Individually decorated, individually furnished, desk, laptop workspace

Reviews of Brentwood Studio Plus

2.5 out of 5
Brentwood Studio Plus
9025 Church St E, Brentwood, TN

Reviews

7.4

Good

Rating 10 - Excellent. 29 out of 91 reviews" "
Rating 8 - Good. 28 out of 91 reviews" "
Rating 6 - Okay. 17 out of 91 reviews" "
Rating 4 - Poor. 7 out of 91 reviews" "
Rating 2 - Terrible. 10 out of 91 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Leon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Staff was polite, room was clean and in a nice quiet area.
Stayed 2 nights in May 2024
Response from p on 13 May 2024
we appreciate your feedback. We hope to welcome you back for another pleasant stay in the future!

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Place is in an isolated area, no walkable dining options. Their "breakfast" is granola bars, if youre lucky enough to get down there before they run out. Coffee ran out multiple times during our stay. Our tub faucet had a constant drip and the exhaust fan in the bathroom didn't work. Room 113. Quiet place in a safe neighborhood though.
Stayed 3 nights in May 2024
Response from p on 11 May 2024
We'll address the breakfast and maintenance issues promptly. Thank you for your feedback, and we're glad you found the neighborhood safe and the surroundings quiet. We appreciate your understanding and hope to improve your experience next time.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night as a solo traveler. I would definitely stay here again! Check in/out process was easy inconvenient. The property is located in a quiet, safe and secure area. Staff were courteous and professional. The room was clean and everything was in working order. The bed was comfortable and I slept well. Overall, great property!
Stayed 1 night in May 2024
Response from p on 11 May 2024
Thank you for your positive review! We're thrilled to hear that you enjoyed your stay and found our property convenient, safe, and comfortable. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay in the future!

8/10 Good

Isaiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wifi to weak to use
Stayed 1 night in May 2024
Response from p on 9 May 2024
sorry for the inconvenience, WIFI is working completely fine sometimes it get slow because of bad weather and storms.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay with no issues. Everyone at the desk was very welcoming and helpful. Would definitely stay again!
Stayed 2 nights in Apr 2024
Response from p on 8 May 2024
Thank you for sharing your positive experience! We're thrilled to hear that you had a perfect stay with us and that our team made you feel welcomed and supported. We look forward to welcoming you back again in the future!

6/10 Okay

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and i liked that it had a kitchen area
Stayed 3 nights in May 2024
Response from p on 8 May 2024
We're glad to hear that you found our location convenient and appreciated the kitchen area in your room! Providing convenience and amenities like this is important to us. We look forward to welcoming you back!

2/10 Terrible

Joe

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western should pull them off there list of hotels. Best western should urgengtly do an inspecvtion of the Hotel that is downgrading Best Western brand
Stayed 5 nights in May 2024
Response from p on 8 May 2024
I'm sorry to hear about your negative experience at the hotel. Your feedback is valuable, and we'll address this promptly to ensure a better experience for future.

8/10 Good

Hilda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect and clean. The only thing was the shower not working properly, other than that everything was great.
Stayed 2 nights in May 2024
Response from p on 8 May 2024
We're delighted to hear that you found the room perfect and clean! However, we apologize for any inconvenience caused by the issue with the shower. Your feedback is important to us, and we'll address this promptly to ensure a better experience for future. Thank you for choosing to stay with us, and we hope to welcome you back for another great stay soon!

6/10 Okay

Colton

Travelled with group
Liked: Property conditions & facilities
Disliked: Amenities
Breakfast was advertised but is very minimal. Needs to be disclosed as such. No trash cans in room. No elevators. Not handicapped accessible.
Stayed 4 nights in Apr 2024
Response from p on 8 May 2024
Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. and about the trash can we have them under the kitchen sink.

2/10 Terrible

Angela

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My overnight stay at Brentwood Studio Plus in Nashville,TN was horrible!!! Most of the pictures online are deceptive. The entrance way & lobby is nasty looking and has a slight smell...looks NOTHING like the online photos. The rooms are very very very out dated. The toilet was not stable. And worst of all there is NO ELEVATOR!!! If your room is upstairs, be prepared to climb a narrow stairway with all your belongings. The kitchen in the room is a waste....no utensils, no cookware. You can bring your on cookware but be prepared to climb up and down stairs with even more things. This is not a hotel it is more of an extended stay for someone that needs temporary housing, and i do mean "temporary". We traveled over 4 hours to attend a graduation and could only go by the photos online. Even the employee couldn't explain the difference of the pictures from the actual place. Ofcourse you don't see the place until you arrive but at that point they will say there is no refund because you didn't cancel 24 hours before check in time. We were Not comfortable leaving our belongings in the room, every time we left out we also took our bags with us! I would not recommend this place when visiting the Nashville, TN area and i would never stay there again. Buyer beware!!
Stayed 1 night in May 2024
Response from p on 8 May 2024
We'll address these issues internally to ensure improvements are made promptly. Your comments are valuable in helping us provide better experiences for our guests in the future.

8/10 Good

Jackie Rai

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
I did not like the fact none of kitchen supplies were in the studio. I was very thankful I brought my own cooking supplies. The room was clean and the bed was comfortable
Stayed 2 nights in May 2024
Response from p on 8 May 2024
Thank you for sharing your feedback with us. We're glad to hear that you found the room clean and the bed comfortable. However, we apologize for the inconvenience regarding the lack of kitchen supplies in the studio. we have all the supplies at front desk.

2/10 Terrible

Christie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in and the check in process was slow. The place just did not feel clean and it didn't smell good. There wasn't necessarily a bad odor but it wasn't good either. Then we check into our room and there's a glob or hair on the bathroom wall. Lighting was dim. The telephone didn't work. Then later when my daughters were in bed reading, my older daughter found an ant crawling on her. She got a bit freaked out and got up to look in and around the bed and there was a dead cockroach on her bed. I went to the front desk to ask to be moved and he said there were no other room like that but he could give me new sheets. I stated that my girls were threatening to go sleep in the car and I was not going to have that. He then said he could give me a full refund which I said would be good. So that was the only positive about the experience.
Stayed 1 night in Apr 2024
Response from p on 4 May 2024
Thank you for sharing your feedback. We're truly sorry to hear about the numerous issues you encountered during your stay.

10/10 Excellent

Cristel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is great. Rooms great. But there wasn’t anyone at front desk when checking in had to wait a while. But overall I love it
Stayed 1 night in May 2024
Response from p on 3 May 2024
Thank you for sharing your feedback! We're thrilled to hear that you loved your stay and found our property and rooms great. We apologize for the inconvenience you experienced during check-in due to the wait at the front desk. Your satisfaction is our priority, and we'll work to ensure a smoother check-in process in the future. We appreciate your understanding and hope to welcome you back for another enjoyable stay soon!

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from p on 3 May 2024
Thank you for your feedback.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean , comfortable bed , having a full kitchen was very nice .
Stayed 1 night in Apr 2024
Response from p on 2 May 2024
We're delighted to hear that you enjoyed your stay with us! Providing a clean and comfortable experience, along with the convenience of a full kitchen, is important to us. Thank you for your positive feedback, and we hope to welcome you back again in the future.

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities
A great rate and I come back every weekend.
Stayed 3 nights in Apr 2024
Response from p on 30 Apr 2024
We're delighted to hear that you enjoy our rates and choose to stay with us regularly! Your loyalty is truly appreciated, and we look forward to welcoming you back each weekend. If there's anything we can do to enhance your stays further, please don't hesitate to let us know.

4/10 Poor

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
One of the rooms in our group had hair in the bed and marks on the pillowcase. The floors were sticky and the shower not clean. The garbage was not emptied. The room was booked for 2 nights so requested refund on at least 1 night. Did end up staying at another place.
Stayed 2 nights in Apr 2024
Response from p on 29 Apr 2024
We sincerely apologize for the disappointing experience you encountered during your stay.

8/10 Good

Niyongabo

Liked: Amenities
Quite place and clean
Stayed 1 night in Apr 2024
Response from p on 29 Apr 2024
Thank you for your feedback! We're pleased to hear that you found our place quiet and clean. Your comfort is important to us, and we hope to welcome you back soon.

8/10 Good

Vanessa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from p on 29 Apr 2024
Thank you for taking the time to rate our service.

8/10 Good

Michaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the bed was comfortable. It was a little dated but didn't bother me. Overall great stay! Would definitely stay again.
Stayed 1 night in Apr 2024
Response from p on 29 Apr 2024
Thank you for your positive review! We're glad to hear that you found the hotel clean and comfortable. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay!

6/10 Okay

Tricia

Travelled with partner
Disliked: Amenities, property conditions & facilities
The older white man working at the desk when we checked in was on the rude side. He ignored us for about 4 min, looked annnoyed when I said we needed to check in, and then pawned us off on someone else. The room wasn’t dirty, but it didn’t feel super clean either. The hallways smelled horrible. The place was very outdated. The breakfast was coffee and tea, granola bars and packets of microwave oatmeal. This was fine for one night since we were literally only sleeping there. The price was right considering the price of other hotels, but still not worth what we paid considering the condition of the hotel.
Stayed 1 night in Apr 2024
Response from p on 22 Apr 2024
We understand your concerns and assure you that we're taking steps to address them. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust in the future.

8/10 Good

dahlteresa

Business traveller
Liked: Cleanliness
Disliked: Amenities
Property is in a very upscale area, so it’s safe and clean. But the building is pretty old and needs updating. It’s only 2- maybe 3 floors but no elevator. It’s a studio with kitchenette but had no dishes or silverware. The bed was very comfortable and shower was updated and nice. I asked for a late checkout but could only get an extension of 30 minutes. I decided to extend my stay and was told to book online, which I did. I took a long nap and was awakened about 2 hours later with management and housekeeping pounding on my door. They insisted that I show them my reso immediately or they would call the police. It was a very aggressive way to wake up. As I used the bathroom with 2 employees standing guard with my door unlatched, I looked for the reservation. I felt so pressured and attacked and unable to even use the bathroom peacefully, so I pleaded with them to be patient as I went through booking process. I assumed I didnt hit complete on site. My email didn’t have a reso so I quckly booked and told them through the door that I had completed it. They left to check their system when I realized It was under a different name to an email address I don’t typically use. Had I been given time to look, I could have explained and not purchased another night I didn’t need and couldn’t really afford. Since I had two reservations for the same night, they at least approved one transferred to a different date, although I had to call third party instead of simply putting a note in their
Stayed 1 night in Apr 2024
Response from p on 22 Apr 2024
Your feedback is crucial in helping us improve our service and ensure a more comfortable experience for all guests. Rest assured, we will address the issues you've raised with our staff and take immediate steps to prevent such situations from occurring in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.

4/10 Poor

Margaret

Liked: Staff & service
Disliked: Cleanliness
It's close to the highway, if you're traveling and need a stop for one night. Other than that it's dirty and unpleasant. I don't know where the good reviews are coming from.
Stayed 1 night in Apr 2024
Response from p on 19 Apr 2024
We're truly sorry to hear about your disappointing experience. Maintaining cleanliness and providing a pleasant environment are top priorities for us, and we regret that we fell short during your stay. Your feedback is valuable, and we'll take immediate action to address any cleanliness issues to ensure a better experience for future.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and affordable. 15 minutes from Nashville. Full kitchen. Comfortable bed. The only odd thing was there were no garbage cans anywhere in the room. Not the bathroom or main space.
Stayed 2 nights in Apr 2024
Response from p on 19 Apr 2024
We're thrilled that you found our accommodations spacious, affordable, and conveniently located near Nashville. Providing a full kitchen and comfortable bed are just a couple of ways we strive to make your stay enjoyable. Thank you for bringing lack of garbage cane they put trash cane underneath the kitchen sink. We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Sonexay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice, spacious place. Very quiet.
Stayed 4 nights in Feb 2024
Response from p on 19 Apr 2024
We're delighted to hear that you're enjoying the spaciousness and tranquility of your stay. Providing a comfortable and peaceful environment is our priority, and we're thrilled that you're having a positive experience.

10/10 Excellent

aurelie

Stayed 1 night in Apr 2024
Response from p on 8 May 2024
Thank you for the perfect rating

10/10 Excellent

Meghan

Travelled with family
For the price, huge space, amazingly comfortable bed, and full kitchen, and nice bathroom, it is definitely worth it to not judge the hotel by the lobby. Would stay again!
Stayed 1 night in Apr 2024
Response from p on 18 Apr 2024
Thank you for your positive feedback! We're thrilled you enjoyed the spaciousness, comfort, and amenities of your room. We appreciate your feedback and looking forward to welcoming you back for another enjoyable stay!

6/10 Okay

Antony, Kingwood

Business traveller
Disliked: Staff & service, amenities
Not keen on this property. Room unfortunately had lingering odor of someone having just gone to the bathroom. Dark in halls. Bed comfortable and clean linens, and TV worked as did shower. No front desk service. Price only redeeming feature. Not for families or vacation stay.
Stayed 2 nights in Apr 2024
Response from p on 18 Apr 2024
Thank you for your feedback.We'll strive to improve for a better experience next time.

8/10 Good

dahlteresa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from p on 18 Apr 2024
Thank you for your rating, we truly appreciate it!

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had no issues. We were happy.
Stayed 2 nights in Apr 2024
Response from p on 15 Apr 2024
Your feedback is valuable Thank you.

10/10 Excellent

aurelie

Stayed 2 nights in Apr 2024
Response from p on 5 May 2024
Thank you for taking the time to rate your experience with us.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from p on 15 Apr 2024
Thank you for your rating!

10/10 Excellent

Kene

Stayed 1 night in Apr 2024
Response from p on 1 May 2024
Thank you for taking the time to rate your experience with us.

6/10 Okay

Nongnuch, Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included basically variety flavored package of oatmeal and hot water to put in the to go cup
Stayed 1 night in Apr 2024
Response from p on 10 Apr 2024
We'll review our options to ensure a more diverse and satisfying selection for our guests in the future. We appreciate your input.

8/10 Good

Adina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff is not the most friendly, not the greatest when you first come in but the room itself is nice, also great location.
Stayed 1 night in Apr 2024
Response from p on 8 Apr 2024
We appreciate your feedback. We'll strive to enhance our staff's friendliness and first impressions. Thank you for acknowledging the quality of our rooms and our prime location.

10/10 Excellent

Callie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from p on 8 Apr 2024
Thank you for your fantastic rating! We're thrilled to hear you had a wonderful experience with us. We look forward to welcoming you back soon for another excellent stay.

8/10 Good

J

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from p on 8 Apr 2024
appreciate your feedback.

4/10 Poor

Christopher

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not worth what I paid for the room. Confusing to get to and from my room to the lobby. Very noisy while trying to get to sleep. Sounded like someone was running on the floor above ours constantly. Check in guy was not friendly. Was threatened to pay a fee if we smoked in the building, we don’t. Immediately walking into the main hall off the lobby it smelled like someone was smoking weed every time I passed it.
Stayed 1 night in Apr 2024
Response from p on 8 Apr 2024
We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues you raised to ensure a more pleasant experience for future guests.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 1 night in Mar 2024
Response from priya on 1 Apr 2024
Thank you for your kind words! We're delighted you enjoyed your stay. Looking forward to welcoming you back soon for another memorable experience.

10/10 Excellent

Poonam

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from p on 1 Apr 2024
Thank you for your feedback.

6/10 Okay

John, Kalamazoo

No ice machines, no cups, kitchen but not utensils or dishware, smoke detector chirped intermittently … ok stay … supposed to be a “grab and go” breakfast but only coffee
Stayed 1 night in Mar 2024
Response from p on 26 Mar 2024
Your feedback is valuable, and we'll work to address these issues for a better experience.

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a dump
Stayed 1 night in Mar 2024
Response from p on 26 Mar 2024
We appreciate your feedback and will use it to make improvements.

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from p on 24 Mar 2024
Thank you for your feedback

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, and great surrounding area
Stayed 1 night in Mar 2024
Response from p on 22 Mar 2024
Thank you for your kind words! We're delighted to hear that you enjoyed our clean and friendly environment, as well as the beautiful surroundings. We look forward to welcoming you back soon!

8/10 Good

Felix violin

Stayed 2 nights in Mar 2024
Response from p on 10 Apr 2024
Thank you for your rating.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything I needed was there .
Stayed 1 night in Mar 2024
Response from p on 21 Mar 2024
Thank you for your kind words! We're thrilled to hear that you found everything you needed. We look forward to welcoming you again!

6/10 Okay

Sherri, Covington

Travelled with family, Travelled with pets
Nothing. Make copies of everyone staying in the rooms driver’s license. Old. Night staff not very friendly. Didn’t do breakfast since it was only like packs to make oatmeal. Did not use kitchen just didn’t feel clean enough. Microwave not work in one of our rooms. Bathroom had trash around commode base.
Stayed 2 nights in Mar 2024
Response from p on 17 Mar 2024
Thank for your feedback we checked microwave its working completely fine.

8/10 Good

Jamie

Travelled with group
Average low grade hotel.
Stayed 1 night in Mar 2024
Response from p on 17 Mar 2024
Thank you for your feedback.

10/10 Excellent

Jason

Stayed 1 night in Mar 2024
Response from p on 4 Apr 2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and affordable . Convenient .
Stayed 2 nights in Mar 2024
Response from p on 13 Mar 2024
Thank you for your kind feedback! We're thrilled to hear that you found our services both nice and affordable. Convenience is key for us, and we're delighted to have met your expectations. We look forward to serving you again soon!