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Reviews of Ramada Limited Merritt

2 out of 5
Ramada Limited Merritt
3571 Voght St, Exit 290 off Highway 5, Merritt, BC

Reviews

7.8

Good

Rating 10 - Excellent. 314 out of 1007 reviews" "
Rating 8 - Good. 414 out of 1007 reviews" "
Rating 6 - Okay. 166 out of 1007 reviews" "
Rating 4 - Poor. 83 out of 1007 reviews" "
Rating 2 - Terrible. 30 out of 1007 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Deborah

Travelled with partner
Air conditioning didn’t work nor did the microwave. No elevator to reach our room on the third floor which was difficult for my disabled spouse The jacuzzi was a pleasant touch
Stayed 1 night in May 2024

4/10 Poor

Gord

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This property needs updating. The plumbing was backwards on all sinks showers jetted tub. Little bugs on the window sill and the curtains were falling apart. The tv was small for the size of the room. The room was near the pool end and had a hint of a chlorine smell. The air conditioning unit display was broken and not adjustable as a result Check in time is advertised as 3pm. We arrived at 5 but had to wait a few minutes for the room to be ready. The bed was was quite comfortable and the staff pleasant
Stayed 1 night in May 2024

10/10 Excellent

Mehwish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helful. It was very quite, relexing and amazing view!!!
Stayed 1 night in May 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. The room eas comfortable and clean.
Stayed 1 night in May 2024

8/10 Good

Valerie

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Ali

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice spot. Friendly staff and the room was very clean.
Stayed 1 night in May 2024
Response from Nisha on 17 May 2024
Thank you so much for your kind words! We hope to welcome you back soon for another great experience!

8/10 Good

Kris

Liked: Staff & service
The room is definitely dated and the air conditioner thermostat didn’t work.
Stayed 1 night in May 2024
Response from Ramada on 17 May 2024
Thank you for your feedback. We're sorry to hear about the issues you encountered with the room and the air conditioner. We are currently in the process of updating our rooms and will address the thermostat problem immediately. Your comfort is our priority, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Mona

Business traveller
Liked: Amenities
Great staff and clean rooms
Stayed 1 night in May 2024
Response from Nisha on 17 May 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back on your next visit!

8/10 Good

Wesley James Emberson

Travelled with family
Liked: Amenities
Would stay there again
Stayed 1 night in May 2024
Response from Nisha on 17 May 2024
Thank you for your kind words! We're glad to hear you enjoyed your stay and would choose to stay with us again. We look forward to welcoming you back soon!

10/10 Excellent

Cindy, Port Alberni

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay at this property again. It might not look great on the outside (tired looking) but rooms are clean and staff are friendly. The little coffee shop was good too.
Stayed 1 night in May 2024
Response from Nisha on 17 May 2024
Thank you for your honest feedback! We're glad to hear that you enjoyed the clean rooms, friendly staff, and the coffee shop. We appreciate your comments about the exterior and will take them into consideration as we work on improvements. We look forward to welcoming you back again soon!

8/10 Good

Adam

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Ramada on 13 May 2024
Thank you for choosing our hotel! We appreciate your rating and hope to welcome you back for an even better experience in the future.

2/10 Terrible

Ian

Room had no smoke detectors, no thermostat (no way to control heat or air whatsoever). Terrible.
Stayed 1 night in May 2024
Response from Ramada on 17 May 2024
Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience and safety concerns you experienced. Your feedback is crucial, and we are taking immediate steps to address and rectify these problems. We will make this right and ensure a better experience in the future.

6/10 Okay

kelly

Travelled with partner
Liked: Staff & service, amenities
Room was clean except the jacuzzi tub had a ring around the top. Room smelled of chemicals and was too hot. Had to carry stuff up 3 flights of stairs. Breakfast was great
Stayed 1 night in May 2024
Response from Ramada on 9 May 2024
Thank you for your review, we appreciate all feedback.

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ramada on 9 May 2024
Thank you for your review!

10/10 Excellent

Lesley, Surrey

Travelled with family
Liked: Cleanliness, amenities
Pleasant staff, comfortable beds. Very clea
Stayed 1 night in May 2024
Response from Ramada on 8 May 2024
Thank you for your comment we appreciate the positive feed back!

8/10 Good

Craig

Stayed 1 night in May 2024

6/10 Okay

Pallvi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They should renovate the motel ,bathroom was not clean ,stinky room.
Stayed 2 nights in Apr 2024
Response from Ravi on 1 May 2024
Hi Pallvi,Thank you for your valuable feedback. We are on the track of doing the renovation, we will finish everything very soon.We hope to see you soon for the repeat business with new things.Thank you.

10/10 Excellent

Amandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All over good
Stayed 1 night in Apr 2024
Response from Ravi on 29 Apr 2024
Hi Amandeep,Thank you for your valuable feedback, we hope to see you soon.

6/10 Okay

Lonny

Travelled with family
It was a warm bed a place to stay
Stayed 1 night in Apr 2024
Response from Ravi on 24 Apr 2024
Hi Lonny,Thank you for your valuable feedback. We will try our best to make the rating 5 next time.

10/10 Excellent

Terri

Travelled with family
Pleasantly surprised at the quality of the hotel.
Stayed 1 night in Apr 2024
Response from Ravi on 24 Apr 2024
Hi Terri,Thank you for your valuable feedback. Hope to see you soon.

6/10 Okay

Darren

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Ravi on 24 Apr 2024
Hi Darren,Thank you for your valuable feedback. We will try our best to make the rating 5 next time.

8/10 Good

ian

Business traveller
Instant coffee at breakfast was poor. Desk clerk was a very cheerful helpful person. Older room but clean and bed was comfortable. Stayed in far worse for more money. Would stay there again. Price was right.
Stayed 2 nights in Apr 2024
Response from Ravi on 24 Apr 2024
Hi Ian,Thank you for your valuable feedback. We will try our best to make the rating 5 next time.

8/10 Good

Barton

Business traveller
Liked: Cleanliness, staff & service
Quiet and simple property. Not fancy but for a night or two while traveling it more than satisfies.
Stayed 1 night in Apr 2024
Response from Ramada on 18 Apr 2024
Thank you for your review.

4/10 Poor

Bryanne

Travelled with family
Disliked: Property conditions & facilities
The facility is old and outdated. Lots of stains on the furniture and flooring. The pool is rusted and the water is a swampy green color.
Stayed 2 nights in Apr 2024
Response from Nisha on 18 Apr 2024
We apologize for the inconvenience caused to you. Our management team is working on the renovation thing and maintenance of the area and the pool. Soon you will see the change. Thankyou

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
everything was good and they were kind enough to let me check in early as I was suffering from a migraine. They also managed to find a room with no stairs as I was checking in earrly
Stayed 1 night in Apr 2024
Response from Front Desk, Ramada Merritt on 14 Apr 2024
Dear Christine, Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and we look forward to having you back with us again.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet room. Breakfast included. Staff were helpful. All in all a good stay. Didn't try the pool so can 't comment on that. Good location
Stayed 1 night in Apr 2024
Response from Ramada on 9 Apr 2024
Thank you for your review, we appreciate the positive feedback!

10/10 Excellent

Jud

Travelled with group
Liked: Amenities
We had 14 in our group. We arrived late, the manager opened up the pool and hot tub for our group to unwind after a long drive. Check in was quick. The rooms were very clean.
Stayed 1 night in Apr 2024
Response from Front Desk, Ramada Merritt on 8 Apr 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and we hope you'll stop by when you're back in the area!

8/10 Good

Jillian

Stayed 1 night in Apr 2024
Response from Ravi on 29 Apr 2024
Hi Jillian,Thank you for your valuable feedback, we hope to see you soon.

4/10 Poor

Rachelle

Stayed 1 night in Apr 2024
Response from Ravi on 29 Apr 2024
Hi Rachelle,Thank you for your valuable feedback, we are trying our best to make our guests happy and create a great customer experience.We hope to see you soon.

8/10 Good

Marty

Travelled with partner
Liked: Cleanliness, staff & service
A bit dated but it worked out for our purposes.
Stayed 1 night in Mar 2024
Response from Ramada on 6 Apr 2024
thank you for your review!

10/10 Excellent

mike

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Parking outside room
Stayed 1 night in Mar 2024
Response from Ramada on 4 Apr 2024
Thank you for your review, we appreciate it!

10/10 Excellent

Tom

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ramada on 4 Apr 2024
Thank you for your review!

6/10 Okay

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was the basic room with jacuzzi ( water was shut off). The tv wires were unplugged so had to call front desk twice.. toilet was dirty and had to change roll as it had feces on it... Staff was friendly and helpful but would not stay again for $200 ...
Stayed 1 night in Mar 2024
Response from Front Desk, Ramada Merritt on 6 Apr 2024
Good day!Thank you for taking the time to write to us. First of all, our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guests and we are sorry we did not meet your expectations. We already shared your feedback with our staff to ensure it does not happen again. We hope to see you again to change your expectations.

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service
Very quite but the hottub in the room the jets did not work
Stayed 1 night in Mar 2024
Response from Ramada on 3 Apr 2024
Thank you for your review!

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Ramada on 3 Apr 2024
Thank you for your review, we appreciate it!

6/10 Okay

Randall, Victoria

Travelled with partner
just ok, but takes pets.
Stayed 1 night in Mar 2024
Response from Ramada on 3 Apr 2024
Thank you for your honest review.

6/10 Okay

Gurbhej

Business traveller
Is average
Stayed 1 night in Mar 2024
Response from Ramada on 3 Apr 2024
Thank you for your review!

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely
Stayed 1 night in Jan 2024
Response from Ramada on 3 Apr 2024
Thank you for your review and feedback!

10/10 Excellent

Chi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is nice! The pool is a little bit old, but the water is warm!
Stayed 1 night in Mar 2024
Response from Ramada on 3 Apr 2024
Thank you for your review and feedback!

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean and comfortable
Stayed 1 night in Mar 2024
Response from Ramada on 25 Mar 2024
Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 rating means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!

2/10 Terrible

Darren

Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t ready until 6pm, even though checkin time is 3pm. Really poor communication from the staff about the issues. The pool is absolutely disgusting. And the entire building that the pool is in is falling apart.
Stayed 1 night in Mar 2024
Response from Ramada on 25 Mar 2024
Dear Darren,Thank you for taking the time to write to us. First of all, our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guests and we are sorry we did not meet your expectations. We will make sure we share the feedback with our staff to ensure it does not happen again. We hope to see you again to change your expectations.

8/10 Good

Josh

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Ramada on 25 Mar 2024
We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future.

8/10 Good

Ed

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ramada on 23 Mar 2024
Thank you for choosing to stay with us and for sharing your positive experience. Your 4/5 rating means a lot to us, and we're thrilled to know that you had a pleasant stay. We're always striving for perfection, and we appreciate your feedback. Should you have any suggestions for improvement, please feel free to share. We hope to welcome you back soon!

8/10 Good

Cherry

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ramada on 15 Mar 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

8/10 Good

Tiffany

Travelled with family
Liked: Staff & service, property conditions & facilities
It was great
Stayed 2 nights in Mar 2024
Response from Ramada on 15 Mar 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!

2/10 Terrible

Sheila

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on Expedia needs to be updated. The pool is absolutely disgusting. So run down, broken windows, missing tiles, grungy and grime on the bottom. The rooms seem like they haven’t been up dated since the 70’s. Outside is dirty and the staff was rude and the breakfast was sub par. The sausages didn’t even seem cooked. The potatoes were soggy. I highly don’t recommend anyone staying here. I also paid over a $200 a night to stay at a this dive! Not impressed
Stayed 1 night in Mar 2024
Response from Ramada on 10 Mar 2024
Dear Ms. Sheila,Thank you for taking the time to write to us. First of all, our sincerest apologies for the inconvenience you experienced. We always strive to give the best service to our guests, and we are sorry we did not meet your expectations. We are trying our best to maintain the hotel to its standard. We will make sure we share the feedback with our staff to ensure it does not happen again. We hope to see you again to change your expectations.

10/10 Excellent

Larry

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ramada on 6 Mar 2024
Thank you for choosing us and giving us a perfect 5/5 rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service
Easy access from highway, simple but effective overnight accommodation
Stayed 1 night in Feb 2024
Response from Ramada on 6 Mar 2024
Thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us, and we look forward to having you back with us again.

10/10 Excellent

Vesna

Travelled with family
Liked: Amenities
It on my way to Cslgary
Response from Ramada on 6 Mar 2024
Thank you for taking the time to share this positive rating! We will make sure to share this with the team to let them know to keep up the amazing work and hope you'll stop by when you're back in the area!