This hotel was a very pleasant find and great value for the dollar. We deliberately chose a hotel close to Milano Centrale train station and planned on walking, so the location was excellent for us. All the staff were welcoming and enjoyable to interact with but Jean, the receptionist, was one of the most pleasant and helpful hotel people we have met on our trip. Only thing was that, as with all Hyatt hotels, breakfast and lounge drinks were way over-priced.