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Hotel Universal

Property class: 1.5
This welcoming Mexico City hotel offers attentive service and modern amenities, steps from the mariachi musicians and energy of Plaza Garibaldi.

Choose dates to view prices

Hotel Universal occupies a prime location in Mexico City's vibrant center. Travelers appreciate the practical conveniences - rooms with WiFi, free parking, and a 24/7 front desk to assist with tour arrangements and local advice.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Free WiFi

Standard Room, 1 Double Bed

7.6 out of 10
Good
(5 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Free WiFi

Superior Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Located in Cuauhtémoc, a neighbourhood in Mexico City, Hotel Universal is near the airport. Palacio de Bellas Artes and Chapultepec Castle are cultural highlights, and travellers looking to shop may want to visit Paseo de la Reforma and Avenida Presidente Masaryk. Looking to enjoy an event or a game? See what's going on at Autódromo Hermanos Rodríguez or Sports Palace Dome. Visit our Mexico City travel guide
Map
Calzada de Guadalupe No. 25, Col. Maza, Mexico City, CDMX, 06270

What's nearby

  • Ancient ruins with a prominent bell tower and a well-maintained grassy area.
    Tlatelolco Archaelogical Site
    10 min walk - 0.9 km
  • A man playing a guitar in a crowded indoor setting.
    Plaza Garibaldi
    6 min drive - 2.7 km
  • A white monument with a statue of a woman holding a torch and a man.
    Alameda Central
    7 min drive - 3.1 km
  • A historic cathedral with two prominent towers and a large dome, surrounded by a well-maintained garden with colorful flowers.
    Metropolitan Cathedral
    12 min drive - 3.4 km
  • A city square with historic buildings and a flag.
    Zócalo
    14 min drive - 6.1 km

Getting around

  • Mexico City Fortuna Station
    9 min drive
  • Misterios Station
    17 min walk
  • Benito Juarez International Airport (MEX)
    12 min drive

Restaurants

  • Mariscos Puerto Angelito
  • Hamburguesas EL MORENO
    8 min walk
  • Las Jurásicas
    6 min walk
  • la guelaguetza
    7 min walk
  • Desayunos y almuerzos "La Perla
    7 min walk

About this property

Hotel Universal

  • Hotel near Palacio de Bellas Artes
  • Near Alameda Central, Hotel Universal provides everything you need. Guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • Free self-parking
    • A lift, luggage storage and a front desk safe
    • Smoke-free property, a vending machine and tour/ticket information
  • Room features
  • All guestrooms at Hotel Universal boast comforts such as free WiFi and free bottled water.
  • Extra amenities include:
    • Bathrooms with showers and free toiletries
    • LCD TVs with cable channels and DVD players
    • Daily housekeeping and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage and a carport

Family friendly

  • DVD player

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable channels

Food and drink

  • Free bottled water

More

  • Free local calls
  • Phone

Policies

Check-in

Check-in start time: 8:00 AM; check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age - 18

Check-out

Check-out before 2 PM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

Parking height restrictions apply

Frequently asked questions

Is Hotel Universal pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Universal?

Self-parking is free at this property.

What time is check-in at Hotel Universal?

Check-in start time: 8:00 AM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hotel Universal?

Checkout is at 2 PM. Late checkout is available for a fee (subject to availability).

Where is Hotel Universal located?

Located in Cuauhtémoc, this hotel is 0.6 mi (1 km) from Tlatelolco Archaelogical Site and within 3 miles (5 km) of Zócalo and Palacio de Bellas Artes. Paseo de la Reforma and Basilica of Our Lady of Guadalupe are also within 3 miles (5 km). Misterios Station is 17 minutes by foot and Lagunilla Station is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Universal Reviews

8.2

Very good

8.2

Cleanliness

7.2

Location

8.2

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 122 out of 318 reviews
Rating 8 - Good. 122 out of 318 reviews
Rating 6 - Okay. 45 out of 318 reviews
Rating 4 - Poor. 13 out of 318 reviews
Rating 2 - Terrible. 16 out of 318 reviews

Reviews

Verified review

10/10 Excellent

Tyrus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheap, clean and near the airport

Cheap yet clean and in a good spot of town
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

rbojr

clean comfortable great staff hot water
Stayed 6 nights in Oct 2024
Verified review

10/10 Excellent

robert

Liked: Property conditions & facilities, room comfort

rbojr

clean comfortable excellent staff hot water
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel may look very aged, but the room is adequately sized with a spacious bathroom. It is not centrally located, and the price reflects that. Overall, it's a good value.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

robert

Liked: Cleanliness, staff & service, room comfort

rbojr

the bed was comfortable the water was hot i use mostly cold water the room was very hot exterior window has small opening the toilette leaks when flushed
Stayed 7 nights in May 2024
Verified review

4/10 Poor

Doug

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was helpful. The bed was ok. The room smelled of cigarettes. It was dark with all the lights on. The wifi was barely usable. It was very inconvenient to get to. 20 min to any subway.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
A good choice for a short stay
Stayed 3 nights in Aug 2024
Verified review

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked it, very affordable, convenient, very nice staff. I would stay there again.
Stayed 5 nights in Jun 2022
Verified review

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

rbojr

amazing beautiful mexico city
Stayed 7 nights in Oct 2024
Verified review

2/10 Terrible

Orville

Disliked: Cleanliness, amenities, property conditions & facilities
Young woman hanging around roaming the halls late at night past 1am
Stayed 1 night in Feb 2024
Verified review

4/10 Poor

Jose

Disliked: Staff & service
El recepcionista es muy grosero. Se le pidió de forma amable si podía ayudar a instalar el chromcast al televisor de la habitación y respondió muy grosero y homofóbico...
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible!Es imposible que te dejen sin agua caliente y que al llamar para saber cuánto tiempo tomará que regrese, simplemente te digan: "va a tardar" sin darte una explicación o tiempo de resolución. NUNCA SE HOSPEDEN AQUÍ, ES VIEJO, HUELE HORRIBLE, TIENE ANIMALES EN LA ALFOMBRA Y COLCHÓN, NI POR NECESIDAD LO TOMEN COMO OPCIÓN
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Bien todo. Resuelves
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

ramon ferreiro

Disliked: Cleanliness, amenities, property conditions & facilities
es un motel con baja calidad
Stayed 3 nights in Sep 2024
Verified review

8/10 Good

Rikardo

Liked: Cleanliness, staff & service
En lo general bien
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Gladys

Liked: Cleanliness, staff & service, amenities
El precio y el check in me resultaron muy convenientes para mi visita.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre la atención es muy cálida
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Elvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy padre

Pues a mi me agrado mucho muy tranquilo todo bien definitivamente si regresaría otra vez
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio buena ubicación lugar bastante cómodo para pasar una buena noche
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Ihosbanny

Liked: Staff & service, property conditions & facilities
Para su precio la verdad está muy bien, lo único malo que ví es que al tener poca ventilación mi habitación había un olor feo
Stayed 6 nights in Jul 2024
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la limpieza es buena, y el personal es atento
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities
Es tranquilo
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le falta limpieza
Stayed 1 night in Jun 2024
Verified review

2/10 Terrible

José Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo servicio hay parejas que sólo van a tener sexo y son muy ruidosas
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me seguira gustando te atienden con gran atencio
Stayed 1 night in May 2024

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