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"Very impressed and thoroughly enjoyed"

"Disappointed as we had selected a room with an in room spa pool. This did not operate, we turned on the isolator switches as directed and the pool did not function at all."

"Very friendly stuff. Clean and excellent location"

"Hard to get into off the main road with a car. Excellent Supermarket close by."

"Kitchen"

"This was an excellent unit with great amenities. A short walk to the CBD and across the road from the beach. Fantastic to get two bedrooms with king beds and two bathrooms, plus a giant spa bath, two heat pumps and three tvs, plus a kitchenette for the price that we paid on the winter special rate! Nice touches like local ground coffee was supplied and there was even a tea pot. We felt very spoilt. Everything was very clean and the staff were friendly. Very comfortable beds and awesome showers....

"Great hotel in a good location close to the sea, restaurants, bars. Staff are very friendly and helpful. Would highly recommend this hotel"

"Staff were kind and polite, and the cleaners do a good job but it’s very run down. Ripped carpet, holes in the walls, ripped wallpaper and chipped paint. Definitely needs work! Couch was stained and so were some of the bed covers. We won’t be staying again unfortunately."

"Good"

"The room is very big and clean. Every thing is great and comfortable. Good for binging pets. Definitely coming back."

"This hotel is gorgeous- the refurbishment is beautifully done and the room I had was really spacious. The bed was comfy and the kitchenette and barhroom were user-friendly and super clean. I will say the parking can be a bit of an issue, particularly if you have bags to drop off and because of the location ( the middle of the CBD) the street and traffic noise is really loud. If you dont mind street noise though its the perfect innercity stay."

"Nice place Good staff Will go back"

"This hotel has a secure parking garage underneath it. Safe access by lift or stairs to their reception desk & to rooms. There is also a luggage trolly at reception if you need it. The staff are very pleasant & helpful & the rooms are very clean. We had a lovely ocean view from our spacious room with a very comfortable king sized bed. There is a lovely local café below the hotel for breakfast & lunch, which is accessable from level 1 in the hotel. Ideal on those cold wet days. The location is...

"Staff was good - just a bit too close to the main rd for me"

"The room smelt like cigarette smoke, the hand basin wasn’t wiped clean and there was pie pastry on the floor behind the bathroom door. The continental blanket on the single bed had awful marks on it as well. When I checked in they asked me to pay for a room I had pre-paid online."

"Excellent"

"Water pressure was very low in the unit. No additional blankets if required. Could do with some money spent on it to make it so much more."

"5 star in every way, this art deco experience is accommodation in another creative level far different from any other hotel. We stayed in the Mark Twain Suite and wow. We wont ever stay at another hotel when we visit Napier. Highly Recommend to any travellers, it wont dissapoint. Amazing restaurant and bar down stairs as well."