Reception

Reviews of Toyoko Inn Odawara Station

3 out of 5
Toyoko Inn Odawara Station
1-6-7 Sakaecho, Odawara, Kanagawa

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 1011 reviews" "
Rating 8 - Good. 382 out of 1011 reviews" "
Rating 6 - Okay. 142 out of 1011 reviews" "
Rating 4 - Poor. 29 out of 1011 reviews" "
Rating 2 - Terrible. 16 out of 1011 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abdulla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with ideal location- two minutes walk from the train station. Great service, food, and eateries around. Worth the price.
Stayed 1 night in May 2024

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Close to train station. Staff is very helpful and free breakfast is a bonus😍
Stayed 1 night in Apr 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 28 Apr 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except the bed which was only a bit softer than the floor. Staff, location close to station & restaurants and breakfast all very good.
Stayed 3 nights in Apr 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 27 Apr 2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。次回ご来館いただけた際には更なるおもてなしをご提供できますよう従業員一同、精進して参ります。

8/10 Good

Eleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, a few minutes walk from the station. Staff are super helpful in spite of knowing little English. Will definitely stay here again.
Stayed 1 night in Apr 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Apr 2024
Thank you very much for staying at our hotel the other day.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

MITSUYO

Liked: Amenities
It’s very convenient location. Just few minutes from Odawara Railway Station. Close to everything and love to visit historical Castle. The staff are very helpful. Thanks!
Stayed 1 night in Apr 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 15 Apr 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite near to the shopping areas and train station. Near to the bus stop to take to hakone too. No need to bring the luggage up on the ride for a day's visit. Free breakfast included too.
Stayed 1 night in Apr 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 11 Apr 2024
先日はご宿泊頂き誠にありがとうございました。今後も多くのお客様に選ばれるホテルを目指し精進して参ります。またこちらへお越しの際は、ぜひ当ホテルをご利用ください。

8/10 Good

Ngee

Liked: Cleanliness, property conditions & facilities
Overall, I would recommend this property. The only negative experience I had was that when I requested for an extra pillow, instead of the staff delivering it, I was asked to go to reception to get it there myself.
Stayed 3 nights in Mar 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 10 Apr 2024
This time, thank you for staying at our hotel from some hotels.Regarding the rental of pillows, we apologize for the inconvenience, as the number of staff is limited.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Tatad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Short walk to station. Restaurants and Castle. Good options for exploration of hakone.
Stayed 3 nights in Apr 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 8 Apr 2024
This time, thank you for staying at our hotel from some hotels.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 Good

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a normal business hotel. The hotel is conveniently located near to the hotel with many options for food. It's easy to walk to the castle.
Stayed 1 night in Feb 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 8 Apr 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Koji, Signal Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite area but close to the station.
Stayed 3 nights in Mar 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 24 Mar 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable. The bed was firm but comfortable. The breakfast was excellent with so many choices but get down early if you don’t want to miss out on the yogurt, cream caramel and probiotic drinks! The staff are very friendly and helpful. The hotel is in an excellent location for Hakone and the castle.
Stayed 3 nights in Mar 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 19 Mar 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We look forward to seeing you soon on your next visit.

8/10 Good

Yat Heng

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast.
Stayed 2 nights in Mar 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 15 Mar 2024
This time, thank you for staying at our hotel from some hotels.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at an affordable price. Very close to odwara station. I recommend it. Not many options for western breakfast though.
Stayed 3 nights in Mar 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 11 Mar 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We look forward to seeing you soon on your next visit.

8/10 Good

Adrian

Stayed 3 nights in Feb 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 21 Mar 2024
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。再度当ホテルをご利用願えましたら嬉しく思います。

8/10 Good

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Kit Wing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Jan 2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。

8/10 Good

Pek Chin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 1 night with family. We arrived hotel early in the morning around 8am. The hotel's staff help us keeping the luggages for me. And I'm able to go Hakone for sight-seeing. The next day, I'm using Yamato service for luggages. Hotel staffs are helped us to arrange the delivery next day. Amenities are available at the lobby. Hotel toilet are small.
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Jan 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Gabrielle

Stayed 1 night in Dec 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 24 Jan 2024
この度は当ホテルへのご宿泊、誠にありがとうございました。

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Breakfast was an excellent spread. They provide gowns for sleepin which was great. Amd they also could hold my luggage outside my check in hours, which is great for exploring the city. Its close to the statiom and a ,edium distance to the castle.
Stayed 1 night in Dec 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 9 Feb 2024
Thank you very much for staying at our hotel the other day.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

8/10 Good

anthony

10/10 Excellent

Magdalene

Stayed 2 nights in Dec 2023

10/10 Excellent

Kam Lun Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good breakfast, close to transit, lots of food choices around
Stayed 1 night in Nov 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Jan 2024
This time, thank you for staying at our hotel from some hotels.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

6/10 Okay

Suduweli Kandage Khedara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
During the initial part of our three-week stay in Japan, we chose this hotel for our accommodation. Our experience began with an inability to check in early, prompting us to leave our luggage and explore the area until the notably late 4 pm check-in time. Our six-night stay, beginning on a Wednesday, came with the surprising information at check-in that room cleaning would be performed only once, on the following Saturday. This detail, which I don’t recall being mentioned on Expedia, was quite disappointing. The hotel's policy required vacating the room from 10 am to 3 pm on the cleaning day, which was inconvenient. From day one, we noticed a damp, musty smell from the air conditioning, which we later realized was circulating cigarette smoke from other rooms into ours. This issue likely contributed to us falling ill just two days into our stay. The breakfast, served buffet-style with a variety of Japanese dishes, was initially enjoyable. However, our illness soon diminished our appetite, leading us to take food back to our room in takeout boxes from the breakfast area. Despite declining the cleaning service on Saturday to rest in our room, we appreciated the daily provision of fresh towels, left outside our room in a white bag. The hotel staff, across various departments like kitchen, cleaning, and reception, were genuinely kind and helpful. Upon checking out, I opted for a late checkout, incurring an additional Y2000 fee for two extra hours. The room's small size became
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Jan 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We apologize that there were a lot of points that could not meet your expectations.

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in odawara. Free breakfast is a plus. Room is bigger.
Stayed 3 nights in Nov 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Jan 2024
この度は当ホテルへのご宿泊、誠にありがとうございました。

10/10 Excellent

Deonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy self check in, but staff is available. Room was a nice size, with amenities tucked away in precision spaces. Surprised to have a rain shower from above with this hotel rate at a good price. Super convenient located between the station and the castle. Less than 10 min. walk to both. They also have extra items if you forget... toothbrushes, razors, etc. The bed was super hard (which I loved) if its not your style. My favorite part was the breakfast!! Lovely choices of Japanese items, breads, miso, salad and veggie options. Nice selection of juice variety as well. Highly recommend this spot for the location and breakfast.
Stayed 1 night in Nov 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Jan 2024
This time, thank you for staying at our hotel from some hotels.We look forward to seeing you soon on your next visit.

10/10 Excellent

Jiunn Shuh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are great, except Check in process are not friendly with expedia booking.
Stayed 2 nights in Nov 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 19 Jan 2024
Thank you very much for having stayed at our hotel this time.Also, thank you again for having posted a review despite being busy.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and walkability.
Stayed 2 nights in Nov 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Jan 2024
Thank you very much for using our hotel hotel.Also, thank you again for giving us your thoughts at that time.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

8/10 Good

Thongsay

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price for value 3.5 star
Stayed 2 nights in Nov 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Jan 2024
This time, thank you for staying at our hotel from some hotels.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

10/10 Excellent

Yuki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location- I would stay here again
Stayed 1 night in Nov 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Jan 2024
This time, thank you for staying at our hotel from some hotels.We look forward to seeing you soon on your next visit.

8/10 Good

Christine, La Porte

Stayed 1 night in Oct 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Jan 2024
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。

10/10 Excellent

Graham

Stayed 1 night in Nov 2023

10/10 Excellent

Eddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very helpful n patient. Customer Service were awesome
Stayed 1 night in Nov 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Jan 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

8/10 Good

Sharlene

Stayed 1 night in Oct 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 19 Jan 2024
この度は当ホテルをご利用いただき誠にありがとうございます。

6/10 Okay

Veronica

Liked: Cleanliness, staff & service, amenities
Beds were very hard. Overall it was okay for a night.
Stayed 1 night in Oct 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Jan 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.However, I apologize for any inconvenience caused by having you pointed out.We will continue to devote our efforts to improving based on your opinions so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Thank you.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great variety breakfast buffet. Full amenities in room. Service staff excellent. Located 3 min from train station.
Stayed 3 nights in Oct 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 16 Oct 2023
この度は、数あるホテルの中より当ホテルにご宿泊頂き有難うございます。これからもお客様のご評価を励みに、よりご満足いただけるよう努力して参ります。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Great value.
Stayed 2 nights in Sep 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 16 Oct 2023
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.

6/10 Okay

Simon

Travelled with partner
Liked: Staff & service
When our plans changed due to illness, this is the only hotel I could find. It was average, it looked dated in the rooms, and the mattresses were really hard. I asked for a second pillow from reception and they gave me one in a bag, when I opened it, it was obvious it had come from a smoking room, it stank of cigarette smoke.
Stayed 1 night in Sep 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 16 Oct 2023
Thank you very much for staying at our hotel the other day.Based on the opinion received this time, we will reform and continue to aim for better service improvement.If you use the hotel again, we are glad.

10/10 Excellent

CHING SOON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 16 Oct 2023
この度は当ホテルをご利用いただき誠にありがとうございます。お客さまのまたのご利用を心よりお待ちしております。

10/10 Excellent

Nuri Purwito

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 25 Sep 2023
This time, thank you for staying at our hotel from some hotels.We look forward to seeing you soon on your next visit.

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay, very impressed.
We booked 2 rooms for one night only but we were impressed with the cleanliness and the size of the bedrooms. The hotel is within easy working distance of the the station. A free Breakfast was provided. The staff were all very helpful.
Stayed 1 night in Sep 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 9 Feb 2024
Thank you for staying at our hotel.We look forward to seeing you soon on your next visit.

8/10 Good

Philo, Brooklyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept, sometimes when we called for the elevator, it would bypass our floor and we had to call again. Our first night there while taking a warm shower the water temperature suddenly became quite cold forcing me to rinse off in cold water. Otherwise the accommodations were ok.
Stayed 2 nights in Sep 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 20 Sep 2023
この度は当ホテルをご利用いただきまして誠にありがとうございます。ただ、ご指摘をいただきましたことはご不便をお掛けしました。お詫び申し上げます。確認致します。

8/10 Good

Patrick

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
close to main train station and above average conditions
Stayed 1 night in Aug 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 15 Sep 2023
先日はご宿泊頂き誠にありがとうございました。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Keiko

Stayed 1 night in Aug 2023

8/10 Good

Anna

Stayed 2 nights in Jul 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 16 Oct 2023
この度は当ホテルをご利用いただき誠にありがとうございます。お客さまのまたのご利用を心よりお待ちしております。

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast at the property was tasty, and there was lots of different Japanese foods to try! There are also many free toiletries and a water refill station on the first floor (:
Stayed 1 night in Jul 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 9 Aug 2023
This time, thank you for staying at our hotel from some hotels.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

Angelyn

Stayed 3 nights in Jun 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 16 Oct 2023
この度は当ホテルをご利用いただき誠にありがとうございます。お客さまのまたのご利用を心よりお待ちしております。

10/10 Excellent

Jean Marks Norihiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
終電のため、夜遅くに急遽宿泊することになりましたが、快く対応して頂き、快適に過ごすことができました。朝食もお腹いっぱい食べまして、駅にも近かったので便利でした。
Stayed 1 night in Jun 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 27 Jun 2023
この度は、数あるホテルの中より当ホテルにご宿泊頂き有難うございます。これからもお客様のご評価を励みに、より一層ご満足いただるようにサービスの向上に努めて参る所存です。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Yim Fun

Stayed 1 night in May 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 16 Oct 2023
この度は当ホテルをご利用いただき誠にありがとうございます。お客さまのまたのご利用を心よりお待ちしております。

10/10 Excellent

Yim Fun

Liked: Cleanliness, staff & service, property conditions & facilities
Allowing to take out breakfast (eat in room or on train) to reduce crowd, is good for traveller in a hurry. Please note, hotel provides storage for the day itself but not for day(s) storage
Stayed 1 night in Jun 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 27 Jun 2023
この度は、数あるホテルの中より当ホテルにご宿泊ありがとうございます。今後も多くのお客様に選ばれるホテルを目指し精進して参ります。お客様のまたのご来館を心よりお待ち申し上げます。

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
A clean and comfortable hotel. The staff were friendly and spoke some English. The breakfast was delicious with a good variety of options. The hotel is conveniently located near the station and Odawara Castle.
Stayed 2 nights in Jun 2023
Response from 東横INN小田原駅東口 くちこみ担当 on 12 Jun 2023
Thank you very much for staying at our hotel the other day.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .