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Reviews of Comfort Inn The Lakes

3 out of 5
Comfort Inn The Lakes
17 Lake Terrace West Via Hay Street, Mount Gambier, SA

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 60 reviews" "
Rating 8 - Good. 17 out of 60 reviews" "
Rating 6 - Okay. 4 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 1 out of 60 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Les

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to attractions
Stayed 1 night in May 2024

8/10 Good

Michael

Stayed 1 night in Mar 2024

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Dianne

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Jagdeep

Stayed 1 night in Jan 2024

8/10 Good

Norm

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location near blue lake and surrounds
Stayed 2 nights in Jan 2024

8/10 Good

Jovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Raelene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2024

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, comfortable bed, close to lakes, and sink holes just a short drive; very scenically located. Not far from great places to eat.
Stayed 2 nights in Jan 2024

8/10 Good

Duanne

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Lovely spot
Stayed 3 nights in Jan 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Shadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great overnight stay,Everything was wonderful and I highly recommend and will return again and again
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Comfortable but dated
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, spacious and clean. Overall excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

john

Stayed 2 nights in Nov 2023

10/10 Excellent

Scott

Stayed 1 night in Oct 2023

10/10 Excellent

Alison

Stayed 1 night in Oct 2023

10/10 Excellent

Stuart

Travelled with partner
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Alan, Mooroolbark

Stayed 1 night in May 2023

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit out ofCBD with views Nice
Stayed 5 nights in Apr 2023

6/10 Okay

Helen

Stayed 1 night in Mar 2023

4/10 Poor

Matt

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was terrible. Only soap dispenser in shower and terrible smell. no soap, shower gel.
Stayed 1 night in Mar 2023
Response from Hayley on 17 Mar 2023
Hi Matt, Thank you for taking the time to write your review on our property.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Regards, Hayley - Reception

10/10 Excellent

Rana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accomodating
Stayed 3 nights in Mar 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Glenn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay, parking is a bit tight if you’re down the bottom. But it’s not a dealbreaker.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service
It was a pleasant stay
Stayed 2 nights in Jan 2023

10/10 Excellent

Velavan, Melbourne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property located in a quiet and serene location. Close to all local attractions.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

6/10 Okay

Helen

Liked: Cleanliness, room comfort
Amenities very dated, had to reverse park in a very tight area.
Stayed 2 nights in Dec 2022

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and quick check-in. Very helpful to understand the area

8/10 Good

DAVID

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from main roads is handy to eliminate truck noise. Discourteous guests make for somewhat noisy stay at times, little care for others when speaking loudly or having TV up. What can you do??? Air cons/heating is very loud.
Stayed 1 night in Nov 2022

10/10 Excellent

Shannon

Stayed 1 night in Nov 2022

8/10 Good

Christine

Travelled with group
Liked: Staff & service, property conditions & facilities
Locality was perfect.
Stayed 2 nights in Nov 2022

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the place. Staff were wonderful. Quiet and out of town but close enough to see and do everything. On site restaurant is Fantastic! Great view from top room.
Stayed 2 nights in Nov 2022

4/10 Poor

Sarah

Business traveller
Disliked: Amenities, property conditions & facilities
We paid for a King executive room, I don't think we had those rooms! Rooms were dated, leather furniture was peeling and outdoor chairs rusty. The mini bar wine (sparkling) was awful tasted like vinegar. Did complain to receptionist who didn't charge for it though. There was no separate shampoo and conditioner, just a 3-1 shower which smelt awful and was pretty much empty, not great if you have long hair. I'm all for saving plastic but you could put separate large dispensers for each. Bed was comfy and room was clean.
Response from Tamara on 8 Nov 2022
Hi Sarah,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Tamara

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice view overlooking mt gambier
Stayed 2 nights in Oct 2022

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This is a lovely motel located beside Mt Gambier's lakes - must see experiences. The room was excellent - spacious and well fitted. Highly recommended.
Stayed 1 night in Oct 2022

2/10 Terrible

Sandy

Disliked: Property conditions & facilities
Had the worst night sleep due to noisey late night neighbours and paper thin walls. Totally not worth the money. Only redeeming factors were a nice solid bed and spa. All ruined off course by the noise that went on the whole night. : (
Stayed 1 night in Oct 2022
Response from Tamara on 7 Oct 2022
Hi Sandy, As I expressed this morning I am extremely sorry that you had to experience this at our property. It's unfortunate that your neighbour's did not have any consideration for other motels guests, even after they were advised of noise complaints.I feel like the 1 star review is a little unfair as it does not reflect our property, but more so your experience with others. Again, we are truly sorry this ruined your stay, and do hope you join us again in the future, to provide a more superior stay with us.

8/10 Good

Dena

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good spot for a night stop over
Stayed 1 night in Oct 2022

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022

10/10 Excellent

Heath

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked the quietness and great service.
Stayed 1 night in Sep 2022

8/10 Good

vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2022

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hillside stay
Lovely stay near the blue lake. Clean n tidy that’s exactly what l want
Stayed 1 night in Aug 2022

10/10 Excellent

Jillian

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent I would stay again. I would tell my friends about this place and that they should try it.
Stayed 1 night in Aug 2022

10/10 Excellent

Patrick

Stayed 1 night in Jul 2022

8/10 Good

Dean

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, large rooms and great view. No breakfast option, it would be good to at least be able to buy a breakfast pack.
Stayed 1 night in Jun 2022
Response from Tamara on 14 Jun 2022
Hi Dean, Thanks for sending through your review. We're glad you had a comfortable stay. For future reference, breakfast packs are available to purchase from reception. This is listed on our digital compendium in all our motel rooms. We're sorry you couldn't find this information during your stay. We hope to see you again in the future.

10/10 Excellent

Cristian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Always lovely
Stayed 1 night in May 2022

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet part of town near the lake. Away from highway noise. Very pleasant and helpful staff. Spacious room with good bathroom. Microwave and a fridge for preparing meals in the room. Beds were extremely comfortable. Would stay again in future. Highly recommended.
Stayed 3 nights in Apr 2022