Thank you for sharing your experience with us. We apologize for the disappointment you encountered during your stay. It's regrettable that our restaurant and bar closure, as well as the lack of sound insulation and amenities, did not meet your expectations. We take your feedback seriously and will address these concerns promptly to ensure improvements are made. Your comfort and satisfaction are important to us, and we apologize for falling short on this occasion. If you reconsider staying with us in the future, we would appreciate the opportunity to regain your trust and provide you with a more enjoyable experience. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can assist you with.

Thank you for your review Larisa. We are glad to see you enjoyed your stay here with us and will strive to improve our accommodation.

We apologize for the cleanliness oversights with the amenities and the malfunctioning air conditioning unit. Maintaining high standards of cleanliness and ensuring all facilities are in proper working condition are paramount. We have promptly addressed these concerns with our housekeeping and maintenance teams to prevent recurrence. Your feedback is invaluable, and we appreciate you bringing these issues to our attention.

Hi Russell, We apologize for the unpleasant smell in the room. Please feel free to let us know in the future and we can allocate you to another room. We value your feedback and will strive to improve.

Hi Dustin, Thank you so much for your feedback. We are thrilled to see you enjoyed your stay with us. We hope to accommodate you soon.

Thank you for your review Ermelinda. We are glad to see you enjoyed your stay here with us and will strive to improve our accommodation.

Thank you for your review Lee-Anne. We are thrilled to see that you enjoyed your stay with us. We hope to see you soon.

Dear Guest,We apologize for the inconvenience with the air conditioning during your stay. This is not reflective of our usual standards. Our maintenance team is addressing the issue promptly. We appreciate your feedback and hope you give us another chance to provide a better experience.

Thank you for your review Christy. We are glad to see you enjoyed your stay here with us and will strive to improve our accommodation.

Thank you for your lovely review Isack. We are glad you enjoyed your stay here with us and hope to see you soon.

Thank you for your kind words. We are delighted to hear that our reception staff provided excellent service and we hope to see you again in the future!

Dear Eric, thank you for your positive review! We are glad you enjoyed your stay with us and hope to accommodate you again in the future. Best regards,

Dear Lorraine,Thank you for the perfect 10/10 rating! We're thrilled that you had an excellent experience with us.We can't wait to welcome you back.Best regards,

Dear Christopher,We appreciate your positive feedback! Thank you for choosing our hotel. We look forward to serving you again in the future.Best regards,

Dear Litsa,I'm sorry to hear about your negative experience. We take your feedback seriously and will work to improve our standards. If you ever decide to give us another chance, we'll ensure a better stay.Best regards,

Hi Jennifer,Thank you for your kind words! We're delighted that you enjoyed your stay with us. Your satisfaction is our top priority.We look forward to welcoming you back soon.Best regards,

Dear Sharon,Thank you for the 5-star rating! We are pleased to know that you had a great experience at our hotel. Your feedback is greatly appreciated.We look forward to welcoming you back in the future.Kind regards，Joondalup City Hotel

Dear Marina,Thank you for rating us a perfect 5/5! We're delighted to have met your expectations, and we look forward to serving you again.Best regards,

Hi Allan, Thank you for your feedback. We apologize for any shortcomings and will work on improving it. We hope to better accommodate you in the future.

Thank you for your feedback, we apologize for any shortcomings in our service and will work on improving it.

Thank you for the review! We are glad you enjoyed your stay with us and hope to see you again.

Thank you for your review Mathew. we apologize for any shortcomings in our cleanliness and will strive to improve to better accommodate you in the future.

Hi Clifford,Thank you for the perfect five-star rating! We are delighted to hear that you were satisfied with our hotel service.Looking forward to hosting you again soon!

Thank you for your feedback, we apologize for any shortcomings in our service and will work on improving it.Your input is valuable to us, and we hope to have the opportunity to serve you better in the future.

Thank you, Emily, for your kind review. Your feedback is essential to us, and we appreciate your positive comments. If you have any further suggestions or if there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back in the future!Kind regards,Joondalup City Hotel

Hi Glenn,Thank you for your valuable feedback. We appreciate your suggestions for improvement. We will certainly take your comments into consideration and make the necessary changes. Your input helps us enhance the guest experience. We hope to welcome you back soon!Kind regards,Joondalup City Hotel

Thank you for the fantastic rating! We're delighted you had a great experience with us. Looking forward to hosting you again soon!

Hi David,Thank you for your kind feedback, we are doing the regrouting for all the showers now, and we hope you will get a better experience on your next stay.

Hi Daniel,Thank you for your loving feedback, we are glad you are enjoying your stay, and looking forward to your next arrival.

Hi Paul,Thank you for your lovely review and feedback, we hope you were enjoying your stay and looking forward to your next arrival.Kind regards,Management team

Hi John,Thank you for choosing to stay with us. We are sorry to hear that you experienced some issues during your stay.We are happy to inform you that our hotel is currently undergoing a full renovation to provide a more comfortable and convenient experience for our guests. We are working hard to update our rooms, facilities, and services to ensure that your next stay with us will be even more enjoyable.

Hi Andrew, Thank you for staying with Joondalup City Hotel. We are delighted to hear that you enjoyed the small aspect our hotel had offered during your stay with us. We hope to welcome you in future! Kind regards, Reception

Hi Marino,Thank you for your feedback. We are incredibly sorry to hear about your experience at Joondalup city hotel, this is not reflective of the standard we strive for. This feedback will be passed onto our administration and housekeeping staff to ensure this does not happen again for future guests. We are deeply sorry once again and thank you for staying at Joondalup City Hotel. Kind regards, Reception.

Hi Barry,Thank you for bringing to our attention the issues you experienced with the shower during your stay. We apologize for the inconvenience caused by the calcium build-up on the tiles and water marks on the glass.We are currently working on regrouting the shower to remove the calcium build-up and to restore it to its original condition.We appreciate your feedback and hope that you will give us another opportunity to serve you in the future.If you have any further concerns, please do not hesitate to contact us directly at reception, and we will do our best to resolve them for you.Best regards,Joondalup City Hotel Team

Hi Kevin, Thank you for staying with Joondalup City Hotel. We are delighted to hear that you enjoyed the small aspect our hotel had offered during your stay with us. We hope to welcome you in future! Kind regards, Reception

Hi Nadine,Thank you for your review. We are delighted to hear that you have enojyed your stay with us. We hope to see you in coming future:) Kind regards, Reception