Mortefontaine Packages (Flight + Hotel)

Air conditioning was centralised and we couldn’t control from our room. Staff unorganised. Asked for bedding for children’s sofa bed, only one side was made then had to return to reception for more bedding. Had to also ask for towels for 4 people twice. Area was a big dodgy, but close to the metro.

Hotel really catered to its guests. A/C in the rooms, lots of outlets which was very helpful, and the hotel bar allowed for water, soda, and alcohol to be easily accessible. The staff was so nice and helpful, allowing us to store our luggage and even bringing it right to the room for us before we got back from our adventures. The location was nice, more away from the touristy spots but near a beautiful overlook park and walking distance to train stations. Excited to go back!

The hotel does not have 6 swimming pools as advertised. There is only one pool that looks like it has not been used for years although at the check-in we were told that there was an electrical issue and it was shut down temporarily. We were never told about "the other pools." The garden and the terrace look run down and unused; the furniture that is still there is partially covered; the vegetation is dry -- no greenery or flowers like in the pictures! A very disappointing stay as we were hoping to relax "at the pools" in between trips. Also, the restaurant serves overprized low quality food, and the elevators cannot be used without the room key; the four of us were given one key only! The only good thing was the breakfast -- quite decent.

Amazing and wondrous property, like being in a modernized French villa. Huge rooms and beds with air conditioning and not too far from Disneyland Paris.

Although the location is a bit far from city centre, it is very close to a metro stop which makes travelling to major tourist sits very convenient. The property has what we need for a wonderful stay (including a gym). Everything is well exceeded our expectations and we will definitely return on our next visit to Paris.