Missing some helpful items like a jug and enough toilet paper :-).
Overall it was ok.
เข้าพัก 1 คืน, สิงหาคม 2026
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Hanspeter
16 ก.ย. 2026
ชื่นชอบ: ความสะอาด, เช็กอิน, การติดต่อสื่อสาร
Nice villa in large complex, with direct private pool access. Quite a bit away from everything, need transport or walk to restaurants and beach.
About 15mins walk to Sawangan Beach, by Hilton Resort, or 25mins to Geger Beach.
Lovely gardens and large swimming pool. Villas are joined together and can be a bit noisy.
Half of the complex was under renovation or expansion, some days loud jack-hammer starting in the morning in the adjacent villa.
Great service by Agung and his crew, cleaning every second day if required.
The property - villa is located in a really nice and quiet gated resort. There is a swimming pool just outside the garden of the villa. It is 10 minutes by car to the local shopping area with excellent restaurants and shops. The nearest beach is a walking distance - about 15 minutes.
The property manager, Mr. Agung Redika, is very hospitable and friendly. The cleaners come every day to clean and tidy up.
We spent 11 days there with our family and would highly recommend this villa.
The host was helpful and friendly for some things. Air conditioning was on point blew very cold. There are no nearby shops that are worth going to. The beach is a good 20 minute or more walk if you don't have a vehicle. Nothing is in walking distance, if you wanted to walk around to see the area. The hot water and hot tub was nonexistent. We informed management, they did work on it but it didn't get fixed before we left. We had cold showers for the duration of the stay. The hot tub never work for us to use, which was the main reason we chose that villa. Also it had 2 tvs only one worked, the upstairs was very hot being an open area, he did bring a fan for us to use. I didn't complain, but I told management about the issues we were having, being from the US I knew they weren't held to the same standards. Didn't want to lose the moeny, getting another room on short notice. It was very beautiful and quiet in the area. Also sheets, towels and room need to be cleaned properly. This would be a fantastic place to stay if it were better maintained.
This was a terrible experience. We left the premises 45 minutes after checking in. There was mould through both operating g air conditioner units. Excessive mould through both shower heads. Strong sewerage smell from one of the bedroom bathrooms. There were yellow stains on the fresh bed and lounge linen along with cigarette burn marks. The bench tops in the kitchen were still dirty from previous use, clearly not cleaned. The decking around our entrance to the pool area was rotted, nails missing which caused us to trip and fall. A live rat was located under the coffee table in the main living area. The property was not accurately advertised on Expedia when we booked. The property was not near the beach nor near any amenities or shops. We contacted the manager of the hotel directly outlining our concerns and a refund on our stay. So far, the hotel appears unwilling to accomodate a refund, which we think is only reasonable considering our circumstances. We have a 10 month old daughter with us and our experience with this property was not only disappointing, but extremely unhygienic and unsafe.