"At breakfast the coffee machine was broken! They wanted to charge us for a teabag and hot water!
We asked for our room to be cleaned with fresh towels, it was left untouched for the whole day until we came back in the evening. Eventually we got some clean towels and the bed was made.
The staff need to have much better customer service.
It’s the only hotel in Modiin so no competition!"
"Chosen for airport proximity. Smaller hotel on upper levels of industrial/ medical building. Did the job (7am flight) but nothing more to recommend it."
"Most of the staff were very helpful. The gentleman, I believe his name was Ron was excellent. Everyone was very helpful. However, when I went to checkout this morning the lady insisted I owed money. I knew I didn't and she argued with me, most unprofessional of her. She then found out that I had indeed paid for everything. She offered no apology after she argued with me"