"This property is very pretty, but what really makes it is the staff. We stayed for 7 nights and did the all inclusive package. The all inclusive food is fantastic, but something to consider is that they will offer an upgrade package upon arrival (not advertised elsewhere) for certain things such as steak since importing food is very expensive. If you don’t end up upgrading packages, the other food options for the all inclusive are ALL incredible. Very very amazing staff. The concierge staff like Paul, the bar staff like Tony and Christian, are so incredibly friendly and easy to talk with, the wait staff such as Gabriella was also amazing. The manager, Lawrence, went above and beyond for us as well, reassuring us and educating us on the state of the ocean when we arrived. When we arrived, sadly, the property was suffering from an excessive amount of Sargassum, which leaves a rotten smell in the air. The hotel does its very best to clean this twice a day and removes it from the shores, however, it unfortunately made the water at the resort unsuitable for swim which was a bummer since the photos show crystal blue water. Of course, this is not within the resorts control and they do the best they can working around it and cleaning it up. We recommend renting a car if you stay here, because although the resort offers a number of activities and excursions that leave or take place directly at the resort, the best beaches are on the west side of the island about an hour out!"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
