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Hotel Val De Neu

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Luxury
5.0 star property
9.6

Exceptional

Mountain elegance with ski-in luxury

Surrounded by majestic mountains, this luxurious retreat offers ski-in/ski-out access and a serene terrace. Unwind at the on-site spa, savour regional cuisine at four restaurants, and enjoy the 24-hour health club and children's pool.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.95 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered self-parking fee: EUR 29 per night
  • Facilities fee: EUR 40 per person, per day and includes use of: sauna; spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Pool access available from 1:00 PM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Does Hotel Val De Neu have a pool?

Yes, this property has a children's pool. Pool access is from 1:00 PM to 9:00 PM.

Is Hotel Val De Neu pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Val De Neu?

Valet parking is free at this property.

What time is check-in at Hotel Val De Neu?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Val De Neu?

Checkout is at noon.

Where is Hotel Val De Neu located?

Located in the mountains, this Naut Aran hotel offers ski-in/ski-out access within 1 mile (2 km) of Pla de Baqueira, Baqueira Beret Ski Resort and Montgarri Outdoor. Rabada and PyrenMuseu are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.6

Exceptional

9.8

Cleanliness

9.0

Location

9.4

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 66 out of 84 reviews
Rating 8 - Good. 13 out of 84 reviews
Rating 6 - Okay. 5 out of 84 reviews
Rating 4 - Poor. 0 out of 84 reviews
Rating 2 - Terrible. 0 out of 84 reviews

Reviews

Verified

10/10 Excellent

pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice. On par with 5 star ski hotels of haut savoie or chamonix. Very easy access to the ski lifts. A bit pricey but worths it
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Ski in and out Wonderful mountain!! Can not get better
Stayed 3 nights in Feb 2023
Verified

10/10 Excellent

Marcos

👍
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Hatuey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Feb 2023
Verified

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just amazing and I am not giving it the top rating because of one simple thing: the wifi service is so so bad. And is a pity because the hotel is amazing, the team staff is the best in Baqueira and probably one of the best in Spain. But the internet speed is SO bad.
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities
Excelente todo. Servicio inmejorable. Para volver!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

DANIEL

Liked: Cleanliness, property conditions & facilities, room comfort
La amabilidad, entrenamiento y profesionalismo de todo el personal en general es asombroso. La vista a la montaña inmejorable.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons adoré la qualité du service et l'amabilité du personnel tout d'abord. La décoration était superbe, et les restaurants très sympa. Une note particulière pour le petit déjeuner! Du haut de gamme.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

JEROME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour très agréable, service irréprochable, hôtel très beau et emplacement parfait, seul bémol la restauration de l’hôtel n’est pas au niveau du tarif demandé. Très cher pour des plats très moyen.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Maria jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, muy kids friendly me encantó!!
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiência
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Verónica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal de 10. Hotel muy limpio y precioso
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio es muy bueno
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sobresaliente en todo sentido
Verified

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the hotel is just amazing. Super friendly and great service. Areas of improvement if you come with family but you still need to work: internet is SO bad. I knew from other reviews but really for me this is a no go in the future not because I don't like it (I loved it) but because I need to be able to have a Conference Call and is impossible. Period.
Stayed 5 nights in Jan 2022
Verified

10/10 Excellent

Célia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Le top

Superbe hôtel!! Chambre de haut standing et très calme. Service au top avec des attentions supplémentaires. Restaurant la fondue très bon et copieux et un petit déjeuner vraiment parfait!! Un très bon souvenir de notre séjour.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

José Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excepcional

Realmente excepcional. El servicio inmejorable. Todo el personal sin excepción súper atento a todo lo que nos hacia falta. Enhorabuena de verdad. Seguro que volveremos. Muchas gracias
Stayed 4 nights in Dec 2021
Verified

6/10 Okay

Javier

Liked: Cleanliness, property conditions & facilities
La experiencia de hospedaje en general no acompaña ni a la reputación ni al precio que este hotel cobra a sus huéspedes. A lo largo de una semana de hospedaje, tuvimos muchas malas experiencias, y en la mayoría de los casos, los diferentes miembros del staff que generaron dichas experiencias hacían alusión a las nuevas normas del COVID 19, lo cual resultaba irrisorio y frustrante, ya que en efecto el hotel ofrecía muchas deficiencias en su servicio, pero el precio por noche se mantuvo en niveles pre-COVID (700€ x noche!). Es decir, solo excusas para un muy mal servicio ... Ejemplos: cada vez que nos sentamos a comer en alguno de los restaurantes o bares dentro del hotel, los camareros no recogían un solo plato sucio o limpiaban la mesa, hasta el grado en que teníamos que levantarnos los clientes para limpiar nuestras mesas. El room service siempre llevaba algún plato frío y/o pedidos incompletos. El 31 de diciembre decidieron cerrar el bar del hotel a las 8:00 pm, con lo cual tuvimos que salir de nuestro hotel en búsqueda de otro sitio en donde pudiéramos tomarnos una copa de vino y convivir en familia (en noche vieja!!!). No me volvería a quedar en este hotel. La experiencia en general no acompaña al precio que cobran por su hospedaje. Javier Acuña
Stayed 6 nights in Dec 2020
Verified

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un hotel espectacular pie de pista

Espectacular servicio, amablilidad increible, miy bonito quizaa un poco excesivo precio spa. No hay opcion si no se paga por lo demas inmwjorable. El desayuno uno de los mejores.
Stayed 3 nights in Mar 2020
Verified

8/10 Good

amanda

Liked: Cleanliness, property conditions & facilities, room comfort

Val de Neu - In General Very Good

Second stay at this hotel - Reception staff, concierge/parking staff/ cleaners, all very polite and professional. Pros - very clean, modern, great location as only a short walk to gondola, nice spa, comfy beds Cons - restaurant food nice but not exceptional and expensive.. only two lifts which means a long wait at peak times..some staff at breakfast indifferent, I couldn’t seem to order from the egg menu without them getting it wrong! Then I would have to wait again whilst order was corrected and then eat in my own as family finished.
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un alojamiento con una calidad excelente. Repetimos y repetiremos. La atención es exquisita y los servicios al clientes unicos. El personal es muy atento y amable. El único objetivo que tienen es hacerte la estancia inolvidable.
Stayed 3 nights in Jan 2020
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Melhor hotel da região

Melhor hotel da região. Funcionários muito gentis e competentes. Bons restaurantes. Segunda vez que nos hospedamos neste hotel.
Stayed 6 nights in Jan 2020
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, el hotel impecable y la locacion es maravillosa
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

JK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to ski piste and facilities. Hotel helped to arrange everything to make it a wonderful experience
Stayed 3 nights in Dec 2019