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Reviews of Holiday Inn Express Nashville-Hendersonville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Nashville-Hendersonville, an IHG Hotel
615 E Main St, Hendersonville, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 316 out of 557 reviews" "
Rating 8 - Good. 166 out of 557 reviews" "
Rating 6 - Okay. 41 out of 557 reviews" "
Rating 4 - Poor. 22 out of 557 reviews" "
Rating 2 - Terrible. 12 out of 557 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome!
Stayed 2 nights in Dec 2023

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Minita

Stayed 1 night in Dec 2023

6/10 Okay

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed being inna clean and quiet location away from city noise.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy Peasy!
Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff was very friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quite
Stayed 1 night in Nov 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in staff was very knowledgeable and outstanding breakfast.
Stayed 1 night in Nov 2023

2/10 Terrible

Shannon

Stayed 1 night in Nov 2023

10/10 Excellent

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in Nov 2023

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy to get to and from. Very helpful and nice staff
Stayed 1 night in Oct 2023

8/10 Good

Tim, Mena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Byron, Danville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It would have been great if they had given us the room we reserved. I needed an accessible room with a walk-in shower, which is exactly what Expedia said I had reserved, however when we arrived they gave us a room with a tub and shower combo, which I can’t get into. They moved us to a room with a walk-in shower but it wasn’t an accessible room, so no ADA toilet or grab bars.
Stayed 2 nights in Oct 2023

8/10 Good

Simone

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

William

Travelled with family
Handy to everything, including church. Well kept and well lit.
Stayed 2 nights in Sep 2023

10/10 Excellent

Doniese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Check in was easy & efficient. The room was comfortable, clean and had what we needed to make our stay pleasant.
Stayed 1 night in Sep 2023

6/10 Okay

Diane

The only problem I have is that my receipt says one price but my credit card statement say it was charged an extra ten dollars. I hope this gets changed.
Stayed 1 night in Sep 2023

8/10 Good

Joshua

Stayed 2 nights in Sep 2023

8/10 Good

Roberta

Travelled with family
Liked: Room comfort
Nice hotel for the money
Hotel was nice yet dated. Staff were friendly yet not overly helpful or talkative.
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Stayed 1 night in Sep 2023

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service
Found ants crawling up our walls and the entire of the parameter of the room where the walls and ceiling meet. Front desk clerk totally dismissed the issue and when i voiced I wasnt happy she asked "well was there anything else besides the ants wrong with your room. Give me a break, you need MORE problems to acknowledge me!? Have sent correspondence to GM twice now without response (which I ALSO told the front desk girl to have the manager call when she was back in, so technically 3 requests for followup) never again here for the pure lack of hospitality.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeanine Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay here again. Our room was very clean!!! The staff wad very friendly & accommodating. Breakfast buffet had a very good selection.
Stayed 2 nights in Aug 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Bryan D

Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Cassie

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The facility was very nice and clean. The staff however left a lot to be desired. They were short staffed, which we all are however they very v rude and short with customers.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Isaac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Misty

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Patricia

average
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was just a quick overnight stay. Everything was fine and the cinnamon rolls at breakfast were excellent.
Stayed 1 night in Jul 2023

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value and convenient as we were attending a taping of Huckabee almost next door.
Stayed 2 nights in Jul 2023

8/10 Good

Leigh

Travelled with family
Everything was good
Stayed 2 nights in Jul 2023

6/10 Okay

Vickie

Travelled with partner
The price is just way to high!!!
Stayed 2 nights in Jul 2023

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was perfect to restaurants, Starbucks in Hendersonville. The hotel was clean, nice and had a great breakfast and gym
Stayed 1 night in Jun 2023

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Joyce

Customer Service
My stay was disappointing. I was given a Double bed room which I clearly requested a King for me and my Husband. The Hotel said this was Hotel.com doing. I was not guaranteed a King room since I booked thru Hotels.com. I never had this to happen before very disappointed.
Stayed 1 night in May 2023

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

willie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel
Stayed 1 night in Apr 2023

10/10 Excellent

Beth

Stayed 1 night in May 2023

10/10 Excellent

Crissy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect and the hotel was clean and comfortable.
Stayed 2 nights in Apr 2023

6/10 Okay

Krissi

Stayed 1 night in Apr 2023

10/10 Excellent

rollin e

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was unbelievable. The older maintenance man was so helpful
Stayed 2 nights in Apr 2023

10/10 Excellent

Tracy

Stayed 1 night in Apr 2023

8/10 Good

Nazaren

Stayed 1 night in Apr 2023

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Ryan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with friendly staff.
Stayed 1 night in Apr 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and great breakfast. Rooms need USB ports
Stayed 1 night in Apr 2023