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Reviews of Brookstreet

4.5 out of 5
Brookstreet
525 Legget Drive, Ottawa, ON

Reviews

8.8

Excellent

Rating 10 - Excellent. 612 out of 1001 reviews" "
Rating 8 - Good. 238 out of 1001 reviews" "
Rating 6 - Okay. 88 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Giuseppe

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice!
Stayed 1 night in Apr 2024
Response from Brookstreet Reservations Team on 1 May 2024
Thank you for your great review!

8/10 Good

Dion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Good security as you had to scan room card to go to your floor. I use disabled parking and there was some very close to front door. Room very clean and comfortable. Reasonably priced options for breakfast.
Stayed 1 night in Apr 2024
Response from Brookstreet Reservations Team on 1 May 2024
Thank you for the positive review!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brookstreet on 26 Apr 2024
Thank you for taking time to complete a review of your most recent Brookstreet stay. We are happy to hear you enjoyed your getaway with us. We hope to welcome you back soon.

10/10 Excellent

JIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice hotel especially you are hockey fans, there is chance to meet the hockey players, unfortunately it was no power when I was there , have to walk down fm 12th floor
Stayed 1 night in Apr 2024
Response from Reservations team on 16 Apr 2024
Thank you for taking the time to review your stay.We appreciate your feedback

4/10 Poor

richard

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Power was off all night and morning. No hot water, no TV, no WiFi
Stayed 1 night in Apr 2024
Response from Brookstreet on 16 Apr 2024
Hello Richard. Thank you for taking time to provide a review of your stay. We can appreciate your disappointment with your experience given the circumstances. Our property was impacted by the local power outage and despite our best efforts with Hydro Ottawa we were not able to restore the power as quickly as we had hoped as there was major damage to a local transformer. We understand that this was not what you expected for your stay and hope that when you return to Ottawa that you will consider us again, so that you can experience Brookstreet as strive to provide our guests.

10/10 Excellent

Deni

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel Nice Pool
Stayed 1 night in Apr 2024
Response from Brookstreet on 16 Apr 2024
Hello Deni. Thank you for your recent stay with Brookstreet. We are happy to see you enjoyed your visit. Thank you for taking the time to share your Brookstreet experience. We look forward to welcoming you back in the future.

10/10 Excellent

Wa'el

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience
Stayed 9 nights in Mar 2024
Response from Brookstreet Reservations Team on 10 Apr 2024
Thank you for your positive review!

10/10 Excellent

Monica-Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay and dinner. Was very comfortable room and delicious dinner at Perspectives. Our sever Rolly was very pleasant and organized. Would recommend both hotel and restaurant.
Stayed 1 night in Apr 2024
Response from Brookstreet Reservations Team on 10 Apr 2024
Thank you for the great review!

6/10 Okay

Khaled, Stittsville

Disliked: Property conditions & facilities
It was not as I was lead to believe. A 2.5-3 star rating at best on world standards. But I guess for Ottawa it’s fine!
Stayed 2 nights in Apr 2024
Response from Brookstreet on 16 Apr 2024
Thank you for taking time to complete a review of your most recent Brookstreet stay. If you would like to provide additional information regarding your challenges, please contact us directly. This information assists us in making improvements to our service and experiences.

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and amenities!
Stayed 3 nights in Apr 2024
Response from Brookstreet Reservations Team on 10 Apr 2024
Thank you for the great review!

10/10 Excellent

Tarek

Stayed 1 night in Mar 2024
Response from Brookstreet Reservations Team on 1 May 2024
Thank you for the great review!

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are both top shelf.
Stayed 1 night in Apr 2024
Response from Brookstreet Reservations Team on 10 Apr 2024
Thank you for the excellent review!

10/10 Excellent

Kim

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we've stayed here 5 times and it's always plaisant and clean. We come for a quick get away, shopping and dinning. The jazz bar is always very nice.
Stayed 2 nights in Mar 2024
Response from Brookstreet Reservations Team on 10 Apr 2024
Thank you for the great review!

8/10 Good

Morningstar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stay here often because there are more pros than cons. However I wish they had some usb ports or charging stations as outlets are hard to come by in the rooms. Other than that rooms are clean and service is great.
Stayed 3 nights in Mar 2024
Response from Reservations team on 16 Apr 2024
Thank you Morningstar for sharing your review and your feedback is important to us and has been shared with our teams

10/10 Excellent

Robin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean, friendly staff
Stayed 1 night in Mar 2024
Response from Brookstreet ReservationsTeam on 1 Apr 2024
Thank you for your review

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and quiet
Stayed 1 night in Mar 2024
Response from Brookstreet ReservationsTeam on 1 Apr 2024
Thank you Amy for your review

8/10 Good

Rachel

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Brookstreet on 22 Apr 2024
Thank you for choosing Brookstreet for your visit to Ottawa and taking time to complete a review of your recent stay.

10/10 Excellent

Siamak, Sainte Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 4 nights in Mar 2024
Response from Brookstreet ReservationsTeam on 1 Apr 2024
Thank you for your review

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Brookstreet on 16 Apr 2024
Thank you Matt for taking time to complete a review of your recent stay with Brookstreet. We are happy to hear you had a great stay. We look forward to welcoming you back soon.

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , clean with great staff
Stayed 2 nights in Mar 2024
Response from Brookstreet ReservationsTeam on 1 Apr 2024
Thank you for your feedback!

10/10 Excellent

Chelsea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean, the staff is really accommodating! Would recommend to families as well!
Stayed 1 night in Mar 2024
Response from Reservations team on 1 Apr 2024
Thank you for taking the time to share your review!

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here when we went to a hockey game. They had a free shuttle to the game which was amazing
Stayed 1 night in Jan 2024
Response from Brookstreet ReservationsTeam on 1 Apr 2024
Thank you for taking the time to review Brookstreet!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Brookstreet with our two little ones. We all enjoyed the pool and the hot tub and dad got to use the gym while mom tried out the sauna.
Stayed 1 night in Mar 2024
Response from Brookstreet ReservationsTeam on 1 Apr 2024
Thank you for taking the time to review Brookstreet!

8/10 Good

Mason

Travelled with partner
Liked: Cleanliness, staff & service
Nice spot, great views. Restaurant prices could be a little cheaper but not terrible.
Stayed 2 nights in Mar 2024
Response from Reservations team on 1 Apr 2024
Thank you for taking the time to share your review

10/10 Excellent

Scott

Travelled with family
Good
Stayed 1 night in Mar 2024
Response from Reservations team on 1 Apr 2024
Thank you for your review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch all around
Stayed 1 night in Mar 2024
Response from Reservations team on 1 Apr 2024
Thank you for sharing your feedback!

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed here several times. Always great.
Stayed 1 night in Mar 2024
Response from Brookstreet ReservationsTeam on 1 Apr 2024
Thank you for your review

10/10 Excellent

MARC

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much more to offer than most places, worth the extra money!
Stayed 2 nights in Mar 2024
Response from Brookstreet ReservationsTeam on 1 Apr 2024
Thank you for sharing your comments!

8/10 Good

Rob

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
When we arrived it was fairly busy. A line up to through the lobby and only 1 staff member doing check in. It took far to long
Stayed 2 nights in Mar 2024
Response from Brookstreet ReservationsTeam on 1 Apr 2024
Thank you for sharing your feedback with us

8/10 Good

Sharon

Stayed 1 night in Mar 2024
Response from Reservations team on 16 Apr 2024
Thank you Sharon for taking the time to share your review

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms are do for an update but they are clean. Good location
Stayed 1 night in Mar 2024
Response from Brookstreet ReservationsTeam on 13 Mar 2024
Thank you for taking the time to post your review.We are happy you enjoyed your stay with Brookstreet

10/10 Excellent

Anna Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay as always!
Stayed 2 nights in Mar 2024
Response from Brookstreet ReservationsTeam on 13 Mar 2024
Thank you Anna Marie for taking time to review Brookstreet.We look forward to welcoming you back another time soon!

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Brookstreet ReservationsTeam on 13 Mar 2024
Thank you Kirk for your kind review.

10/10 Excellent

ROB

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here whenever I’m in town
Stayed 1 night in Mar 2024
Response from Brookstreet ReservationsTeam on 13 Mar 2024
Thank you Rob for your kind comments.We look forward to your next visit when you are in town!

10/10 Excellent

Kari

Stayed 1 night in Mar 2024
Response from Brookstreet ReservationsTeam on 1 Apr 2024
Thank you for your review

6/10 Okay

Melanie, Gatineau

Travelled with family
The room was clean and looked nice except that we found glass in the corner of the room, next to the bed. The beds were comfortable but one of them was lumpy on one side. We had cable TV and Wi-Fi which was nice. The mini fridge in the room was useful and it was stocked with some water bottles. The first night and morning we heard a baby crying and screaming in the next room. The rooms aren't totally sound-proof. I was disappointed with the game room. I came to this hotel specifically for the pool and game room. The game room is nothing like the pictures in a Google search. It's a tiny little room with machines that you have to pay for to win dollar store type prizes. The pool is small and a little disappointing too. The kid pool was closed and often there was an instructor giving swim lessons in the main pool which blocked off a section. The hot tub was pleasant. I have a few charges on my credit card that shouldn't be there. I was charged twice for parking and it still hasn't been resolved. I was also charged for an extended check-out time that I didn't use. The clerk at the desk assured me I wouldn't be charged but I was. There are some xylophones outside in the front of the hotel/ They are a very neat features and my children enjoyed playing with them. There isn't a lot around for families except restaurants. Overall, it's a decent hotel but I wouldn't choose it for the pool nor game room.
Stayed 2 nights in Feb 2024
Response from Brookstreet on 16 Apr 2024
Hello Melanie, Thank you for choosing Brookstreet for your getaway and taking time to complete a review of your stay. All reviews are important to us as it provides us details on how we can make improvements for our guests.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access,very clean and comfortable. Dinner at the Perspectives restaurant was top notch,VG food & service.
Stayed 1 night in Feb 2024
Response from Brookstreet ReservationsTeam on 13 Mar 2024
Thank you Peter for sharing your feedback.We hope to see you another time soon at Brookstreet!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brookstreet ReservationsTeam on 13 Mar 2024
Thank you Bethany for taking the time to review Brookstreet

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable stay.
Stayed 1 night in Feb 2024
Response from Angie, Reservations on 27 Feb 2024
Good Morning Ted,Thank you for sharing your feedback.We look forward to welcoming you to Brookstreet another time soon!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for a Senators game. Shuttle to game was a bonus.
Stayed 2 nights in Jan 2024
Response from Angie/Reservations on 27 Feb 2024
Hell Mike,Glad you enjoyed our stay with Brookstreet and were also able to take advantage of our shuttle service to the game!

8/10 Good

John

Travelled with family
Beautiful property, wonderful inside, great pool. Long check in line though.
Stayed 1 night in Feb 2024
Response from Angie/Reservations on 27 Feb 2024
Hello John,Thank you for your kind words and your feedback. Your comments will be shared with our teams and will help us improve our check in times.

10/10 Excellent

Gord

Stayed 1 night in Feb 2024
Response from Brookstreet ReservationsTeam on 1 Apr 2024
Thank you for your review

6/10 Okay

Jane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brookstreet on 16 Apr 2024
Hello Jane, Thank you for completing a review. Should you wish to share more details regarding your stay, please contact us directly.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Angie/Reservations on 27 Feb 2024
Hello Kyle,Thank you for taking time and completing your post stay review. We look forward to your next visit!

10/10 Excellent

Ethan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect experience, great accommodations
Stayed 1 night in Feb 2024
Response from Angie/Reservations on 27 Feb 2024
Hello Ethan,Thank you sharing your comments from your recent stay.We are happy to hear that you enjoyed your experience at Brookstreet!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Angie/Reservations on 27 Feb 2024
Hello Ashley,Thank you for taking the time to share your review.

8/10 Good

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
When checking in, the front desk tried to charge us $14 for parking although it was included with our Expedia reservation (happened at our last stay too). Our room was nice and clean and the robe and crib we requested were quickly delivered to us. The pool and hot tub were nice, but it would be great if Brookstreet could offer some courtesy lifejackets and water wings like many other local hotels do - it's an easy thing to forget. We were disappointed that the children's pool area is still not available - this would be hugely beneficial for us since we have a 3-year-old and a walking 10-month-old. Kids slept in a little late which was a nice surprise, but when we requested a late checkout, we were only given 30 minutes. That was disappointing since many hotels have noon checkout and that extra hour means that you can really enjoy the amenities that you came for without being in a frenzied rush to checkout. We attempted to make the best of things. I went down to scope out the sauna, but it was closed for the week. I checked the website once we arrived home to see if I had missed that, but there was no mention of it. Overall, it was an okay stay.
Stayed 1 night in Feb 2024
Response from Guest Services Team on 27 Feb 2024
Hi Linda, Thanks for staying at Brookstreet and sharing your experience.We have passed along your comments to our Guest Services Leadership Team for further review.We hope to welcome you again in the future.

10/10 Excellent

Jeremy

Liked: Property conditions & facilities
Beautiful and quite
Stayed 1 night in Feb 2024
Response from Angie/Reservations on 27 Feb 2024
Thank you Jeremy for sharing your feedback from your recent stay at Brookstreet!

10/10 Excellent

Mary-Beth

Stayed 2 nights in Feb 2024
Response from Reservations team on 1 Apr 2024
Thank you for your review

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and excellent room view and quality.
Stayed 1 night in Feb 2024
Response from Angie/Reservations on 27 Feb 2024
Thank you Frederic for sharing your comments. We look forward to welcoming you back to Brookstreet another time soon.