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Reviews of Hyatt Place St. Paul/Downtown

3.5 out of 5
Hyatt Place St. Paul/Downtown
180 Kellogg Boulevard East, St. Paul, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1002 reviews" "
Rating 8 - Good. 227 out of 1002 reviews" "
Rating 6 - Okay. 80 out of 1002 reviews" "
Rating 4 - Poor. 22 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful reuse of an historic building in downtown St. Paul.
Stayed 1 night in May 2024
Response from Taylor on 20 May 2024
We are glad to see you enjoyed your stay with us. We look forward to welcoming you back when your travels bring you back through Saint Paul.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming and professional. Loved the room - very spacious.
Stayed 2 nights in May 2024
Response from Taylor on 17 May 2024
Thank you for staying with us. We hope to welcome you back when your travels bring you back through Saint Paul.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very different hotel with high ceilings in the rooms which made the room feel really big. Parking downtown St. Paul is by far the worst and expensive.
Stayed 4 nights in May 2024
Response from Taylor on 17 May 2024
Thank you for staying with us. We hope to welcome you back when your travels bring you back through Saint Paul.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The historic building is lovely and charming. The staff was professional and helpful, I especially liked the valet parking. I will definitely stay again!
Stayed 3 nights in May 2024
Response from Taylor on 13 May 2024
We are so glad to hear you enjoyed your stay with us and look forward to welcoming you back.

10/10 Excellent

Robert, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Taylor on 17 May 2024
Thank you for staying with us. We hope to welcome you back when your travels bring you back through Saint Paul.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Quin on 22 May 2024
Hi Michelle, I'm sorry to see you had a negative experience. Please contact our team so that we can learn more about where we went wrong.

10/10 Excellent

Dave

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for overnight after late evening arrival on the Empire Builder - 1 minute easy walk from rail station
Stayed 1 night in May 2024
Response from Taylor on 13 May 2024
We are glad to see you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Need some more food options
Stayed 1 night in May 2024
Response from Taylor on 6 May 2024
Thank you for staying with us. We look forward to welcoming you back when your travels bring you back through Saint Paul.

10/10 Excellent

Ulamoleka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Taylor on 13 May 2024
We are glad to see you enjoyed your stay with us and look forward to welcoming you back again soon.

10/10 Excellent

Angie

Liked: Staff & service, property conditions & facilities
Nice property
Stayed 1 night in May 2024
Response from Taylor on 6 May 2024
Thank you for staying with us. We look forward to welcoming you back when your travels bring you back through Saint Paul.

2/10 Terrible

Franky

Stayed 2 nights in Apr 2024
Response from Quin on 22 May 2024
Hi Franky, I'm sorry to see you had a negative experience. Please contact our team so that we can learn more about where we went wrong.

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Horrible check in experience everything else was great
Stayed 1 night in Apr 2024
Response from Taylor on 6 May 2024
Thank you for staying with us. I apologize that we missed the mark during check in. I will work with our staff to have this addressed. We look forward to welcoming you back when your travels bring you back through Saint Paul.

10/10 Excellent

LENA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location visited for a hockey game at the Excel energy center easily walkable!
Stayed 1 night in Apr 2024
Response from Taylor on 6 May 2024
Thank you for staying with us. We look forward to welcoming you back when your travels bring you back through Saint Paul.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Taylor on 6 May 2024
Thank you for staying with us. We look forward to welcoming you back when your travels bring you back through Saint Paul.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Could use a little refresh, carpet in hall on fifth floor was frayed, looked worn..
Stayed 1 night in Apr 2024
Response from Taylor on 26 Apr 2024
Thank you for staying with us. We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon when your travels bring you back through Saint Paul.

10/10 Excellent

Christian

Stayed 1 night in Apr 2024
Response from Taylor on 13 May 2024
We are glad to see you enjoyed your stay with us and look forward to welcoming you back again soon.

8/10 Good

Jena

Travelled with group
Very nice spacious room. Disappointed breakfast ended at 9am.
Stayed 1 night in Apr 2024
Response from Taylor on 26 Apr 2024
Thank you for staying with us. We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon when your travels bring you back through Saint Paul.

8/10 Good

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the high ceilings in hotel, nice and quite, clean, nice staff
Stayed 1 night in Apr 2024
Response from Taylor on 26 Apr 2024
Thank you for staying with us. We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon when your travels bring you back through Saint Paul.

8/10 Good

Glen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the unique rooms
Stayed 2 nights in Apr 2024
Response from Taylor on 26 Apr 2024
Thank you for staying with us. We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon when your travels bring you back through Saint Paul.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Taylor on 26 Apr 2024
Thank you for staying with us. We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon when your travels bring you back through Saint Paul.

8/10 Good

Dennis

Stayed 1 night in Apr 2024
Response from Taylor on 6 May 2024
Thank you for staying with us. We look forward to welcoming you back when your travels bring you back through Saint Paul.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Taylor on 26 Apr 2024
Thank you for staying with us. We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon when your travels bring you back through Saint Paul.

6/10 Okay

Mohaiminul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room and size was amazing but no netflix????????? come on man??? how do you expect your customers to netflix and chill?? Anyways total rating of 3.5 Faith and Mahi. Oh yeah no microwave buddy.
Stayed 1 night in Mar 2024
Response from Taylor on 26 Apr 2024
Thank you for staying with us. It does not look as though we met the standards we strive for. We do hope for another opportunity to better serve you when your travels bring you back through Saint Paul.

10/10 Excellent

Chad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service by front desk was amazing.
Stayed 1 night in Apr 2024
Response from Taylor on 26 Apr 2024
Thank you for staying with us. We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon when your travels bring you back through Saint Paul.

10/10 Excellent

Reza

Stayed 2 nights in Mar 2024
Response from Taylor on 26 Apr 2024
Thank you for staying with us. We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon when your travels bring you back through Saint Paul.

10/10 Excellent

Josslyn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was great for a family weekend getaway! The breakfast was excellent and the staff were so welcoming. The greatest downfall was no hot tub and being short kitchen staff so ordering food from the hotel was more difficult.
Stayed 2 nights in Mar 2024
Response from Taylor on 2 Apr 2024
We thank you for staying with us and hope to welcome you back again soon.

10/10 Excellent

Sarah Agaton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the absolute best. The high ceilings and super spacious spaces make you feel like you could live here. It’s so much better than any regular hotel. I can’t overstate this.
Stayed 1 night in Mar 2024
Response from Taylor on 2 Apr 2024
We thank you for staying with us and hope to welcome you back again soon.

8/10 Good

Nickolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Taylor on 2 Apr 2024
We thank you for staying with us and hope to welcome you back again soon.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to the Xcel. All staff were excellent
Stayed 2 nights in Mar 2024
Response from Taylor on 25 Mar 2024
We are glad to hear you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Kathryn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we arrived late on the Amtrak train and just needed a place to sleep for the night. This hotel was above your average hotel. It was clean and beautiful and breakfast was nice and they couldn’t do enough for us. We will be back.!
Stayed 1 night in Mar 2024
Response from Taylor on 25 Mar 2024
We are glad to hear you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful. The tall ceilings were remarkable.
Stayed 1 night in Mar 2024
Response from Taylor on 25 Mar 2024
We are glad to hear you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Lane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was extremely friendly and the property is overall just a really cool space.
Stayed 1 night in Mar 2024
Response from Taylor on 25 Mar 2024
We are glad to hear you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Monica

The staff and hotel were great. Clean and comfortable. Kind of expensive for valet. The sign is so high up. I’m originally from over the bridge and been there most of my life and I had a hard time finding it..other than that it was very nice.
Stayed 1 night in Mar 2024
Response from Taylor on 19 Mar 2024
We are glad to hear you enjoyed your stay with us. We do hope to welcome you back again soon.

10/10 Excellent

Molly, Shafer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great time celebrating St.Patricks day down town. Located near great pubs and food, all withing walking distance. Brenda at the front desk was wonderful as well!
Stayed 1 night in Mar 2024
Response from Taylor on 19 Mar 2024
We are glad to hear you enjoyed your stay with us. We do hope to welcome you back again soon.

6/10 Okay

Rachel

Travelled with family
Liked: Amenities, property conditions & facilities
Saturday when we showed up a dog was barking and then Sunday morning he continued to bark from 9 - 11am. Then this morning at 8am we were then woken up by housekeeping to see if we were out or our room yet when checkout isn’t till 11am like what the heck.
Stayed 2 nights in Mar 2024
Response from Taylor on 18 Mar 2024
We thank you for staying with us. I will work with our housekeeping team to ensure this doesn't happen moving forward.

10/10 Excellent

Richard, Fargo

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly means they allow dogs but be prepared to walk 3-4 blocks to find any space for your dog to get relief. The closest space requires walking under a dark underpass of a highway at night.
Stayed 2 nights in Mar 2024
Response from Taylor on 18 Mar 2024
We thank you for staying with us and do hope to welcome you back again soon.

8/10 Good

Mary

Beautiful restoration of old post office—very elegant & spacious rooms. Lovely breakfast room
Stayed 2 nights in Mar 2024
Response from Taylor on 18 Mar 2024
We thank you for staying with us and do hope to welcome you back again soon.

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 2 nights in Feb 2024
Response from Zayn on 9 Mar 2024
Thank you for staying with us. We hope to welcome you back again soon.

8/10 Good

Tom

Stayed 1 night in Mar 2024
Response from Taylor on 2 Apr 2024
We thank you for staying with us and hope to welcome you back again soon.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we were happy with our experience, great hotel!
Stayed 2 nights in Mar 2024
Response from Zayn on 7 Mar 2024
Thank you for staying with us. We hope to welcome you back again soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and gorgeous.
Stayed 1 night in Feb 2024
Response from Zayn on 7 Mar 2024
Thank you for staying with us. We hope to welcome you back again soon.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Taylor on 1 Mar 2024
We thank you for staying with us, and do hope to welcome you back when your travels bring you back through Saint Paul.

10/10 Excellent

Atom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most nicest hotel I've ever experienced for an 3 star Hotel. I will most definitely come back in the future. Nice & clean, helpful with guides around the city etc. Great staffs, especially the front desk! Thank you!
Stayed 2 nights in Feb 2024
Response from Taylor on 26 Feb 2024
We are so glad to hear you enjoyed your stay with us.

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Taylor on 25 Mar 2024
We are glad to hear you enjoyed your stay. We hope to welcome you back again soon.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Taylor on 26 Feb 2024
We are glad to see you enjoyed your stay with us.

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Taylor on 26 Feb 2024
We are glad to see you enjoyed your stay with us.

4/10 Poor

Anna

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Overall hotel was nice. Parking was an absolute nightmare, they only offer valet parking but don’t have enough parking in front of the building to actually utilize it. We had to park across the street at the union depot. I thought our room was nice and clean until I saw copious amounts of bodily fluids all over the sheer curtain covering our window.
Stayed 2 nights in Feb 2024
Response from Taylor on 26 Feb 2024
We are disappointed to hear we did not deliver on the standards we have in place. I will be following up with our housekeeping team to ensure this does not happen again.

10/10 Excellent

Juli

Stayed 1 night in Feb 2024
Response from Zayn on 22 Feb 2024
Thank you for staying with us. We hope to welcome you back again soon.

10/10 Excellent

Abby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Zayn on 22 Feb 2024
Thank you for staying with us. We hope to welcome you back again soon

10/10 Excellent

Dearies

Stayed 3 nights in Feb 2024
Response from Zayn on 22 Feb 2024
Thank you for staying with us. We hope to welcome you back again soon