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"I’ve always stayed at this hotel when I visit Missouri. This time even though my reservation said 1 day the double charged my card for 2 days. "

"The staff was extremely helpful. The room and facilities were very clean. We could not have asked for a better experience."

"Stayed here twice, both times on weekdays. Rooms are nice, staff is excellent and casino was fun. My only gripe would be no food options for late night people like me. "

"Room smelled stale upon entry. Running fan continuously seemed to help. A/C was extremely loud when it kicked in."

"Staff was great and we loved the room. We will be coming back to stay again. "

"Hotel in Richmond, Missouri, was nice and clean.Nice people.\nQuiet environment"

"Did not stay here has front desk staff was rude "

"Didn’t know the place was Haunted and had been on several TV shows due to the paranormal activity! Should have been disclosed during booking "

"Great breakfast! "

"The breakfast was wonderful! Food was prepared well and kept fresh!"

"My stay at Silver Heart was truly magical. The property is stunning and full of character, and everything was sparkling clean. I could not have felt any more welcomed and will absolutely stay there again if and when I'm in Kansas City area next time. "

"Breakfast had no warm food even though we were there within breakfast hours. Only bread and cold bagels were available. Room was fairly clean but the property was very dated and the front lot was very roughz"

"The staff was very nice. It was, however, doing a brand remodel/renovation to become a Hilton Spark which made it a bit confusing to find. As a result the pool area and common area were not usable and there was no breakfast provided. Had i know about the renovations, i probably would have passed. "

"Nice place"

"My only complaint was with Expedia. Paid for a king room, but when we checked in the desk said they only had queen rooms. Was told we would receive a refund as the room was slightly less, but never did."

"a cup of coffee was 4.65. Complimentary coffee was not available.............drove to Quick Trip and spent 2.49. Hotel was ok but the 4.65 for Starbucks won't work for us."

"Everything was very clean and smelt very good. The breakfast was always good and lots of options. Parking is very easy. Definitely will be back."

"Parking was easy, place is nice and new. "