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Reviews of Embassy Suites by Hilton Nashville at Vanderbilt

3.5 out of 5
Embassy Suites by Hilton Nashville at Vanderbilt
1811 Broadway, Nashville, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1005 reviews" "
Rating 8 - Good. 244 out of 1005 reviews" "
Rating 6 - Okay. 71 out of 1005 reviews" "
Rating 4 - Poor. 25 out of 1005 reviews" "
Rating 2 - Terrible. 18 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ginny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to downtown Broadway. We walked but they supply a shuttle. The staff was very helpful
Stayed 2 nights in May 2024

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay was great.
Stayed 3 nights in May 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the inside courtyard, the FANTASTIC breakfast, and the manager's reception. Our room was spacious and the bed very comfortable. The shower was great except water pressure was low.
Stayed 2 nights in May 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Room and great location!
Stayed 2 nights in Apr 2024

10/10 Excellent

Scott

Travelled with partner
Afternoon reception and breakfast were both great. Staff friendly and eager to accommodate any requests.
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on 6 May 2024
Thank you for taking the time out to post this review. It seems you had a delightful time. Your feedback will most definitely energize the staff. Thank you for being our guest and we look forward to seeing you again.

10/10 Excellent

Kipp

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel from start to finish for the 4 nights we stayed there. The open layout is nice so you aren’t walking down long, dark hallways. The rooms are spacious and clean and the bed was very comfortable! The hotel is bright and the excellent customer service, huge breakfast bar, and shuttle service make it a wonderful place to stay. We come to Nashville a couple of times a year and I won’t be staying anywhere else from now on!
Stayed 4 nights in May 2024
Response from Front Desk Staff on 6 May 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

10/10 Excellent

Cecil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT BREAKFAST
Stayed 3 nights in May 2024
Response from Front Desk Staff on 6 May 2024
Thank you for taking the time out to post this review. It seems you had a delightful time. Your feedback will most definitely energize the staff. Thank you for being our guest and we look forward to seeing you again.

6/10 Okay

Carlos

Travelled with family
Liked: Staff & service, amenities
Rooms are pretty dark. Need better lighting. Carpets are old too so doesn't help
Stayed 2 nights in May 2024
Response from Front Desk Staff on 6 May 2024
Thank you for your review. Your feedback is very important to us. It was our pleasure to have you as our guest and we are pleased knowing that you enjoyed so many of our amenities. We are addressing your observations to see how we can improve, thanks for sharing that. We look forward to your next visit.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Shuttle service to downtown, breakfast and dining options. Walkable to local bars and restaurants.
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 6 May 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

10/10 Excellent

Marie, Spotsylvania

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 6 May 2024
Thank you for taking the time out to post this review. It seems you had a delightful time. Your feedback will most definitely energize the staff. Thank you for being our guest and we look forward to seeing you again.

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities
The location was great. The breakfast that was complementary was great. They had friendly staff. We had a great time overall and would definitely stay there again.
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on 6 May 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

8/10 Good

Heather, springdale

Travelled with partner
Liked: Cleanliness, staff & service
Good place to stay. Hotel shuffle only to downtown. Plenty of bar.restaurants scooters around. Breakfast was delicious. A little pricey but it was worth it. Parking garage was fine. I have a 4 runner and it fit fine.
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 28 Apr 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and the shuttle to Broadway Ave However, I took a walk around the area and it seemed a little sketchy. I would walk in numbers and not walk by yourself.
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on 28 Apr 2024
Thank you for your review. Your feedback is very important to us. It was our pleasure to have you as our guest and we are pleased knowing that you enjoyed so many of our amenities. We are addressing your observations to see how we can improve, thanks for sharing that. We look forward to your next visit.

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 28 Apr 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest

10/10 Excellent

Shyla

Travelled with partner
Great location
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on 28 Apr 2024
Thank you for taking the time out to recognize our hotel. We pride ourselves on our housekeeping, customer service, and spacious rooms for all our guests staying with us! We look forward to seeing you again and thank you for being our guest.

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very helpful
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 28 Apr 2024
Thank you so much for your detailed review of our hotel. We love hearing back from our guest and value your input. It is a primary way we can make adjustments to continue to improve our guest experience. We are pleased that you enjoyed your stay with us and look forward to your next visit. Thank you for being our guest.

10/10 Excellent

Laura

Liked: Cleanliness, property conditions & facilities
Shuttle service is great
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 28 Apr 2024
Thank you Valued Guest for sharing your honest feedback. We appreciate your mention of the amenities you enjoyed and we will take your comments under consideration as we continually work to improve our guest experience. We look forward to welcoming you again and thank you for being our guest.

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Front Desk Staff on 28 Apr 2024
Thank you Valued Guest for sharing your honest feedback. We appreciate your mention of the amenities you enjoyed and we will take your comments under consideration as we continually work to improve our guest experience. We look forward to welcoming you again and thank you for being our guest.

10/10 Excellent

Charles Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel. The free breakfast was excellent. Definitely recommend.
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on 28 Apr 2024
Thank you Valued Guest for sharing your honest feedback. We appreciate your mention of the amenities you enjoyed and we will take your comments under consideration as we continually work to improve our guest experience. We look forward to welcoming you again and thank you for being our guest.

10/10 Excellent

Dean

Stayed 3 nights in Apr 2024

10/10 Excellent

Edward, Lakeville

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast included, easy back and forth shuttle travel to music bars all day
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on 18 Apr 2024
Thank you for taking the time out to post this review. It seems you had a delightful time. Your feedback will most definitely energize the staff. Thank you for being our guest and we look forward to seeing you again.

6/10 Okay

deanna

Travelled with group
Liked: Amenities, property conditions & facilities
Found a baby cockroach on my room. Other then that great hotel
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on 18 Apr 2024
We appreciate your feedback, Valued Guest. Our team worked diligently to resolve your issues, we do apologize that we were unable to come to a resolution that was satisfactory to you. It is disappointing that we were unable to provide you with our signature 5-Star Guest Experience. Thank you for being our guest.

10/10 Excellent

Patricia

Stayed 5 nights in Apr 2024
Response from Front Desk Staff on 6 May 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

10/10 Excellent

Roger

Stayed 4 nights in Apr 2024
Response from Front Desk Staff on 18 Apr 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 Excellent

Toni

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. The breakfasts were fantastic.
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on 18 Apr 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle service was excellent
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on 18 Apr 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

8/10 Good

Ashley

Stayed 2 nights in Apr 2024
Response from Assistant General Manager on 6 May 2024
Thank you for your review. Your feedback is very important to us. It was our pleasure to have you as our guest and we are pleased knowing that you enjoyed so many of our amenities. We are addressing your observations to see how we can improve, thanks for sharing that. We look forward to your next visit.

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was blown away with the room! It was a better stay than I had anticipated! The staff were professional, which made the experience great!!
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 18 Apr 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

10/10 Excellent

Vanessa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Staff was super friendly as soon as we pulled into the drive. Shuttle to downtown establishments was super convenient. Complimentary drinks and snacks in the lobby for happy hour and yummy breakfast. Great stay!
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 18 Apr 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

8/10 Good

May Aloha

Liked: Cleanliness, staff & service, amenities
Enjoyed our room very much. The staff was so nice. Just our shower water wouldnt drain as easily.
Stayed 2 nights in Apr 2024
Response from Front Desk Staff on 18 Apr 2024
We appreciate your feedback, Valued Guest. Our team worked diligently to resolve your issues, we do apologize that we were unable to come to a resolution that was satisfactory to you. It is disappointing that we were unable to provide you with our signature 5-Star Guest Experience. Thank you for being our guest.

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttles are great with very friendly drivers! The manager was always cleaning up around lobby. He seemed very friendly and conscientious!! Breakfast and happy hour are awesome! Great place😊
Stayed 3 nights in Apr 2024
Response from Front Desk Staff on 18 Apr 2024
Thank you for your review. Your feedback is very important to us. It was our pleasure to have you as our guest and we are pleased knowing that you enjoyed so many of our amenities. We are addressing your observations to see how we can improve, thanks for sharing that. We look forward to your next visit.

8/10 Good

Maureen, Simpsonville

Stayed 5 nights in Mar 2024
Response from Front Desk Staff on 28 Apr 2024
Thank you for taking the time out to recognize our hotel. We pride ourselves on our housekeeping, customer service, and spacious rooms for all our guests staying with us! We look forward to seeing you again and thank you for being our guest.

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast with a omelette bar! Shuttle anywhere within 3 miles, quiet rooms, not busy like the honhytonk area, free happy hour with snack, some cool bars with music close by, restaurants close by as well.
Stayed 5 nights in Mar 2024
Response from Front Desk Staff on 18 Apr 2024
Thank you for your review. Your feedback is very important to us. It was our pleasure to have you as our guest and we are pleased knowing that you enjoyed so many of our amenities. We are addressing your observations to see how we can improve, thanks for sharing that. We look forward to your next visit.

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is still in a great location, yet away from the loudness of downtown. It does offer a downtown shuttle, although I didn't use it this trip. Complimentary breakfast, plus drinks in the evening are very nice. The beds are super comfortable.
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 18 Apr 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

10/10 Excellent

douglas, Bonney Lake

Travelled with family
Friendly people. Shuttle driver Jonathan was awesome
Stayed 4 nights in Mar 2024
Response from Front Desk Staff on 18 Apr 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Toe Hotel was excellent. Well run, clean, spacious. The restaurant was woefully understaffed. It shouldn’t take over an hour to get a burger.
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 18 Apr 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 18 Apr 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff.
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on 30 Mar 2024
We would like to thank you so much for your positive feedback regarding your stay with us. We certainly strive to provide each of our guest with an excellent experience. We are delighted that our cleanliness, breakfast, and service met your expectations! We will be sure to share your kind comments with staff members. We look forward to seeing you again and thank you for being our guest.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded expectations. From the friendly staff, wonderful happy hour, and awesome shuttle drivers, this was the best hotel experience. The location was amazing as well.
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 30 Mar 2024
We would like to thank you so much for your positive feedback regarding your stay with us. We certainly strive to provide each of our guest with an excellent experience. We are delighted that our cleanliness, breakfast, and service met your expectations! We will be sure to share your kind comments with staff members. We look forward to seeing you again and thank you for being our guest.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on 30 Mar 2024
We would like to thank you so much for your positive feedback regarding your stay with us. We certainly strive to provide each of our guest with an excellent experience. We are delighted that our cleanliness, breakfast, and service met your expectations! We will be sure to share your kind comments with staff members. We look forward to seeing you again and thank you for being our guest.

10/10 Excellent

Wyatt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Staff on 30 Mar 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! This property is about a 10 minute drive to downtown Broadway but a shuttle is provided. The shuttle was conviene and saved us lots of money on Ubers! The Ubers were not expensive though. This property is also walking distance to a Hattie B’s hot chicken and White Limozeen. Great safe property. Also complementary drinks are given at “happy hour.” Overall would recommend!
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on 30 Mar 2024
We would like to thank you so much for your positive feedback regarding your stay with us. We certainly strive to provide each of our guest with an excellent experience. We are delighted that our cleanliness, breakfast, and service met your expectations! We will be sure to share your kind comments with staff members. We look forward to seeing you again and thank you for being our guest.

10/10 Excellent

Franchesca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great spot with really good service. The rooms are nice, and the breakfast is tasty. Having a happy hour is a nice extra that guests enjoy.
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on 30 Mar 2024
We would like to thank you so much for your positive feedback regarding your stay with us. We certainly strive to provide each of our guest with an excellent experience. We are delighted that our cleanliness, breakfast, and service met your expectations! We will be sure to share your kind comments with staff members. We look forward to seeing you again and thank you for being our guest.

8/10 Good

Thomas, Jacksonville

Liked: Cleanliness, amenities, property conditions & facilities
Good, clean property
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on 17 Mar 2024
Thank you so much for your wonderful review! We are so happy to know that you enjoyed your stay and that our team made it pleasant. It gives us great joy to provide our guests with an exceptional experience. We would love to see you again and thank you for being our guest.

10/10 Excellent

Chelsy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so nice and friendly.
Stayed 2 nights in Mar 2024
Response from Front Desk Staff on 17 Mar 2024
Thank you for taking the time out to recognize our hotel. Our team is pleased to know that you enjoyed your stay with us. Our goal is to ensure that you always have a memorable experience and we see that not only did you enjoy our hotel and its amenities but you found it to be convenient. We look forward to your next visit and thank you for being our guest.

8/10 Good

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on 10 Mar 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 Excellent

Kathleen J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Room, breakfast, parking was all great! Staff was very accommodating and super nice!
Stayed 3 nights in Mar 2024
Response from Front Desk Staff on 10 Mar 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

8/10 Good

Thor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was inconvenient for full size trucks
Stayed 3 nights in Feb 2024
Response from Front Desk Staff on 10 Mar 2024
We love that you had such a wonderful stay Valued Guest! Your review means a lot to us and we are pleased that you enjoyed our hospitality. Please come visit with us again. Thank you for being our guest.

10/10 Excellent

Erik

Stayed 4 nights in Feb 2024
Response from Front Desk Staff on 30 Mar 2024
We would like to thank you so much for your positive feedback regarding your stay with us. We certainly strive to provide each of our guest with an excellent experience. We are delighted that our cleanliness, breakfast, and service met your expectations! We will be sure to share your kind comments with staff members. We look forward to seeing you again and thank you for being our guest.

8/10 Good

Denia

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Front Desk Staff on 10 Mar 2024
Thank you Valued Guest for sharing your honest feedback. We appreciate your mention of the amenities you enjoyed and we will take your comments under consideration as we continually work to improve our guest experience. We look forward to welcoming you again and thank you for being our guest.