Casino

Reviews of Evangeline Downs Hotel, Ascend Hotel Collection

3 out of 5
Evangeline Downs Hotel, Ascend Hotel Collection
2235 Creswell Ln Ext, Lot B, Opelousas, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 270 out of 560 reviews" "
Rating 8 - Good. 152 out of 560 reviews" "
Rating 6 - Okay. 74 out of 560 reviews" "
Rating 4 - Poor. 29 out of 560 reviews" "
Rating 2 - Terrible. 35 out of 560 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Heather

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Real cute hotel, unfortunately my kids had lines of bites on their legs and feet after staying the night there. My oldest slept on the pullout couch, and the bed had not been made from the previous guest.
Stayed 1 night in May 2024
Response from Ronette, General Manager on 23 May 2024
Thank you for taking the time to share your experience with us. We are pleased to hear that you found our hotel charming. However, we are deeply concerned about the issues you and your family encountered during your stay.We sincerely apologize for the bites your children experienced and for the oversight with the pullout couch not being properly made. This is certainly not the standard of cleanliness and comfort we strive to provide our guests. Your comments have been taken very seriously, and we have immediately addressed these issues with our housekeeping team to ensure they do not occur again.Please know that the health and safety of our guests are our top priorities. We are conducting a thorough inspection of the room and have scheduled a professional pest control service to investigate and resolve the situation.Thank you again for bringing this to our attention. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.

2/10 Terrible

Denise

Travelled with partner
Disliked: Staff & service
The property is super convenient to town and family close by. The service staff is lazy and unfriendly The cleaning staff of females only want to give towels and empty the trashcan I was fully dressed on my way out and the staff in the hallway said do you need anything today? I said yes full service please “she said well. I’m only dumping trash and giving towels”. I said OK that’ll be fine. Then she says go get me your dirty towels. I did not want a confrontation. I was on my way out. I was fully dressed, had my purse in my hand. I put everything down, went back in the bathroom, picked up all the dirty towels and gave them to her.. Totally unprofessional and rude.!!!!!!!!!!
Stayed 4 nights in May 2024
Response from Ronette, General Manager on 23 May 2024
Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you found our property conveniently located and appreciated the proximity to your family.However, we deeply regret to learn about the negative experience you had with our service staff. Providing excellent service is our top priority, and it is clear that we fell short during your stay. Please accept our sincerest apologies for the inconvenience and frustration you encountered.Your comments about the cleaning staff's interaction are concerning. This is not reflective of the high standards we strive to maintain. We will address this issue with our housekeeping team to ensure that all guests receive the respectful and professional service they deserve.We appreciate you bringing this matter to our attention and hope you will give us another opportunity to provide you with a more enjoyable stay in the future. Should you have any further concerns or need assistance, please do not hesitate to reach out to us directly.

6/10 Okay

Dorian

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
Stay was ok for the couple days I visited. The shower heads could use an upgrade, as the water pressure coming from them is pretty low.
Stayed 2 nights in May 2024
Response from Ronette, General Manager on 22 May 2024
Thank you for your feedback. We're glad to hear that your stay was satisfactory. We apologize for the inconvenience you experienced with the water pressure in the shower. Your comments are valuable to us, and we will certainly look into upgrading the shower heads to ensure a better experience for our guests. We hope to have the opportunity to welcome you back and provide an improved stay in the future.

6/10 Okay

Bonnie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we got to the room ut was old and musty. We placed the bags down and by the foot of the bed the carpet was wet. The bed was hard and the bathroom was not ventilated. The dresser drawers kept opening when you walk by them. The plus side, the AC worked. The breakfast was horrible with a lot of broken items and a mystery drink in their juice machine
Stayed 3 nights in May 2024
Response from Ronette, General Manager on 22 May 2024
Thank you for sharing your experience. We sincerely apologize for the multiple issues you encountered during your stay. This is certainly not the standard we strive to maintain. Please know that your feedback has been taken seriously and will be addressed with our housekeeping and maintenance teams immediately.We are glad to hear the AC worked well, but we're sorry that other aspects of your stay were disappointing. We will also review our breakfast offerings and equipment to ensure improvements are made.If you give us another chance, we would like to offer a significantly better experience. Please contact us directly if you plan to return, so we can ensure a more comfortable and enjoyable stay. Thank you for bringing these matters to our attention.

10/10 Excellent

Alicia

Liked: Amenities
Everything was excellent! Room was very spacious and clean
Stayed 2 nights in May 2024
Response from Ronette, General Manager on 22 May 2024
Thank you so much for your fantastic review! We're delighted to hear that you found everything excellent and enjoyed our spacious and clean rooms. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another wonderful stay soon!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel lived up to everything we hope for.
Stayed 2 nights in May 2024
Response from Ronette, General Manager on 14 May 2024
Thank you so much for your outstanding 5 out of 5 rating! We are thrilled to hear that our hotel lived up to everything you hoped for during your stay.Your kind words are incredibly rewarding for our team, as we strive to exceed our guests' expectations every day. Knowing that we succeeded in making your stay a memorable one means the world to us.We look forward to welcoming you back in the future. If there is anything we can do to make your next visit even more enjoyable, please feel free to let us know. Thank you once again for your wonderful review!

10/10 Excellent

Latasha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and made check in and check out process quick
Stayed 2 nights in May 2024
Response from Ronette, General Manager on 14 May 2024
Thank you so much for your fantastic 5 out of 5 rating! We are delighted to hear that you had such a positive experience with us.It’s wonderful to know that you found our staff friendly and that the check-in and check-out process was quick and efficient. Providing our guests with seamless and welcoming service is our top priority, and your feedback reassures us that we are on the right track.We truly appreciate your kind words and look forward to welcoming you back in the future. If there is anything we can do to make your next stay even better, please don't hesitate to let us know.

10/10 Excellent

Deborah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short stay, but I would easily go back. The room was impeccable clean.
Stayed 1 night in Apr 2024
Response from Ronette, General Manager on 11 May 2024
Thank you very much for your glowing review and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that even during your short stay, we were able to make a positive impression.Ensuring that our rooms are impeccably clean is a top priority, and we're delighted that this aspect of your stay exceeded your expectations. Your comfort and satisfaction mean everything to us.We're thrilled to hear that you would easily come back to stay with us again. We can't wait to welcome you back for another fantastic experience whenever your travels bring you our way.

8/10 Good

Shelia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, we had a little wait because the staff was trying to get the rooms together. Considering all what was going on, (power outage in the area past 24 hours), they did great
Stayed 1 night in Apr 2024
Response from Ronette, General Manager on 4 May 2024
I am glad we was able to accommodate you during the power outage. Hope to see you again soon.

8/10 Good

Nashona

Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing
Stayed 2 nights in Apr 2024
Response from Ronette, General Manager on 27 Apr 2024
We're delighted to hear that you found your stay with us to be very relaxing! Thank you for taking the time to share your experience. We're always striving to provide our guests with a peaceful and rejuvenating environment. If there's anything specific you feel we could improve upon to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Doris

Stayed 1 night in Apr 2024
Response from Ronette, General Manager on 11 May 2024
Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us and that you've awarded us a perfect 5 out of 5 rating.Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're delighted that we met your expectations in every aspect.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back for another memorable stay in the future.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ronette, General Manager on 15 Apr 2024
Thank you for your outstanding 5 out of 5 rating! We're thrilled to hear that you had a perfect experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is what we strive for, and it's incredibly rewarding to receive such positive feedback.We're delighted that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back again soon. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you for choosing to stay with us!

8/10 Good

Christie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ronette, General Manager on 8 Apr 2024
Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honest rating and are glad to hear that overall, you had a positive experience at our hotel.We understand that there may have been areas where we could improve to earn a higher rating, and we value your insights. Your feedback is invaluable to us as it helps us identify areas for growth and refinement.We would love to hear more about your stay and any specific areas where you feel we could enhance our services or facilities. Your input will assist us in our ongoing efforts to provide the best possible experience for our guests.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

8/10 Good

Brandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entryway is beautiful and unique. The staff at check in and check out were amazing . Our room was pretty large with a pull out couch. The room was clean.The pool and spa were closed for most of our stay but was cleaned and fixed pretty quickly. The elevator shutters it is a little unnerving. The breakfast was a little lean but good.
Stayed 2 nights in Apr 2024
Response from Ronette, General Manager on 4 Apr 2024
Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed several aspects of your experience.We're thrilled that you found our entryway beautiful and unique, and that you appreciated the spaciousness and cleanliness of your room. It's always our goal to provide a comfortable and pleasant environment for our guests, and we're glad to hear that we succeeded in this regard.We apologize for the inconvenience caused by the temporary closure of our pool, but we're glad that it was promptly addressed. Your understanding is greatly appreciated.Regarding the elevator issue, we apologize for any inconvenience this may have caused during your stay. Please rest assured that we are looking into this matter to ensure that our elevators operate smoothly for all our guests.We're glad to hear that you found our breakfast offerings to be good, although we acknowledge your feedback about the lean selection. Your comments will be taken into consideration as we continue to improve and enhance our breakfast options.Thank you once again for sharing your feedback with us. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

8/10 Good

Yvette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have people from there. But I didn't like they check me out on Saturday on March 30th and suppose be there until Sunday March the 31st. But they fixed it. But it was kind of embarrassing
Stayed 2 nights in Mar 2024
Response from Ronette, General Manager on 2 Apr 2024
Thank you for sharing your feedback regarding your recent stay at our hotel. We're delighted to hear that overall, you had a positive experience.However, we sincerely apologize for the mistake that led to your early check-out. Your comfort and satisfaction are our utmost priorities, and we regret any inconvenience this may have caused you. Rest assured, we'll review our procedures to prevent such errors from occurring in the future.We genuinely appreciate your understanding and patience in this matter. Your feedback is invaluable to us as we continuously strive to improve our services. Should you choose to stay with us again, we'll do everything in our power to ensure your next visit exceeds your expectations.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back for a flawless stay. If there's anything further we can do to assist you, please don't hesitate to reach out.

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and breakfast.
Stayed 2 nights in Mar 2024
Response from Ronette, General Manager on 2 Apr 2024
Thank you tremendously for your perfect rating! We're thrilled to hear that you thoroughly enjoyed your stay with us.It's wonderful to know that you found our hotel room to your liking and that you relished our breakfast offerings. Providing comfortable accommodations and delicious meals is at the heart of what we do, and we're delighted that we could meet your expectations in these areas.Your satisfaction is our ultimate goal, and we're grateful for your kind words. Should your travels bring you back to this area, we'd be honored to host you again for another exceptional experience.

4/10 Poor

Kasey

Stayed 1 night in Mar 2024
Response from Ronette, General Manager on 2 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We're sorry to see that your experience fell short of your expectations, as indicated by your rating.Feedback, even when brief, is invaluable to us as it helps us identify areas for improvement and ensure that we're providing the best possible service to our guests. If there are any specific concerns or issues you'd like to address with us, please feel free to reach out. Your satisfaction is important to us, and we would appreciate the opportunity to address any issues you encountered during your stay.We hope to have the chance to welcome you back in the future and provide you with a much-improved experience. If there's anything further we can do to assist you, please don't hesitate to let us know. Thank you for choosing to stay with us.

6/10 Okay

Shalonda, Addis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Large rooms in nice quiet area. Housekeeping is not very detailed. Every service has to be specifically requested: towels, linens, bar cups, etc.
Stayed 5 nights in Mar 2024
Response from Ronette, General Manager on 27 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our spacious rooms and peaceful location. However, we sincerely apologize for any inconvenience you experienced with our housekeeping service. Providing a clean and comfortable environment is paramount to us, and we regret that we fell short of your expectations in this regard. Your comments have been shared with our housekeeping team for immediate attention and improvement. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more seamless stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

Corriene

Liked: Cleanliness, staff & service, property conditions & facilities
Casino was on the property.
Response from Ronette Sam, General Manager on 20 Mar 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the convenience of having a casino on the property. Your rating of 4 out of 5 encourages us to continue providing excellent services and amenities for our guests. If there are any specific areas where you feel we can improve and earn that extra star in your next visit, please feel free to let us know. We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay soon.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomscare nice, spacious. And clean.
Stayed 1 night in Mar 2024
Response from Ronette Sam, General Manager on 20 Mar 2024
Thank you for your outstanding review! We're thrilled to hear that you had such a wonderful experience during your stay with us and that you found our rooms to be clean, spacious, and nice. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we were able to exceed your expectations. Your feedback is greatly appreciated, and we can't wait to welcome you back for another fantastic stay.

8/10 Good

Kevin

Stayed 1 night in Mar 2024
Response from Ronette, General Manager on 27 Mar 2024
Thank you for taking the time to rate your experience with us. We're glad to see that overall, you had a positive stay. However, we're always striving to provide the best experience possible, so if there's anything specific that we could have done to improve your stay and earn that extra star, please don't hesitate to let us know. Your feedback is incredibly valuable to us, and we hope to have the opportunity to welcome you back and exceed your expectations in the future.

8/10 Good

Jennifer

It was a very nice place and would stay there again.
Stayed 2 nights in Mar 2024
Response from Ronette Sam, General Manager on 20 Mar 2024
Thank you so much for your glowing review! We're thrilled to hear that you found our hotel to be a very nice place, and we're delighted to know that you plan on staying with us again in the future. Your satisfaction is our top priority, and we can't wait to welcome you back for another enjoyable experience.

10/10 Excellent

Allen

Stayed 1 night in Feb 2024
Response from Ronette, General Manager on 1 Mar 2024
Thank you so much for awarding us a perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had such a wonderful experience during your stay at our hotel. Providing exceptional service and creating memorable stays for our guests is our top priority, and it's incredibly rewarding to know that we've succeeded in meeting your expectations.Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon for another fantastic stay.

2/10 Terrible

Steve

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Ronette, General Manager on 1 Mar 2024
We sincerely apologize for any aspect of your stay that did not meet your expectations. Our goal is to provide every guest with a comfortable and enjoyable experience, and we regret that we fell short in your case. Your feedback is incredibly important to us, and we would greatly appreciate any additional details you could provide about your stay so that we can address any areas needing improvement. Please feel free to reach out to us directly so that we can better understand your concerns and work towards making things right. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

8/10 Good

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Jan 2024
Response from Ronette, General Manager on 1 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to see that you had an overall positive experience during your stay at our hotel. Your rating of 4 out of 5 is appreciated, and we value your input.We're always striving to improve, and we would love to hear more about your experience and any specific areas where we can enhance our service or amenities to earn that extra star from you in the future.Thank you again for choosing our hotel, and we hope to have the opportunity to welcome you back for an even better stay next time.

10/10 Excellent

Donald

Stayed 1 night in Jan 2024
Response from Ronette, General Manager on 1 Mar 2024
Thank you so much for awarding us a perfect 10 rating! We're absolutely thrilled to hear that you had such an outstanding experience during your stay at our hotel. Providing exceptional service and creating memorable stays for our guests is our top priority, and it's incredibly rewarding to know that we've succeeded in exceeding your expectations.Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back again soon for another fantastic stay.

6/10 Okay

Shawanna

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from Ronette, General Manager on 1 Mar 2024
Thank you for taking the time to provide feedback on your recent stay with us. We're sorry to hear that your experience didn't meet your expectations and that you rated us a 6 out of 10.We value all feedback as it helps us to identify areas for improvement. If there were specific aspects of your stay that you feel we could have done better, we would appreciate hearing more about them so that we can address any issues and ensure a better experience for our guests in the future.

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was very nice. I. Thought the pool was heated my mistake. Room was nice and comfortable
Stayed 1 night in Jan 2024
Response from Ronette, General Manager on 1 Mar 2024
Thank you for taking the time to leave us a review! We're delighted to hear that you had a positive experience with our front desk team and found our hotel to be clean. Providing exceptional service and maintaining a clean environment are top priorities for us, and we're thrilled that we were able to meet your expectations in these areas.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 Good

Megan, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ronette, General Manager on 1 Mar 2024
Thank you for taking the time to rate your recent stay at our hotel. We're glad to see that you had an overall positive experience. Your feedback is valuable to us, and we're always looking for ways to improve and enhance our guests' experiences.If there are any specific areas where you feel we could have done better or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel!

2/10 Terrible

James

Disliked: Staff & service
Oversold and refused to refund.
They oversold the hotel and didn’t have our room, which was a suite. They expected us to downgrade with no refund and when we told them we preferred to stay elsewhere they refused to refund us anything at all. Luckily Hotels.com came through and found us a different place to stay and refunded us themselves.
Stayed 1 night in Jan 2024
Response from Ronette, General Manager on 1 Mar 2024
We sincerely apologize for the inconvenience and disappointment you experienced regarding the overselling of suites and the lack of a refund. Your feedback is deeply concerning to us, as providing a seamless and enjoyable experience for our guests is our utmost priority.Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future. Thank you!

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ronette, General Manager on 1 Mar 2024
Thank you so much for awarding us a perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had such a fantastic experience during your stay at our hotel. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, and it's incredibly rewarding to know that we've succeeded in meeting your expectations.Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back again soon for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel, and we look forward to seeing you again soon!

8/10 Good

Jonathan

Stayed 2 nights in Dec 2023

8/10 Good

Timothy

Travelled with partner
Everything
Stayed 1 night in Dec 2023

10/10 Excellent

Fawanda

Stayed 2 nights in Dec 2023
Response from Ronette, General Manager on 1 Mar 2024
Thank you so much for awarding us a perfect 5 out of 5 rating! We're absolutely thrilled to hear that you had such a fantastic experience during your stay at our hotel. Providing exceptional service and ensuring our guests have a memorable stay are our top priorities, and it's incredibly rewarding to know that we've succeeded in meeting your expectations.Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back again soon for another fantastic stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing our hotel, and we look forward to seeing you again soon!

6/10 Okay

Shane

Stayed 1 night in Nov 2023

6/10 Okay

Unrika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was clean, staff were also friendly but we tv did not work and no one came to fix it.
Stayed 2 nights in Nov 2023

8/10 Good

James

Liked: Cleanliness
Stayed 1 night in Nov 2023

4/10 Poor

Jonika, Natchitoches

Stayed 1 night in Nov 2023
Response from Kieth, Assitant General Manager on 29 Nov 2023
On behalf of myself and my entire staff, I would like to apologies for failing to meet your expectations during your recent stay. Please do not hesitate to contact hotel with specific details, for it helps us improve in areas necessary. I hope that you consider staying with us again in the future, so we can provide an exceptional stay.

2/10 Terrible

Shedrick

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property okay for Opelousas
Stayed 2 nights in Oct 2023
Response from Kieth, Assistant General Manager on 31 Oct 2023
I would like to apologies for failing to provide a 5 star stay. Please feel free to leave feedback on things we need to improve. We try to strive to provide a warm and inviting atmosphere for all our guest. Hopefully you will consider staying with us again, so we can provide a more pleasant experience.

6/10 Okay

Dennis

Stayed 2 nights in Oct 2023
Response from Kieth, Assistant General Manager on 31 Oct 2023
Thanks for taking the time to rate your recent visit to our property. Please feel free to leave us feedback, for it helps us improve in areas we lack. I hope to see you again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not tripping with this trip
Overall it was a nice hotel. Our room was very nice and comfortable. The pillows were a bit small but comfy. I didn't to much like breakfast. French toast was hard and sausage was mushy. We managed to get satisfied with grid and coffee
Stayed 1 night in Oct 2023
Response from Kieth, Assistant General Manager on 31 Oct 2023
Thanks for taking the time to rate your recent stay with us. We appreciate your your honesty and loyalty. I will use your feedback to create a better breakfast routine. I hope that you will consider staying with us again so we can provide a 5 star breakfast.

2/10 Terrible

Mike, Many

Stayed 1 night in Sep 2023
Response from Kieth, Assistant General Manager on 31 Oct 2023
On behalf of myself and my staff, I would like to apologies for failing to exceed your expectations. Please do not hesitate to reach out to hotel to provide details about your reason stay. We value your feedback for it helps us improve in areas we lack. Hopefully you will consider staying with us again in the future so we can provide a more pleasant experience.

10/10 Excellent

Denise

Stayed 1 night in Sep 2023
Response from Kieth, Assistant General Manager on 31 Oct 2023
Thanks for an awesome review. We appreciate you loyalty and look forward to seeing you again soon.

2/10 Terrible

Tyra

Stayed 1 night in Sep 2023
Response from Kieth, Assistant General Manager on 1 Oct 2023
On behalf of myself and my entire staff, I would like to apologize for failing to provide an exceptional stay. We value your feedback, for it helps us to improve in areas we lack. I hope that you will consider staying with us again in the future, so we can provide a 5 out of 5 experience.

10/10 Excellent

Kelly

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Sep 2023
Response from Kieth, Assistant General Manager on 16 Sep 2023
Thanks for an awesome review. It warms our hearts knowing our guest are satisfied with their visit. Hope to see you again soon.

10/10 Excellent

jim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kieth, Assistant General Manager on 16 Sep 2023
Thanks for a perfect 10 out of 10 rating. We strive to make sure all of our guests feel at home when they visit us. Hope to see you again soon.

4/10 Poor

Steve

Response from Kieth, Assistant General Manager on 31 Aug 2023
On behalf of myself and my staff, I would like to apologies for failing to provide a pleasant stay. We hope that you will consider staying with us again, so we can provide an exceptional stay.

10/10 Excellent

Sandra, Lake Charles

Stayed 2 nights in Aug 2023
Response from Kieth, Assistant General Manager on 23 Sep 2023
Thanks for an awesome review. Hope to see you again soon.

2/10 Terrible

Steve

Check-in was a horror story. I would fire Maryland if she work for me. My room was not ready and she came up with every excuse in the world and then told me I was rude. It’s not my problem she cannot do her job. I really do not wish to come back here. I hope I didn’t never have to deal with her again.
Stayed 1 night in Aug 2023
Response from Kieth, Assistant General Manager on 31 Aug 2023
On behalf of myself and my front desk clerk, I would like to apologies for the poor display of customer services. We strive for our front desk staff to always be courtesy and accommodating. I hope that you will consider staying again, so we can provide an exceptional stay.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very friendly and very informative. They staff in the dining area, for breakfast, was excellent too. They each made the stay very welcoming.
Stayed 1 night in Aug 2023
Response from Ronette, General Manager on 14 Aug 2023
Thank you for your response. It is always great to hear positive feedback and to know that we made our guests feel welcomed. Your feedback will serve as encouragement on good and bad days to keep striving for excellence. Thank you for staying with us and we hope to see you again!