I normally LOVE staybridge, especially this location i love to stay at. Sadly I was very disappointed with this stay. I'm not sure i would stay at this location again being how un clean and un helpful the stay and staff was. There was hair in our bathroom all along the outside of the tub, as well as in both beds. When I called politely asking for more sheets, we were told to come down to the front desk and get them. Then given just new sets of sheets, I had to go back and ask for the pillow cases. She gave me five folded ones and three unfolded ones. She said she was checking the size, and firmness is why she unfolded them. They were all king size, and 1 out of the 8 were firm, not soft. The unfolded ones appeared just as dirty and smelled as the ones on the bed originally. We also made our beds ourselves. Which I have absolutely no problem doing! As I was a housekeep myself and enjoy making my bed at home. But for the desk lady not even to offer, I found very unhelpful, and the condition of the old and new sheets to be very poor. This stay was a very disappointing birthday get away. Honestly if the desk lady would have been more helpful and kind about everything, i would have felt better about returning. Id also like to note, there are tacky signs, paper signs tapped on all the walls saying what guests should and should not do. Its common sence to someone paying good money to take care of and respect the hotel. Just felt like being in a dirty jail this stay.