Search Hotels in Milsons Passage, Sydney

"Normally Quest properties are very consistent but this trip was extremely poor. I and my family arrived at 5pm to check in which went smoothly. We then parked the car and then proceeded to our 2 bedroom apartment. We had a shock when we went in to discover that instead of ordering a Queen and 2 single beds, we received 2 Queen beds. Since we were travelling as a family unit and my son and daughter are both aged 20 and 18 respectively, this was unacceptable. I went back to see the concierge who then proceeded to tell me that he had no note here to say that the room should be in that configuration. I checked my booking through Expedia and showed him that it was indeed ordered that way. He simply stated to me that it was out of his control, housekeeping had gone home and there was nothing he could do. I was flabbergasted. This was completely unprofessional and unacceptable. He just left me hanging. It was the worst example of customer service I have seen in many a day . There was no offer to placate me or make up for it with free parking or any real attempt at any concession. Terrible. My son was forced to sleep on the lounge that night. There was no extra bedding available- not a sheet or a blanket that we could give him. It was a terrible example of when a hotel gets things horribly wrong and arrogance at the front desk to even try and offer a solution. "

"Buffet breakfast was average and bathroom was dated . But overall it served its perpose for the one night stay and kids where happy "

"Excellent location. Close to shops and metro. Very clean. Could not be more satisfied. "

"Great location, friendly staff good"

"Rooms were old and dainted, had issues with the air-conditioning on night 2, they offered fans which was unacceptable so i demanded a new room which they reluctantly obliged after some convincing. Found some of the staff rude and not hospitable. Wont be using this hotel again and will definitely NOT be recommending it to anyone. "

"Aircon from 70s no towels tv from 80s no internet "

"The breakfast orders was not exactly what I asked for"

"We really enjoyed the location and size of the unit. The air conditioning was a little noisey on the high setting for the fan. But overall we will be staying there a lot more. "

"Was absolutely happy will be staying again couldn't fault it. Andrew Graham "