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Reviews of Desert Surfside Waterfront Accommodations

3 out of 5
Desert Surfside Waterfront Accommodations
7310 Main Street, Osoyoos, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 434 out of 991 reviews" "
Rating 8 - Good. 399 out of 991 reviews" "
Rating 6 - Okay. 107 out of 991 reviews" "
Rating 4 - Poor. 39 out of 991 reviews" "
Rating 2 - Terrible. 12 out of 991 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value. Great service.
Stayed 1 night in Sep 2023
Response from Management on 1 Oct 2023
Thank you for your review. We're glad you enjoyed your stay.

10/10 Excellent

eunjin

Liked: Property conditions & facilities
Veary good
Stayed 3 nights in Sep 2023
Response from Management on 1 Oct 2023
Thank you for your review, we're glad you enjoyed your stay.ent

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, room comfort
Beach Side Jewell on Lake Osoyoos
We were 2 couples in a 2 bedroom unit. While a bit dated, the unit was well equipped and the grounds and beach well maintained. Izzy at front desk was friendly, welcoming and so accommodating. Great location to use and walk the beach and access nearby restaurants.
Stayed 2 nights in Sep 2023
Response from Management on 1 Oct 2023
Thank you for your review. We're glad you enjoyed your stay.

8/10 Good

Al

Stayed 1 night in Sep 2023

10/10 Excellent

Alain

Response from Management on 1 Oct 2023
Thank you for your review. We're glad you enjoyed your stay.

10/10 Excellent

glen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check in was fast,received an upgrade with no extra charge.will definitely return for another stay
Stayed 1 night in Sep 2023
Response from Management on 25 Sep 2023
Thank you for your review. We're glad you enjoyed your stay.

4/10 Poor

Darlene

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We spent 3 nights in 2BR Waterfront unit. Beautiful view, clean room, stocked kitchen, wonderful location. Cleaning and caretaker staff friendly and helpful, if you need something just ask. Downside was having to ask for so many things that should have been provided, wasting a good portion of our first day. The shower head was improperly installed, fell off and hit me in the face, resulting in a nasty black and blue bruise on my face. I showed the hotel cleaning staff and caretaker, and they notified the hotel manager immediately and she phoned to make sure I was ok. Staff replaced the shower head to a safe, usable one. However, this took up over a half day of our 3 days dealing with the repair. The shower has no grab bars or bath mat. We didn't ask for compensation for our time, nor did they offer. The sheets were so old, thin and pilled that we asked for new ones that we replaced ourselves. The A/C is also and old, wall mount unit that is noisy and inefficient, thankfully there was a cool breeze at this time of year. Remote in bedroom didn't work and couldn't be fixed by resort caretaker. The best part of the resort is the beach, the location is fantastic. But safety is an issue at Desert Surfside.
Stayed 2 nights in Sep 2023
Response from Management on 22 Sep 2023
Thank you again for your review. I'm not sure why you felt compelled to write another review and adding more complaints. Our staff went out of their way to meet your every need. It is unfortunate that the shower head fell off the bracket but we attended to this immediately. Your request to stay an additional night for free could not be accommodated because we did not have availability. I'm not sure why you would want to stay another night if the property was unsafe and you were so unsatisfied? As a small business we do everything in our power to ensure our guests are satisfied so it's unfortunately we could not meet your expectations.

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, one bedroom unit . Nice couch . Will definitely stay there again
Stayed 2 nights in Sep 2023
Response from Management on 22 Sep 2023
Thank you for your review. We're glad you enjoyed your stay. See you next time

10/10 Excellent

BEATRIZ JOVITA

Stayed 1 night in Sep 2023

8/10 Good

Gayle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It was a bit too cool and windy to use their beach but it was a lovely view. The room was decent and quiet and all residents were really nice and friendly. You are required to take out your garbage when you leave. Their set up for that is well marked and easy to do. We got delayed by a road construction incident and the staff were very helpful in providing information about the situation while we were stuck on the highway.
Stayed 1 night in Sep 2023
Response from Management on 20 Sep 2023
Thank you for your review, yes we had a really windy day but it blew the smoke away and was great beach weather today. We're happy to help, all our staff are local and have great knowledge of the area.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Management on 19 Sep 2023
Thank you for your review, we're glad you enjoyed your stay.

10/10 Excellent

RON

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
On the beach clean affordable
Stayed 7 nights in Sep 2023
Response from Management on 19 Sep 2023
Thank you for your review. We're glad you enjoyed your stay.

6/10 Okay

Erlly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was a great location and we use the kitchen which is great,but I’m so disappointed in terms of cleanliness, I saw some bugs in our blanket when we supposed to sleep. Cobwebs everywhere, couch worn out and some towels. Hope they will upgrade the amenities in the future regarding cleanliness.
Stayed 1 night in Sep 2023
Response from Management on 18 Sep 2023
Thank you for your review and feedback. We are in a desert which is prone to small insects.

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The condo was much better than it looked in the pictures. Loungers provided. Will stay here again
Stayed 2 nights in Sep 2023
Response from Management on 18 Sep 2023
Thank you for your review, hope to see you back soon.

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, clean & nice beach.
Stayed 3 nights in Sep 2023
Response from Management on 17 Sep 2023
Thank you for your review. We're glad ypu enjoyed ypur stay.

6/10 Okay

Darlene

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We spent 3 nights in 2BR Waterfront unit. Beautiful view, clean room, stocked kitchen. Staff friendly and helpful, if you need something just ask. Downside was having to ask for so many things that should have been provided, wasting a good portion of our first day. The shower head was improperly installed, fell off and hit me in the face, resulting in a nasty black and blue bruise on my face. Staff were quick to respond and replace the shower head to a safe, usable one. However, this took up over a half day of our 3 days dealing with the repair. The shower has no grab bars or bath mat. The sheets were so old, thin and pilled that we asked for new ones that we replaced ourselves. There was no offer of compensation for time wasted on room issues. The A/C is also and old, wall mount unit that is noisy and inefficient, thankfully there was a cool breeze at this time of year. Remote in bedroom didn't work and couldn't be fixed by resort caretaker. The best part of the resort is the beach, the location is fantastic.
Stayed 2 nights in Sep 2023
Response from Management on 17 Sep 2023
Sorry we could not satisfy you although we did everything we could. I spoke to you personally and did not see any "bruises" on your face. I know you wanted a free room night but we were fully booked and could not provide this. We did everything we could to accommodate you but sadly could not meet your expectations. Our staff went above and beyond and did everything they could to make your stay but looking for freebees at the expense of our staff is unreasonable!

10/10 Excellent

Ivy

Travelled with partner
Liked: Property conditions & facilities
Great location and very friendly people.
Stayed 1 night in Sep 2023
Response from Management on 16 Sep 2023
Thank you for your review, we're glad you enjoyed your stay.

10/10 Excellent

Jasbir

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean place at a reasonable price.
Stayed 1 night in Sep 2023
Response from Management on 15 Sep 2023
Thank you for your review we're glad you enjoyed your stay.

10/10 Excellent

Jaime

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Management on 14 Sep 2023
Thank you for your review. We're glad you enjoyed your stay.

10/10 Excellent

teresa

Travelled with group
Liked: Cleanliness, room comfort
good value
The room was great, walking distance to everything that we did, will definitely stay there again
Stayed 3 nights in Sep 2023
Response from Management on 12 Sep 2023
Thank you for your review. We definately have the best location. Glad you enjoyed your stay.

6/10 Okay

Jonathan

Business traveller
Liked: Cleanliness, room comfort
No one has ever reported that problem before (not)
Not being able to access wifi in the room lead to night of going down to the lobby and back to the room numerous times Further the air conditioner was a tribute to Everett Factory (Boeing testing an engine for take off). But the receptionist in the morning was very sympathetic and kind).
Stayed 1 night in Sep 2023
Response from Management on 12 Sep 2023
Sorry you had trouble with the WIFI. Every room has a dedicated wifi so not sure what the problem was but I'm sure the office would be able to suppprt you. A/C are window units but well maintained. Sorry your stay was not ideal.

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice room.
Stayed 2 nights in Sep 2023
Response from Management on 11 Sep 2023
Thank you for your review. We're glad you enjoyed your stay.

10/10 Excellent

Evonne

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location with a private beach. Had a BBQ and kitchen that we took advantage of. Comfortable beds.
Stayed 1 night in Sep 2023
Response from Management on 10 Sep 2023
We're glad you enjoyed your stay. Thank you for your review.

10/10 Excellent

Jingyuan, Richmond

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Sep 2023
Response from Management on 10 Sep 2023
Thank you for your review. We're glad you enjoyed your stay.

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on 10 Sep 2023
Thank you for your review.

8/10 Good

Eddy

Stayed 1 night in Sep 2023
Response from Management on 1 Oct 2023
Thank you for your review. We're glad you enjoyed your stay.

8/10 Good

Judy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great room for an overnighter. Clean, well organized for a smaller room.Good supply of Decent cooking utensils and dishes. Bed a bit softfor us but thats our preference. And found traffic noise annoying. Friendly staff. Thanks for a good stay. Rooms on waterfront would be mych quiter .
Stayed 1 night in Sep 2023
Response from Management on 6 Sep 2023
Thank you for your review.

6/10 Okay

Brett

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on 7 Sep 2023
Thank you for your review

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from Management on 25 Sep 2023
Thank you for your review, we're glad you enjoyed your stay.

10/10 Excellent

Merlyn

Stayed 1 night in Sep 2023
Response from Management on 25 Sep 2023
Thank you for your review, we're glad you enjoyed your stay.

10/10 Excellent

Lisa

Stayed 1 night in Aug 2023
Response from Management on 20 Sep 2023
Thank you for your review, we're glad you enjoyed your stay.

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The beach was beautiful
Stayed 6 nights in Aug 2023
Response from Management on 28 Aug 2023
Thank you. Glad you enjoyed your stay.

10/10 Excellent

Douglas

Liked: Cleanliness, property conditions & facilities
Friendly staff at a great location
Stayed 4 nights in Aug 2023
Response from Management on 21 Aug 2023
Thank you for your review, we're glad you enjoyed your stay.

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Management on 15 Aug 2023
Thank you for your review.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, room comfort
Summer paradise.
We love this place. This is our 5th year & it has become our summer home away from home. Just absolutely perfect. And the staff are warm, welcoming & friendly. Extra special shout out to Vernon!
Stayed 4 nights in Aug 2023
Response from Management on 15 Aug 2023
Thank you for your great review. We are so happy to have Vern back with us this year. Look forward to seeing you next year.

10/10 Excellent

Sadie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location. Hotel offered complimentary chairs for the beach, as well as use of BBQs. Beds were comfortable and kitchen well equipped with tableware. Bring your own coffee, salt, pepper, oil etc. Great price for a quick weekend away. We will be back!
Stayed 3 nights in Jul 2023
Response from Management on 1 Aug 2023
Thank you for your review. Great tips for bringing the basics, unfortunately due to Health Canada regulations we cannot provide any open food containers for our guests. We'll see you next time, booking directly allows us to give the best service.

10/10 Excellent

lolyta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great value
Stayed 3 nights in Jul 2023
Response from Management on 13 Jul 2023
Thank you for your review, we're glad you enjoyed your stay. Hope to see you back again soon.

10/10 Excellent

Toni

Travelled with partner
We really enjoyed our stay here and we’re very pleasantly surprised at the room and poperty, exceeded expectations for sure. We will return!
Stayed 2 nights in Jul 2023
Response from Management on 10 Jul 2023
Thank you for your great review. We'll see you back next time.

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, clean, missing a few kitchen items that we needed as we were cooking our own dinner but everything else was fine - our 2nd time staying there and would stay again.
Stayed 2 nights in Jun 2023
Response from Management on 10 Jul 2023
Thank you for your review. We try to keep a well stocked kitchen but things disappear. We have lots of extra supplies so in future just ask us for whatever you need. Hope to see you back again..

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, excellent experience.
Stayed 3 nights in Jul 2023
Response from Management on 5 Jul 2023
Thank you for your review, we'll glad you enjoyed your stay. Yes, we are centrally located on one of the best beaches in Osoyoos.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness
It was definitely dated but clean. The baseboard heater by the bed was falling apart and the bedroom was very tight. Lighting was not good enough to read a book in the evening. The people who ran the place were very pleasant and helpful.
Stayed 2 nights in Jun 2023
Response from Management on 3 Jul 2023
Thank you for your review an excellent feedback. We are working on these issues and general upgrades for all units and hope to have them resolved over by next year.We're glad you enjoyed your stay.

6/10 Okay

mirjam

Travelled with family
Liked: Cleanliness, amenities
I liked that the area is convenient to the shops and stores, and that the water is just a few steps away. However, as soon as we stepped into our unit, there were dead flies all over the bathroom sink and bathtub. We were very disappointed to come to that after paying the price for the room.
Stayed 2 nights in Jun 2023
Response from Management on 1 Jul 2023
I'm sorry about that, if this was brought to our sttention we could have sent a cleaner in to fix the problem. We are located in a desert so sometimes thus is unavoidable.

10/10 Excellent

Steve

Travelled with family
Liked: Amenities, property conditions & facilities
Nothing,I loved it.
Stayed 2 nights in Jun 2023
Response from Management on 1 Jul 2023
Thank you for your review. We're glad you enjoyed your day.

8/10 Good

Nhi

Stayed 1 night in Jun 2023
Response from Management on 21 Jul 2023
Thank you for your review, we're glad you enjoyed your stay.

10/10 Excellent

casandra

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2023
Response from Management on 28 Jun 2023
Thank you for your review. We're glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023
Response from Management on 26 Jun 2023
Thank you for your review. We're glad you enjoyed your dtay.

10/10 Excellent

Carson

Stayed 2 nights in Jun 2023
Response from Management on 27 Jun 2023
Thanks for you review, we're glad you enjoyed your stay.

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
We where right on the water.
Stayed 2 nights in Jun 2023
Response from Management on 27 Jun 2023
Thank you for your review. We're glad you enjoyed your stay.

10/10 Excellent

Jodi

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our top-floor unit had a beautiful view of the lake. We appreciated having a BBQ on the deck so we could cook dinner when we didn't feel like going out. The kitchen was well stocked. Thankfully, it wasn't too hot during our stay as the fan in the second bedroom didn't work. Management was aware and awaiting a part. The bed mattress in the second bedroom by the entrance sagged in the middle and could use replacing. Grocery stores and restaurants were all a short walk away. Ample beach chairs and towels available at reception. Communication was quick and easy, and staff were very friendly. The unit was spacious and provided a very comfortable stay for 4 adults. We'd definitely return!
Stayed 3 nights in Jun 2023
Response from Management on 26 Jun 2023
Thank you for your review and feedback. We'll work on the fan and mattress. We're glad you enjoyed your stay and look forward to seeing you back again.

8/10 Good

Murray

Stayed 1 night in Jun 2023
Response from Management on 27 Jun 2023
Thank you for your review. We're glad you enjoyed your stsy.