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"The Staff is awesome! They go above and beyond before your arrival if you have questions and are traveling to Japan for the first time. The service is excellent. Fujiyama Terrace food is delicious. The Thomas the train rooms was so much fun. We especially loved the free shuttle bus to many local nearby sites and stations - this was a pleasant surprise. Convenience to the fujiQ bus and fujiQ amusement park made this trip so easy. And, waking up to the view of mt. Fuji is the best part. Thank you! "

"What a great hotel!!!"

"Hotel amenity is the top with the super fine dining facility, convenience store, garden, free lobby drinks and ice cream, free onsen and foot onsen, and else. The only inconvenience is its location that is far away from major attractions. But we can definitely feel the generosity of the hotel owner, especially at the breakfast."

"Everything was perfect in this hôtel "

"The staff are wonderful. They picked us up at the train station and accommodated some of our dietary needs. The baths are great. We had a great time"

"Stayed one night and a traditional Japanese room. The room was spacious (for Japanese standards) and clean. Balcony with View and sounds of the rushing river. The highlight of the hotel is definitely the onsen. Multiple indoor and outdoor bathing/soaking opportunities. We spent time in both public and private sections. Private was ¥2000 for 45 minutes. Also, a dry sauna, relaxing room, and massage chairs. Very helpful staff who gave a restaurant recommendation – – which was one of our favorite restaurants in all of Japan."

"The hotel is amazing especially the free breakfast offered. Very very nice breakfast and the food changed daily. The staff is very friendly. The hotel with 3 lifts which is very handy and also vending machines available with 100 yen drinks. (Amazing) Location is quite good and room is spacious."

"Perfect view of Mt Fuji, and beautiful lake. Public transportation and taxis very limited."

"Absolutely loved the gym and coed onsen which we spend a few hours a day in relaxing. The breakfast was outstanding and the service throughout hotel was top notch. We stayed in a suite which was so comfortable we didn’t want to leave. We would definitely come back. Thanks for having us:)"