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"Very disappointing checkout experience at Grand Hyatt Goa. Despite calling reception three times requesting help with luggage, no one came to assist. After waiting for quite some time, I eventually had to carry all the luggage myself during checkout. Service should not be different during check-in and check-out. Guests expect the same level of attention and hospitality throughout their stay, especially at a luxury hotel. This was certainly not the experience I expected."

"Excellent property, especially the location. We were in the spacious club room with a lovely view of the beach and sea. Two well kept infinity pools. Didn't try the restaurants (except for breakfast), gym or spa. Housekeeping though is a bit sloppy. Forgets to replenish or replenishes different items on different days randomly. Also cleaning of washroom areas wasn't the best. Reception and restaurant staff also weren't very supportive or aa attentive as those at most other Taj properties are. "

"Beach view from villa was obstructed. In general, the property was clean but looked dated,. The main pool area, in particular was kitschy and not commensurate with the star rating and per day charge (average of $700 per night). I had to ask for newspapers everyday and staff didn't ask if I wanted one delivered every morning . At dinner at one of the restaurants, cheese was added to our vegan pasta and another day, I had to remind the waiter 3 times to get me a beer. This last item is not something that can be controlled but there were too many families with unruly kids so if you are hoping for a quiet time, perhaps this is not the best option. "

"Clean room and friendly satff"

"The rooms were clean, the amenities were good and the food was great. All the staff from receptionists, cleaners, servers,cooks, bar people were amazing and went out of their way to make our stay a pleasant one. A big thankyou to Samishka, Sangtea, Faki and Mona Lisa for taking their time to ask us about our day and a general chat. Thanks to all."

"This hotel was amazing, lovely atmosphere and amenities and the room was a great size! Rooms cleaned daily and one of the most comfortable beds I’ve ever slept in. The breakfast is great too, it’s a buffet but with a range of made to order food including pancakes, waffles and omelets! The staff were so friendly, especially Bahurim in reception, who checked us in and we would catch-up with and get recommendations from during our stay when passing through reception! Would definitely recommend! "

"Booked for 4 people 2 kids 2 adults. When got ro room at 11 pm had to argue to get beds for childeen. They expected all 4 of us to share one bed. This was then again repeated on a second booking"

"Great service "

"We didn't get the room we'd requested and paid for. We were very disappointed with the room we got. Bathrooms and rooms definitely need to be renovated. Over rated as a 5 star hotel. Only positive was the good staff they have. "