2/10 Terrible
Porramet
7 Sep 2021
Disliked: Cleanliness, property conditions & facilities, room comfort
My feedback
1. I arrived the hotel at 17:00 on 6 September 2021. Nobody is at the hotel. Confirmed, I mean no staff at the hotel, just only me. I did not know how to do. The hotel was not look like ready to open because I saw so many materials at hotel entrance.
2. I searched the hotel phone number. I got 2 numbers, I called both numbers. No one picked up the numbers. Unbelievable!!!!!!!
3. I tried contact the Hotels.com. The virtual staff talked to me, I am sure that you can see the record. My problem still cannot be solved. I tried to tell your staff to call me my number, but nobody call me. I did not know why????
3. At that time, I did not know what to do.
4. I decided to walk to see a security of the next condo, and asked him about the staff of the hotel. He just told me to see someone in another office.
5. I walked to that office. I saw a lady at the office. She gave me a hotel's staff phone number.
6. So I called her, it worked. She can contact a staff to open the room at the hotel for me.
7. I think that night there is only me at the hotel.
8. Now, 7 September 2021 at 22:24, nobody call me to say any word.
9. If you or anyone has any question please email or call me, you have my email and phone number.
PS.
I do not want the show the pictures at the hotel.
Porramet
Stayed 1 night in Sep 2021
