Search Hotels Near New Britain Museum of American Art, New Britain

"We drove to this hotel from Pennsylvania to attend a graduation ceremony for our granddaughter. After riding for 7 hours, we arrived at the hotel. The lady at the desk told me she had no reservation, it had been cancelled by the boss. She said perhaps my card was declined and I told her that was not possible because I had already received a message stating that my room was booked . She said I booked through Hotels.com, which I did and I had itinerary numbers and check in information. I asked if they had any rooms available and she said no and she told me to take a business card and call the boss Monday. Luckily we found another hotel not too far away and they had a room available. When we got to the second hotel I saw a gentleman that had been at the first hotel and overheard him telling a gentleman the same thing happened to him as he was told his room had been cancelled. I feel this was a situation that should not have happened. I will never book this hotel again . Through the booking process, I had checked and rechecked that all was complete and we received a note looking forward to our stay. She said I booked with hotels.com and perhaps the situation was their fault. I had received a message from hotels.com that all was ready for our stay. So to answer your question as to how was our stay - there was no stay. "

"Absolutely Awful, I wish I spent extra $50 -$100 and went somewhere else! Or maybe read some reviews, not good at all!"

"Everything was great"

"Staff wasn't helpful and I was forced to check out because I had no towels none. they would take my dirty towels and left me with no clean ones. I couldn't shower after a long day at work and 3 different occasions I asked and was never accommodated. I had to check out at 9pm because I couldn't get any towels therefore I couldn't shower"

"Plumbing - Toilet did not function correctly and I had to plunge on initial entry into room. Low water pressure."

"Our stay was better than expected! Our room was bigger than I thought which was great and the staff was great - breakfast was great too."

"Staff was attentive and professional. Will go back again "

"Farmington Inn is quaint and has a mature person feel. The room was older and smelled like a nursing home yet it was clean and served the purpose. There was a small laundry room fire while we were there. Luckily, I was in my room and evacuated me and my dog safely. I questioned if they would have gone in to get my dog if I were not there. That question remains unanswered. I’d stay again. It was close to the interstate and food options and some of the most beautiful walks. "

"Arrived on a Friday afternoon, was informed after we checked in that the elevator was out of service, this property should have informed us of this before check in, they intentionally checked us in then informed us after we had checked in, this is bad business! I feel they should have hire someone one to help guest with rhier luggage. The elevator was out from Friday to the following Tuesday this is unacceptable. Marriott should take thier name off this hotel because they are a bad representation of the Marriott Brand. It's more of a Motel 6 category. Waste of my money for sure!"