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Reviews of Express Inn & Suites

2.5 out of 5
Express Inn & Suites
2841 Classen Blvd, Norman, OK

Reviews

4.6
Rating 10 - Excellent. 15 out of 119 reviews" "
Rating 8 - Good. 13 out of 119 reviews" "
Rating 6 - Okay. 16 out of 119 reviews" "
Rating 4 - Poor. 21 out of 119 reviews" "
Rating 2 - Terrible. 54 out of 119 reviews" "

4.6/10

Cleanliness

5.6/10

Staff & service

4.8/10

Amenities

4.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

lidia Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente place to stay personnel was very friendly, had donuts and coffee for breakfast not complaint, price for staying was good!!
Stayed 1 night in May 2024

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Carol

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for the day there.
Stayed 1 night in May 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cole

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap& high quality
Stayed 4 nights in Feb 2024

6/10 Okay

Teresa

Disliked: Property conditions & facilities
Stayed 1 night in May 2024

4/10 Poor

James

Liked: Staff & service
It’s obvious that they’re in the middle of rehabbing the place. It’s not bad and I would stay there again. The staff is absolutely great.The window didn’t have curtains that closed so the streetlights glared in all night.
Stayed 1 night in May 2024

2/10 Terrible

Juan

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Marsha

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Kay

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not very clean, there were hairs on the bed and I killed a roach in the bathroom. The people next door were very noisy and after hotel staff talked to them and I talked to them, they kept blasting their tv(it was about 10:30pm). My husband and I checked out and slept on the floor of my daughter’s apartment. Tried to get a partial refund through Expedia to no avail.
Stayed 2 nights in Apr 2024

6/10 Okay

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The air conditioning unit was extremely loud, sounded like a freight train every time it kicked on. Also, when we first ran water in the sink it flooded the floor, found the drain pipe was completely unscrewed from the connecting pipe. We fixed it on our own. Terrible wind noise thru the windows.
Stayed 1 night in Apr 2024

2/10 Terrible

Casey

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

james

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not stay. people where in lobby leaving because of bugs in their rooms and the hole hotel smelt like cigarettes and pot. people where not helpful
Stayed 1 night in Mar 2024

2/10 Terrible

Jill

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is filthy. The whole place smells like cigarettes and marijuana. The first room we were given had a broken door, bugs, and what appeared to be blood on the floor. There were dirty towels in the tub. There were holes in the bedding. We were shown to another room after the attendant opened and closed several doors. They gave us a room with a key that didn't work and told us to just let them know when we needed the door open. This is absolutely the most disgusting hotel I've ever stepped foot in.
Stayed 1 night in Mar 2024

2/10 Terrible

April

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Found roaches and a lady had a dog across the hall and it smelt like gosh awful dog crap in the hallway.
Stayed 1 night in Feb 2024

4/10 Poor

Nate

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty big fulled room
Stayed 1 night in Feb 2024

2/10 Terrible

Melissa

Travelled with family
It took several minutes for anyone to help us when we arrived. We had no working phones, two of our three rooms didn’t have a working tv. We had to ask for towels, and toilet paper. The pictures were not even close to what we stayed in. Had we not used Travelocity and could have gotten a refund we would have never stayed at this motel. Also the shades were held closed by push pins. The coffee pots didn’t have pots in them. In the morning the staff just opened our door without even knocking and didn’t even close the door completely. This was absolutely one of the worst state we have ever encountered.
Stayed 1 night in Feb 2024

2/10 Terrible

Tanner

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most disgusting hotel ive ever been to. Looks was deceiving, once we got in the room it looked like it hadnt been cleaned in months, just o Picked up. White shower curtain was yellow and had other peoples hair in the shower, and on the floor (different color hairs to) and the 2nd night there was a domestic in the room next to us. Only gave me 1 towel for 2 people on 2 day trip. I was absolutely disgusted and will never return, and i feel like i shouldnt even have to pay for that. Shouldve left immediately but didnt have a choice.

2/10 Terrible

Jamie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

2/10 Terrible

Latonia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we walked in we could see why they say non refundable. The snell you get when you walk in stays with you. In the room , the phobe dont work , only one phone work, blinds don't close. Furniture is mix match. The sofa was nasty. The mess up part about it the sofa is dark in color and you can see the dirty. This here takes the cake when we tried to turn on heat it made the smoke detector go off. The bed had grey sheets, like you would by for your house and tge pillows, if thats what you want to call them was a mess. F**k it, i'll sleep in my car. Even though they dont give refunds, Expedia should reimburse me for allowing ppl to book them.
Stayed 1 night in Dec 2023

10/10 Excellent

Ashlynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly family owned staff. I enjoyed the hardwood floor throughout the hotel and room. The only bad thing is that the walls are VERY thin and you can hear TVs through the walls and voices. So I recommend ear plugs if you are sensitive to sound . Hot water and clean air unit! I have asthma so that was great to have decent air quality. Recommend just getting your own breakfast because all they had was fruit loops and crisp flakes..
Stayed 3 nights in Nov 2023

10/10 Excellent

Dax Montano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Convenience and price was great.
Stayed 1 night in Nov 2023

2/10 Terrible

Dewey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we had two rooms reserved due to proximity to relatives in the area. I had stayed there a year ago, place is a dump now and unsafe. the emergency exit door to outside do not even lock, so free access to anyone is available. Couchs in the rooms are ripped, vomit like stains on them. 1/2 of my party asked for a new room, the guy took him to a new room and it was already occupied, another one had no lock on the door. The manager said they would refund the money for the room, since that's all they had. I have photos to back up all these statements. I want 1/2 of my money back. I will never stay there again, and I reccomend you stop allowing this place to be booked or one of the guests booking through you could be robbed or worse since the place is unsafe. The continental breakfast and coffee I saw was a mr coffee near the elevators and donuts in a wire basket near the front desk. I was not about to touch either of those.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I guess mentioning is one of the towels in the room literally stings. It’s been washed enough times that the bleach has ate holes through it. But other than that the guys was very pleasant and worked magic to get me in a king bed and in one of his renovated rooms. Would have liked to be downstairs but it was a nice stay. We’ve stayed before it’s a nice convenient location.
Stayed 1 night in Nov 2023

4/10 Poor

Shamita

Stayed 2 nights in Aug 2023

10/10 Excellent

Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing about the hotel was great but my Expedia customer care agent was so unhelpful
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Ok but an unreal staff
Looks nice on the outside. Was hoping it was a little nicer, wouldn’t go as far as saying it’s terrible though. Customer service was outstanding!!! Absolutely above and beyond! What an amazing staff
Stayed 2 nights in Aug 2023

2/10 Terrible

Sheri

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertises stating has coffee and pool adminities. It doesn't have either. You have to hunt down hotel staff to get any service. Breakfast looks old, and no sugar packets or extra coffee. No cleaning service, no clean towel, etc.
Stayed 4 nights in Aug 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Anna

Travelled with partner
Disliked: Property conditions & facilities
It was ok considering the price we paid.
Stayed 1 night in Jul 2023

2/10 Terrible

Jonnah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible place
when we arrived i gave us a room that had not been cleaned no sheets on bed then gave us a room that part of the flooring was missing i would not refer this hotel to anyone
Stayed 2 nights in Jul 2023

2/10 Terrible

Alicia

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities
We booked 2 rooms. Both rooms were supposed to be 1 king bed. When we checked in, we were given 1 room with a king bed, tv that didn’t work, coffee cups but no coffee pot, and towels that covered your leg but not much more. The other room was a double bed. When I went to the front to let the guy at the desk know, he states”you’re too late and I have your king room to someone else. He then took us to another king room. He unlocked the door and it was occupied already! Our friends stayed in the king room they were given and we went somewhere else. We will NEVER be back!
Stayed 1 night in Jul 2023
Response from Manager on 28 Jul 2023
Sorry for inconvenience, we heartily sorry for not able to satisfy you , we love to give us one more chance to serve u better .

4/10 Poor

Steve

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room had the air conditioner on the floor out of the wall , 2nd room our key card didn’t work even after changing it 4 times. The staff kept booking the same room to other people (4) in which the their keys worked for them. Luckily we had the latch on . I highly doubt if I or anyone I know will ever stay there.
Stayed 2 nights in Jul 2023
Response from Management on 28 Jul 2023
Sorry for inconvenience; we are middle of remodeling . Hope to serve u better in futur.

4/10 Poor

RICKY

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not very clean, sheets and pillow cases missing from the beds, towels were stained and looked or were dirty, no trash can in the room.
Stayed 3 nights in Jul 2023
Response from Manager on 28 Jul 2023
Sorry for inconvenience, hope to serve u better!

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The front counter and entry smelled the elevator didn’t work the floor in the room was dirty and coming apart had to ask for pillows twice one of the beds was broken and the complementary breakfast was just a couple of donuts and loud people all night long
Stayed 1 night in Jul 2023

2/10 Terrible

Wendy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
This is the worst and nastiest motel I have ever seen. It is extremely unsafe! Sheets were dirty, front desk guy tried to just come in my room at night. I was in a horrible bind which is the ONLy reason I stayed. I moved the bedside table infront of the door for safety. Disinfected everything when I got home. It was horrific.
Stayed 1 night in Jun 2023

4/10 Poor

Tommy

Disliked: Cleanliness, staff & service, property conditions & facilities
10:30 pm and can not get in my room. I want half of my money back and I will never come here again ! Very dirty, small refidge had rotten food left in it with magets all in it! I don’t suggest anyone to stay here!
Stayed 1 night in Jun 2023

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
Disappointingly dirty and loud.
First the Good: The beds are comfortable, decent pillows. The air conditioner is just adequate to cool the room in early summer heat. Easy access to Highway 9 from Classen, and close too good food options. The Bad: The hotel lobby, corridors, and room were unkept. Dirt clods and dust bunnies in the halls and room. The bed sheets had spots on one side. One hand towel didn't look fully cleaned. When I used the dirty hand towel for a floor mat, outside the shower, the floor side came out brown and dingy. The front entry had dried mud and a decaying bird carcass next to the pillar. This is not a bird who passed within a day or so — it was flattened and dried out. The hallways echo EVERY conversation, whether you are in the room or not. So someone who is two rooms down sounds like they are in the hall. So if you are a light sleeper, be warned.
Stayed 3 nights in Jun 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nasty in here stunk like car pee
Stayed 1 night in Jun 2023

2/10 Terrible

Phillip

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I was checked in to a dirty room and host made me wait in the room while he changed the bed sheets. Trash was still in the room from the previous person. I checked in at 7pm but made the reservation at 130pm. Host said he had no cleaners for the day. Wish he just gave me a refund instead.
Stayed 1 night in Jun 2023

8/10 Good

Eileen

Stayed 1 night in May 2023

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms dirty . Everything needs to be updated.Breakfast area was a joke
Stayed 1 night in May 2023

2/10 Terrible

Dazhanea

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the room i got. The employee was concerned that the workers that was coming in and out would bother me. Nope i wasnt bothered at all
Stayed 1 night in May 2023

2/10 Terrible

Kelly, Conroe

Disliked: Cleanliness, property conditions & facilities
This property is really bad. I felt so disgusting and if I wasn’t so tired from driving, I would have bolted. I had to sleep with all clothes completely on, clean what I could and the only time I felt this gross was a side road motel in Florida. There were crackheads tweaking out on bikes in the front late at night and when I got up, they were still around. Never ever again!!
Stayed 1 night in Apr 2023

4/10 Poor

Jeanette

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was 2-4. We got there at 2:30. Our room wasn’t ready for almost another hour. The , they left the mop bucket full of dirty water in our room. The AC didn’t work. The buttons were broken. The TV remote didn’t work. The fresh and healthy breakfast was a joke. The building was swarming with junkies all night. And the lobby bathroom had no paper products, including no toilet paper. We will never return.

2/10 Terrible

Hannah

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
not good
Stayed 1 night in Apr 2023

6/10 Okay

Albert

Travelled with family
Liked: Staff & service, room comfort
Needed extra toilet paper, the remote needed to get reprogrammed for the TV to work.
Stayed 1 night in Mar 2023