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"Hotel rooms where poorly kept and dirty"

"We did book our room under the impression that we had a private beach, balcony, and bayfront view. The private beach area is very small, no balcony just your typical top floor walkway at a regular hotel that everyone has access to, && view is ok “bay front view” here isn’t your typical idea pictured when you usually book at other hotels on the beach. Only small minor complaints fr. Our housekeeper ms Toby was very friendly, professional, organized, and kept our room as if no one ever checked into it (in other words very clean and fresh towels, linen etc.) when we checked in around 8pm a lady named Felicia greeted us and during this time she was alone and very busy from current guest, others checking in as well and also calling front desk. She never got overwhelmed continued to help us book our stay another day longer, had one of the best attitudes I’ve came across in a veryyyy LONG time from a hotel front desk! Ms Felica was outgoing, sweet, funny, patient, knowledgeable and all together one of the best interactions I’ve had while checking into a hotel (as myself and my husband travel for work across country) we will definitely return for great hospitality because of Ms Toby (housekeeping) and Ms Felicia (Frontdesk) Thank yall "