hi Anthony thanks for the great feedback, hope to see you again.Kind regard

Hi Rita we're sorry to here your problem with the shower, you could have contacted us and we would have done our best to fix the trouble. We hope to see you again.Kind regard

Dear Audre, i'm sorry to hear that you didn't felt comfortable with us, but as we told you in the check-in you can always contact us for any problem. We are sorry for the showerhead as we needed to fix before the arrival but the plumber that was supposed to do it had a delay in the process, as for the road, Napoli is a really ancient city and so some of the road, we offered a transfer service and just outside the station there's a lot of taxi to rely on. Sorry we didn't let you arrive our disponibility.kind regard

hi Marangely, we're sorry you didn't felt comfortable in our structure, the area is noisy in the morning but almost never noisy in the evening or night, Napoli is a big city and it's impossible to pretend silence in the main hour of the day, as for the area i don't understand why you say that is dangerous, our double entrance is for safety and to make our guest comfortable (and i've never heard no one complain for too much safety).For the terrace we informed you that there was an error in the expedia page that has been resolved just when you mentioned us, and for the room it's not true that anybody can come in, as almost any structure has a room service where cleaner has acces to your room, wich we do not provide, but we do provide a routine check of essentials in every room and you can understand it's just that as nothing was moved or missing in your room.I really suggest you to visit other structure in Napoli if you happen to come back as you didn't realize our disponibility and potential in the zone.kind regards

grazie mille a presto siamo sodisfatti di aver reso il vostro soggiorno confortevole

molte grazie per i complimenti spero siate stati bene presso di noi, cordiali saluti

Gentile Nives,cioè che ha chiesto è presente in uno dei cassetti della cucina, abbiamo riverificato in seguito alla sua segnalazione, ed abbiamo trovato le forbici ed altri coltelli, per carne, pane e frutta. La invitiamo a contattarci qualora dovesse mancare qualcosa, saremo lieti di assisterla.Cordiali saluti

Nives, grazie per l'ottima recensione! Siamo felici che la tua esperienza sia stata positiva e non vediamo l'ora di rivederti. Fino ad allora, siamo qui se ha bisogno di qualcosa.

Grazie per la tua recensione, Ruben! Lavoriamo sodo per soddisfare aspettative come le tue e ci rallegra sapere che la nostra dedizione porta a buoni risultati. Torni a trovarci presto!

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing our company. We look forward to serving you again in the future.Kind regards

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing our company. We look forward to serving you again in the future.Kind regards

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing us. We look forward to serving you again in the future.Kind regards

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing us. We look forward to serving you again in the future.Kind regards

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing us. We look forward to serving you again in the future.Kind regards

Dear Customer,We are very grateful for the time you took to leave this positive review. We are happy to know that you are satisfied with our service and that your experience with us was positive. Your feedback is very important to us and helps us to continuously improve our services.Thank you again for choosing us. We look forward to serving you again in the future.Kind regards

Dear Ann,it was a great pleasure to meet you.We hope to see you again!

Dear Laurence,thank you so much for choosing us and for your review!

Dear Richard,thank you for your precious consideration.We really hope to see you again soon.

Dear Aidan,As we always do, we mention to all our guests that can pass by the reception or send us a message for whatever need or information. There are 2 metros very close to our building. about 3 minutes by foot.Thank You so much for choosing us and for the review

Thank You for the time spent in Palazzo Settembrini and for your review.We hope to see You again soon!

Thank you so much for your kindness. It was a pleasure!

Thank you so much for everything. Hope to see You again!

Dear Kat,thank you for choosing us and for the review.

Dear Nicole,thank you so much for choosing us and for your review!

Dear Edine,thank you for your review.We are so sorry if You didn't enjoy the city. Napoli has an unlimited historical and cultural heritage. We hope to see you again to give a second chance to the city!

Dear Nithin thank you so much for your review. It's been a pleasure to guest you. We hope to see you again soon!

Dear John thank you so much for choosing us for your stay and for the review. It's a pleasure to guest such nice people like you.We hope to see you again soon!

Dear guest,during the check-in with the "young guy" I was there and I've told you precisely that we could provide for the requested invoice, during the administration working time, as we don't release invoices after 18:00. You arrived at 20:00 and I personally informed you clearly on WhatsApp with all the informations you needed, included where to throw the trash and from what time. You had direct contact with me Francisco, Vincenzo and the two night porter in order to be provide assistance 24/24.The night porter also pointed you to the trash containers as you weren't able to see them, then asked again the next day the same question telling us you could not find it, but you never took the way to find them.All the apartments are fully sanitized with strict procedures and are double checked after the cleaning service and before the check-in, to make sure that nothing is missed, indeed we did not have any complain about the apartmens until your review. I hope that your judgment isn't influenced by the fact that you disliked the city as you reported us during your stay with us. Our bathroom includes all the comfort you need for a daily use and enough space that allows you to move in without feeling restricted. All the sizes and descriptions of the apartment's environment you've choosed were available before you book with us.We invite you to pay more attention pre-booking, as you requested us services that we do not provide, clearly specified in our descriptions, and it was our decision to provide them anyway as whenever we can, we do everything to fullfil our guest's requests.We hope that you'll come back again with a different mindset so you can appreciate the magic and the beauty that Naples has that enchants all the people that visit us.I want to remind you that we rent apartments, and all the requests you made daily were fulfilled even though we don't provide them, and nothing was charged in addition to what you already paid.To show you our appreciation in choosing us, we did also gifted a free upgrade and a free bottle of wine so you could have the best welcome ever.Best regards

Dear Stephen,It's been a great pleasure to guest you..We hope to see you again soon!

Dear Ajay,thank you so much for your kind words!It's always a pleasure to have such good guests :)

Thank you so much for the time spent with us!It's always a pleasure to have kind and nice guests.We hope we're gonna see you again soon!

Thank you so much for the time you spent in here. It's a pleasure to guest so kind and nice guys like you. We hope we're gonna see you again soon!

Dear guest, thank you very much for the review, we really enjoyed you as a guest. We hope you enjoyed Naples and your stay with us. Best regards

Dear guest, thank you very much for the review, we are so sorry if you felt uncomfortable with the shower, but the size of It respects the measure expected from the EU regulations. About the washing machine, We have check once You left the apartment on your check out, and It worked without any problem.We hope you enjoyed Napoli and your stay in here.Thank you so much for chosen us and I hope to guest you again.

Dear guest, thank you very much for the review, we really enjoyed you as a guest. We hope you enjoyed Naples and your stay with us. Best regards

Dear guest, thank you very much for the review, we really enjoyed you as a guest. We hope you enjoyed Naples and your stay with us. Best regards

Dear guest, we really appreciate your nice review. Our staff is always available to help you in order to give you the best possible experience with us. Best regards

Dear Rebecca, thank you very much for the review you left us. It was our pleasure to meet a lovely family like yours, your son is super cute. We hope you enjoyed your stay and we invite you to visit us again for a longer period. Best regards

Dear guest, we're sorry for the dust, but due to work in progress in a nearby street, we had to face this external problem which caused us some trouble. We promptly notify the workers about it. Regarding the size of the showers, we do provide a full shower which has actually a bigger size compared to the standard ones. We are different from Hotels, we are a rental apartments, and it was fully described in the details of each one, that we do not provide house cleaning, we invite you to pay extra attention beofre booking with a building just in order to know exactly what services are included and what's not. We hope you enjoyed your stay in Naples and we would like to invite you to stay again with us to try a bigger apartment, we're sure it will meet your expectations. Best regards

Dear guest, thank you very much for the review, hope you enjoyed Naples

Thank you for your review. Hope you enjoyed your stay in Naples. Best regards

Dear guest, thank you very much for the review you left us. We hope you enjoyed Naples. Best regards

Dear guest, thank you very much for the review you left us. We hope you enjoyed Naples. Best regards

Dear guest, thank you very much for the review you left us. We hope you enjoyed Naples. Best regards

Thank you very much Maribel, we enjoyed your company toghether with your travel friend. We hope to see you again!

Dear guest, we can assure you that everything was made with a serious project, including the toilet which has all the comfort you may ask for a normal daily use, including a radio in the bathroom while you have a shower. We invite you to visit Naples again, maybe in Christmas period, so you can live the city at its best. The area is one of the safest in the City, and your recommendeation comes from the fact that you wanted to visit more the surrounding towns rather than Naples. People choose to stay in Naples because they know that it is how you saw it, but Naples is not for everyone, it comes also with the spirit you bring with you. Hopefully you'll give one more chance to this beautiful city. Best regards