"Great location, and wonderful hot springs! The hotel is comfortable and the bath was large. Lots of stairs to the hot springs so not so good if you have a hard time walking. Nice breakfast buffet. The listing on hotels.com says breakfast is included but I was told that it was not when I got there. I was asked to show my confirmation email which doesn’t say either way, but the ad on the site says it’s included. Anyhow the manager was kind enough to include the breakfast. The hotel or the reservation site should change the listing if breakfast is not included as to avoid confusion, and not make it the customers responsibility. I’ve booked for many years on the site and this is the first time I’ve had this problem. Unfortunately, my interactions lead me to not be able to fully relax at the onsen which is a shame because the hotel is quite nice. Great location to tourist sites."
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