar 2024
Response from Kayleigh on 5 Apr 2024
Thank you so much for taking the time to leave a review! We're so happy that you enjoyed your stay with

10/10 Excellent

Luc, Ottawa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and super clean property.
Stayed 1 night in Apr 2024
Response from Kayleigh on 5 Apr 2024
Thank you so much for taking the time to leave a review! We're delighted that youen

10/10 Excellent

Sherri

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Mar 2024
Response from Hampton Inn PTBO on 27 Mar 2024
Thank you for taking the time to leave us a wonderful review Sherri. We hope to welcome you back soon.

10/10 Excellent

GREGORY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast!
Stayed 1 night in Mar 2024
Response from Hampton Inn PTBO on 26 Mar 2024
Thank you for taking the time to leave us a review, we're happy to see that you enjoyed out hot breakfast selection.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn PTBO on 5 Mar 2024
Thank you for taking the time to leave us a review, we hope to welcome you back soon.

8/10 Good

Odell

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent staff
Stayed 1 night in Feb 2024
Response from Hampton Inn PTBO on 27 Feb 2024
Thank you, Odell for leaving us a great review! We are happy to hear that you enjoyed your stay and our staff, your compliment will be passed along to our team. We appreciate your time and we hope to welcome you back soon.

10/10 Excellent

Jessie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. Thanks so much !
Stayed 2 nights in Feb 2024
Response from Hampton Inn PTBO on 25 Feb 2024
Thank you for taking the time to leave us a wonderful review Jessie, we hope to welcome you back soon!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton Inn PTBO on 20 Feb 2024
Thank you Laura, for taking the time to leave us a review. We hope to welcome you back soon.

10/10 Excellent

Heather, Norland

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. Clean
Stayed 1 night in Feb 2024
Response from Hampton Inn PTBO on 14 Feb 2024
Thank you for taking the time to leave us a review, we are happy to hear that you enjoyed your stay and had a good experience with our staff!

6/10 Okay

Isabel

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Hampton Inn PTBO on 12 Feb 2024
Thank you for taking the time to leave us a rating, if you would like to share any other feedback from your experience with us, please feel free to let us know.

10/10 Excellent

Christie

Stayed 1 night in Feb 2024
Response from Hampton Inn PTBO on 26 Mar 2024
Thank you for taking the time to leave us a wonderful review. We hope to welcome you back soon.

10/10 Excellent

Nirav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hampton Inn PTBO on 1 Feb 2024
Thank you for taking the time to leave us a wonderful rating! We hope to welcome you back soon Nirav.

10/10 Excellent

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place to stay.
Stayed 1 night in Jan 2024
Response from Hampton Inn PTBO on 25 Jan 2024
Thank you for taking the time to leave us a review from your recent stay. We're happy to hear that you had an enjoyable stay with us and hope to welcome you back soon.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Comfy bed. Quiet rooms
Stayed 1 night in Jan 2024
Response from Hampton Inn PTBO on 21 Jan 2024
Thank you for taking the time to leave us a review of your recent stay with us! We're so happy to hear that you enjoyed your stay and found the room comfy and enjoyable.

8/10 Good

Kavish

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay. Gotta arrive early to find the parking spot in Hotel’s parking area. Parking issue is the only bummer or else, one of the best hotels in Peterborough area.
Stayed 2 nights in Jan 2024
Response from Hampton Inn PTBO on 18 Jan 2024
Thank you for taking the time to leave us a review! We do have additional parking to the right of the casino if ever needed! We hope to welcome you back soon Kavish.

8/10 Good

Kayla

Stayed 1 night in Jan 2024
Response from Hampton Inn PTBO on 14 Jan 2024
Thank you for taking the time to leave us a review, we hope to welcome you back soon.

8/10 Good

donna

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Was a nice, very clean room very spacious
Stayed 1 night in Dec 2023
Response from Hampton Inn PTBO on 14 Jan 2024
Thank you for taking the time to leave us a review of your recent stay with us, we're happy to hear that you enjoyed your time with us and hope to welcome you back soon.

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet property and the beds were very comfortable. The breakfast was not the greatest. Hotel breakfasts in general have gone down in quality and variety. Would like to see better options.
Stayed 2 nights in Dec 2023
Response from Hampton Inn PTBO on 14 Jan 2024
Thank you for taking the time to leave us a review and providing us with feedback. We will take your comments into consideration as we continually work to improve our overall guest experience. We look forward to you staying with us in the future.

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hampton Inn PTBO on 14 Jan 2024
Thank you for taking the time to leave us a wonderful rating, we hope to welcome you back soon Dennis.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kayleigh on 29 Dec 2023
Thank you so much for taking the time to leave a review! We're so happy that you enjoyed your stay with us.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay! Large room. Good breakfast. Staff were helpful and efficient.
Stayed 1 night in Dec 2023
Response from Kayleigh on 22 Dec 2023
Thank you so much for taking the time to leave such a glowing review!

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying here. Room was amazing and staff was very friendly.
Stayed 2 nights in Dec 2023
Response from Hampton Inn PTBO on 11 Dec 2023
Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed your stay with us.We hope to welcome you back soon!

10/10 Excellent

David

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newer Hotel. Well appointed for the area. Within short step from local Casino and Tim Hortons
Stayed 1 night in Dec 2023
Response from Kayleigh on 9 Dec 2023
Thank you so much for taking the time to leave a review - we also love our Tim Hortons proximity and the casino makes for a great work lunch!

10/10 Excellent

John, Minden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel at a casino, so not for the family. It is relatively new and convenient if you are driving.
Stayed 1 night in Dec 2023
Response from Kayleigh on 9 Dec 2023
Thank you so much for taking the time to leave a review! We're so happy you got to enjoy our friendly neighbours with your stay :)

10/10 Excellent

Kalvinder

Stayed 3 nights in Nov 2023
Response from Hampton Inn PTBO on 11 Dec 2023
Thank you for taking the time to leave us a wonderful rating. We hope to welcome you back soon.

8/10 Good

Dave

Liked: Cleanliness, property conditions & facilities, room comfort
Good second stay
We have stayed here a couple of times now and both times were quite good. My only thing was the pillows of all things. Could use a couple more on the bed as they are small.
Stayed 1 night in Nov 2023
Response from Hampton Inn PTBO on 19 Nov 2023
Thank you for taking the time to leave us a review. We're happy to hear that you enjoyed your stay with us pillows aside. Next time you're in town just give us a call and we can add some extra pillows in your room for you to make your stay more enjoyable.

8/10 Good

Colleen, Fergus

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Construction limited the view of the property and we couldn't see the hotel from the area we arrived at - only found out about the construction AFTER booking. Not very transparent. My truck was backed into while on the lot - damage to bumper and no ability to review video surveillance. Lot is shared with a casino. Avoid. However, despite all this, hotel clean and staff friendly. Should control their parking though.
Stayed 1 night in Nov 2023
Response from Kayleigh on 15 Nov 2023
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced due to the construction and parking issues.We understand that construction can impact the overall experience, and we regret that it affected the view of our property during your visit. We sincerely apologize for any lack of transparency in communicating this beforehand as there are many city improvements happening around this area.Regarding the parking incident, we are truly sorry to hear about the damage to your truck. Please know that we take such matters seriously. We regret any inconvenience this may have caused you. Please let me know where you parked and if you'd like to start the process of filing a police report.We are pleased to hear that you found our hotel clean and our staff friendly. We appreciate your positive comments in the midst of the challenges you faced. Rest assured, your feedback will be shared with our team to reinforce the importance of maintaining a high standard of cleanliness and customer service.We genuinely value your input and apologize for falling short of your expectations in certain areas. We hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable stay.Thank you for choosing our hotel.

8/10 Good

Tanya

Stayed 1 night in Nov 2023
Response from Kayleigh on 9 Dec 2023
thank you so much for taking time to leave a review!

8/10 Good

Brady

Travelled with partner
Liked: Staff & service, property conditions & facilities
Couldn’t get the usb ports to work and the top comforter of bedding had some stains on it
Stayed 1 night in Nov 2023
Response from Hampton Inn PTBO on 12 Nov 2023
Thank you for taking the time to leave us a review Brady. We appreciate the feedback and will let our maintenance team know about the USB ports and I'll be sure to bring up the stained sheets with our housekeeping team.We hope to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hampton Inn PTBO on 12 Nov 2023
Thank you for taking the time to leave us a great rating!

10/10 Excellent

Sergiy

Stayed 1 night in Oct 2023
Response from Hampton Inn PTBO on 2 Nov 2023
Thank you for taking the time to leave us a great rating! We hope to welcome you back soon.

2/10 Terrible

James

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Hampton Inn PTBO on 15 Oct 2023
We're sorry to see that you didn't enjoy your stay with us. We're always looking for ways to improve our guest satisfaction. If you would like to share what we could have done differently, we take all comments and feedback into consideration.

10/10 Excellent

Kelly

Stayed 1 night in Oct 2023
Response from Hampton Inn PTBO on 2 Nov 2023
Thank you for taking the time to leave us a great rating! We hope to welcome you back soon.

8/10 Good

Laura

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice place to stay
We stayed 3 nights during a 6 day period (travelling the middle days). The first 2 nights we had a clean room, everything was fine. Holiday Monday our room was less than great - really badly cleaned, lots of hair on the wall of the shower etc. That said,aside from the doors slamming all the time, the hotel is new so it's very nice. Decent free breakfast and tim Hortons is right beside.
Stayed 1 night in Oct 2023
Response from Kayleigh on 11 Oct 2023
Thank you so much for taking the time to leave a review. We apologize for your neighbours door slamming and for the state of housekeeping. I will take it up with their direct supervisor.

10/10 Excellent

Alex Chi Hang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel in Peterborough!
Hotel is new and clean, staffs are friendly, price include breakfast, bang for the buck!
Stayed 1 night in Oct 2023
Response from Kayleigh on 11 Oct 2023
Thank you so much for taking the time to leave a review! We're so happy that you enjoyed a nice clean hotel and that Hampton hot breakfast!

10/10 Excellent

Hung Yin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service, new and clean
The hotel is new, good customer service and very clean and comfort. Will go again
Stayed 1 night in Oct 2023
Response from Kayleigh on 11 Oct 2023
Thank you so much for taking the time to leave a review! We're so happy you enjoyed your stay - especially our fantastic team members!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an excellent experience staying at this hotel. When we got back to the hotel late there was no on site parking left so the young lad on the front desk moved his vehicle so that we could park there. The staff there are very friendly and very helpful. Especially Matt, who is on the front desk. This has been our second stay there and we will continue to stay at this hotel.
Stayed 1 night in Oct 2023
Response from Kayleigh on 6 Oct 2023
Thank you so much for taking the time to leave a review! We're so happy that you enjoyed your stay and we were able to find you a good parking spot!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hampton Inn PTBO on 28 Sep 2023
Thank you for taking the time to leave us a perfect rating Sean. We hope to welcome you back soon!

8/10 Good

Fiona

Stayed 1 night in Sep 2023
Response from Hampton Inn PTBO on 15 Oct 2023
Thank you for taking the time to leave us a review, we hope to welcome you back soon!

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the location was right next door to the Casino. I don't use elevators so I used the stairs all the time - the stairways could be a 'little' cleaner. One of the morning breakfast workers had a 'body odour' smell. Other than those 2 things, it was a great stay!
Stayed 3 nights in Sep 2023
Response from Hampton Inn PTBO on 20 Sep 2023
Thank you for taking the time to leave us a review. We will be sure to mention the stairways to our housekeeping manager to ensure they're kept tidier. We hope to welcome you back soon.

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional
Stayed 1 night in Sep 2023
Response from Hampton Inn PTBO on 10 Sep 2023
Thank you for taking the time to leave us a great review Joshua, we hope to welcome you back soon!

2/10 Terrible

Rishi

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
I arrived at 2:45pm ready for check in however front desk staff reported that my room wasn’t ready. I then presented myself at 3pm (when check in time is advertised) and the front desk said that my room still wasn’t ready and didn’t know when it would be. I showed the front desk their own website indicating that check in is listed for 3pm and front desk replied that check in time is not guaranteed. I then reported to them that I am here for a weeding a needed a place to change. The front desk staff then became rude and was very dismissive. I then contacted Expedia who was able to contact the front desk. The front desk lied to the Expedia agent informing them that I was offered a different room. The dishonesty and unprofessionalism was appalling to me and I definitely would not recommend staying here.
Stayed 1 night in Sep 2023
Response from Hampton Inn PTBO on 10 Sep 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with your check in process. logistically we only have a limited amount of rooms with the room type you selected and we unfortunately cannot modify room types on third party reservations, making us unable to change your room type to accommodate an earlier check in.We will take your comments into consideration as we continually work to improve our overall guest experience. We are deeply sorry we failed to meet your expectations during your recent stay. We hope you will consider staying with us in the future.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a short stay, but we loved it. The hotel is new, clean, comfortable bed and pillows, the bathroom was modern and impeccable. All the staff were super polite and nice. A place to recommend and come back.
Stayed 1 night in Aug 2023
Response from Hampton Inn PTBO on 4 Sep 2023
Thank you for taking the time to leave us a review, we're so happy to see that you enjoyed your stay with us here in Peterborough. We hope to welcome you back soon Juan!