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"Room was basic but Faya (?), the General Manager, went above and beyond to be helpful and made our stay great."

"Hotel managers dogs wandering in lobby"

"When we arrived, there was no one to check us in. Our receipt was wrapped around the room key and placed in a wooden box attached to the wall. When we opened the door, someone had left there overnight bags. I called the service number in the lobby and was sent to voice mail, the voice mail was full. NO AVAILABILITY.. Our room - No AC, (90 degrees) window was open and ceiling fan running. No bath towels or washcloths, no cold water, light on ceiling fan would not shut off. (Light stayed on...