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Reviews of Mantra Melbourne Airport

4.5 out of 5
Mantra Melbourne Airport
2 Trade Park Drive, Tullamarine, VIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 512 out of 1008 reviews" "
Rating 8 - Good. 328 out of 1008 reviews" "
Rating 6 - Okay. 91 out of 1008 reviews" "
Rating 4 - Poor. 46 out of 1008 reviews" "
Rating 2 - Terrible. 31 out of 1008 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to destination for flying out of Melbourne. Long term carpark next door with reasonable rates and quick efficient shuttle service in and out of the airport. Bar and restaurant on site, food is just ok but ease of everything makes up for this
Stayed 1 night in May 2024

6/10 Okay

Roland

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

tracey

Liked: Cleanliness, staff & service
Bed and Shower were GREAT ! ...Room needed a super deep clean ...
Stayed 1 night in May 2024

10/10 Excellent

Dakin

Liked: Cleanliness, staff & service, property conditions & facilities
CLEAN,TIDY,SHUTTLE TO/FROM AIRPORT
Stayed 1 night in May 2024

6/10 Okay

Helen

Disliked: Cleanliness, property conditions & facilities
The carparking which costs you $30 a night is in the next building on the top open air floor. My flight was a late one so at 2am in the dark and pouring rain I had to park and drag my luggage in the rain to a service lift that’s on the furthest side away from the allotted Mantra parking, find the back lobby entrance and enter the Mantra. Not ideal for a single female or someone who is elderly and for this you pay $30. Do not recommend unless you don’t have a vehicle.
Stayed 1 night in May 2024

8/10 Good

Matthias, Seaford

Liked: Amenities
Perfect service at check in with a lovely lady. Barservice, check out and breakfast desk unfriendly - not service orientated - privat talks to staff members (I think Iam in love with the partner of the staff) because she talked a lot about him, now I miss him too. Check out, the men never talked to me. I said good morning and he looked at me room the keycard and said nothing. I wanted to ask where I can leave my bag, no answer. 5 sec. Later the lady at the breakfast desk was very rude why Iam here with my bag?! As I told her I ask the front desk……! She told me that’s not her problem I think nothing more to say
Stayed 1 night in May 2024
Response from Mantra on 14 May 2024
Dear Matthias, Thank You for staying with us at Mantra Melbourne Airport.We are happy to hear that you enjoyed the majority of your stay, please accept my apologies that the rest of your stay was not up to your expectations We hope that you will choose to stay with us again in the near future.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So easy to get to from the airport with the free shuttles. Room was beautiful and clean, and the gym/spa facilities were great! Will be recommending to friends and staying here again!
Stayed 1 night in May 2024
Response from Mantra on 13 May 2024
Dear AmyThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, friendly staff, very clean facilities and very spacious room.
Stayed 1 night in May 2024
Response from Mantra on 13 May 2024
Dear SimoneThank You for staying with us at Mantra Melbourne Airport.We are glad to hear that you enjoyed your overall stay and I am happy to hear that the staff were helpful.Kind RegardsMantra Management

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful when I had questions
Stayed 1 night in May 2024
Response from Mantra on 13 May 2024
Dear JohnThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

8/10 Good

Trent

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mantra on 13 May 2024
Dear TrentThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

8/10 Good

Peter

Stayed 1 night in Apr 2024

6/10 Okay

Sagar

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Far from ammenities.
Stayed 1 night in Apr 2024
Response from Mantra on 13 May 2024
Dear SagarThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

10/10 Excellent

Merrilee

Liked: Cleanliness, staff & service, property conditions & facilities
Accessible for airport. Comfortable & clean.
Stayed 1 night in Apr 2024
Response from The Mantra Team on 27 Apr 2024
Dear MerrileeThank you for your review, We are so glad that you enjoyed your stay with us and you also found our location to be convenient for your travels.We look forward to your next visitKind Regards The Mantra Team

10/10 Excellent

Deidre, Acton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mantra on 27 Apr 2024
Dear Deidre, Thank you for your review, we are so glad that you enjoyed your stay with us!Kind Regards The Mantra Team

8/10 Good

Duncan

Travelled with family
Liked: Amenities
The bloke at the front desk at 1am when we got there after train delays was very good
Stayed 1 night in Apr 2024
Response from The Mantra Team on 27 Apr 2024
Dear Duncan, Thank you for your review, We are so glad to hear that our reception staff were able to make your stay enjoyable, We hope to see you again soon!Kind Regards The Mantra Team

10/10 Excellent

taher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mantra on 22 Apr 2024
Dear Taher, Thank you for your review!We are so glad that you enjoyed your stay with us.Kind Regards The Mantra Team

10/10 Excellent

COLIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Are at restrant service and food excellent Complement a great holiday. Will recommend and will use again
Stayed 1 night in Apr 2024
Response from Mantra on 22 Apr 2024
Dear Colin, Thank you for your review, I am so glad that you enjoyed your stay with us at Mantra Melbourne Airport, I am happy to hear that you found the restaurant services to be above your expectations and we look forward to your next stayKind Regards The Mantra Team

6/10 Okay

ROY

Business traveller
Liked: Cleanliness
I arrived in Melbourne too late to book an onward flight. I chose Mantra because it was near to the airport. There was a shuttle bus and we were dropped off in the car park. The driver just walked away. I am recovering from an eye operation so my sight is limited. I finally asked someone where the entrance was and they just said “over there”. So much for the service industry. The check in was better and helpful and the clerk helped me take my things to the room. The bus back to the airport was much better with a friendly and helpful driver. The hotel is okay for a one night stop over
Stayed 1 night in Apr 2024
Response from Mantra on 18 Apr 2024
Dear Roy, Thank you for your review of Mantra Melbourne Airport. I am glad that you enjoyed your overall stay,however i am disappointed that you had a negative experience with the Shuttle bus team. This has been passed onto management to ensure that this is prevented form occurring again in the future. We hope that we can welcome you again in the near futureKind Regards The Mantra Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mike at reception was so helpful, friendly and accommodating .
Stayed 1 night in Apr 2024
Response from Mantra on 6 Apr 2024
Dear, JamesThank You for staying with us at Mantra Melbourne Airport.We are glad to hear that you enjoyed your stay and I am happy to hear that the staff were helpful.We hope that you will give us the opportunity to welcome you back in the near future.Kind RegardsMantra Management

10/10 Excellent

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
airport shuttle was a big plus, and having a restaurant on site also great after we missed a flight connection due to delay. One of our more expensive stays in Australia, but fairly nice room.
Stayed 1 night in Mar 2024
Response from Mantra on 30 Mar 2024
Dear AliceThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

10/10 Excellent

cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy transport with shuttle from the airport. Room is clean and comfortable for overnight stay. Room service breakfast was quick and delicious...avocado /eggs was perfect.
Stayed 1 night in Mar 2024
Response from Mantra on 30 Mar 2024
Dear CathyThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

8/10 Good

Michelle, North Shileds

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an airport over night stay
Stayed 1 night in Mar 2024
Response from Mantra on 25 Mar 2024
Dear MichelleThank You for staying with us at Mantra Melbourne Airport. We are glad that you enjoyed your stay, your feedback is appreciated, We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

10/10 Excellent

Karena

Stayed 1 night in Mar 2024
Response from Mantra on 18 Apr 2024
Dear Karena, Thank You for your review of Mantra, We are glad that you enjoyed your stay with usKind Regards The Mantra Team

10/10 Excellent

Virginia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and easy to get to, property was comfortable and quiet, my only thing would be $29 for parking is a bit rich, but apart from that, cant fault it.
Stayed 1 night in Mar 2024
Response from Mantra on 25 Mar 2024
Dear VirginiaThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

8/10 Good

Bo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
efficient and clean hotel for quick airport stay with reasonable price and free shuttle.
Stayed 1 night in Mar 2024
Response from Mantra on 23 Mar 2024
Dear BoThank You for staying with us at Mantra Melbourne Airport. We are glad that you enjoyed your stay, your feedback is appreciated, We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
lovely hotel and helpful staff perfect for catching an early flight from Tullamarine ( Melbourne Aiport)
Stayed 1 night in Mar 2024
Response from Mantra on 23 Mar 2024
Dear DavidThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

8/10 Good

Kirstie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quick stay, rooms could use soft close hinges and room service steak was the worst I’ve ever had unfortunately but a pleasant stay besides that. I would simply dine somewhere else if I were to return.
Stayed 1 night in Mar 2024
Response from Mantra on 23 Mar 2024
Dear KristieThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we chose to stay here as we had an early flight the next day. The hotel was convenient to our car rental firm and the airport so suited us perfectly. The room was clean and well equipped and met our requirements. Would easily recommend
Stayed 1 night in Mar 2024
Response from Mantra on 23 Mar 2024
Dear DanielThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

8/10 Good

Lisa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I’ve stayed here before and had a good experience. This time round though, I had a couple of grievances. While there were some really friendly staff, there was a gentleman behind the bar who didn’t smile and seemed most unimpressed - I felt like more of a nuisance asking him for my order. The room was very clean - until I pulled back the bed a little to get to the power point and discovered a tonne of dust and grime. I did love the soaps and shampoos etc though - sustainable and smelled nice! In regards to the shuttle bus, I do think they need to be more clear that they don’t lift the suitcases into the van. None of the passengers really understood the sign indicating they would assist lifting them into the back that it was only assistance. The guy who told us he wouldn’t help was quoting OH&S which I totally understand but I think it needs to be more clear. My mother has osteoporosis and shouldn’t be lifting heavy cases so of course we did it for her but if I hadn’t been there, I’m not sure what would have happened. The driver was also quite an aggressive driver when taking us to the airport. With all that being said though, I do like this location and would stay here again as my first experience was really good.
Stayed 1 night in Mar 2024
Response from Mantra on 16 Mar 2024
Dear Lisa, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
It is good for over night stay before and early flight
Stayed 1 night in Mar 2024
Response from Mantra on 16 Mar 2024
Dear SeanThank You for staying with us at Mantra Melbourne Airport. We are glad that you enjoyed your stay, your feedback is appreciated, We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

8/10 Good

MARYNA

Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable But I feel the food prices were outrageous There is no where else to go, that’s mean advantage
Stayed 1 night in Mar 2024
Response from Mantra on 16 Mar 2024
Dear MarynaThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

4/10 Poor

Leslie

Travelled with partner
Liked: Cleanliness
The Mantra is showing her age but very clean. The staff for the most part were friendly and efficient. Our worst experience was in the dining room. The breakfast buffet was tepid and dry at 9am. Unappetizing and very poor value for money
Stayed 2 nights in Mar 2024
Response from Mantra on 13 Mar 2024
Dear Leslie, Thank you for your recent feedback from your stay at Mantra, We appreciate your feedback regarding our staff and i have passed on your concerns to the appropriate management.We hope that we can welcome you back in the near future.Kind Regards

10/10 Excellent

bernie

Liked: Cleanliness, staff & service, property conditions & facilities
My only knock on the place was the tv, needs to be updated.
Stayed 1 night in Mar 2024
Response from Mantra on 16 Mar 2024
Dear BernieThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

4/10 Poor

Mohamad

Business traveller
Disliked: Cleanliness, amenities
Lamp flickering, some lights didnt work, bed was uncomfortable.
Stayed 1 night in Mar 2024
Response from Mantra on 9 Mar 2024
Dear Mohamad, Thank You for your review, I am disappointed to hear that your stay did not meet your expectations. We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

6/10 Okay

GLEN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
With the exception of some restaurant staff, staff were fairly poor.
Stayed 1 night in Mar 2024
Response from Mantra on 4 Mar 2024
Dear Glen, Thank you for feedback from your recent stay, I am disappointed that your stay was not up to your expectations and that you did not find the staff's service levels to be up to your expectations. The appropriate management will be notified. We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine Restaurant good Staff helpful and nice Rooms could do with a renno very basic and older
Stayed 1 night in Dec 2023
Response from Mantra on 4 Mar 2024
Dear Sarah, Thank you for your feedback from your recent stayWe are glad to hear that you enjoyed your stay and I am happy to hear that the staff were helpful. I am also happy to hear that you enjoyed your dinning experience. We hope that you will give us the opportunity to welcome you back in the near future.Kind RegardsMantra Management

8/10 Good

Benjamyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel wasn't too big, so it was obvious where to go & how to get there. The major thing I that could've been better is the gym could've been a little bigger.
Stayed 1 night in Feb 2024
Response from Mantra on 28 Feb 2024
Dear BenjamynThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

6/10 Okay

Hamnabel

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Would rate 3.5 star
Stayed 1 night in Feb 2024
Response from Mantra on 28 Feb 2024
Dear HamnabelThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

10/10 Excellent

Rowan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth it
Great place to stay with first class food.
Stayed 1 night in Feb 2024
Response from Mantra on 28 Feb 2024
Dear RowanWe are glad that you enjoyed your stay with us and our dinning facilities were above and beyond your expectations. We hope to welcome you back to Mantra Melbourne Airport in the near futureKind Regards Mantra Management

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, easy check-in and checkout
Stayed 1 night in Feb 2024
Response from Mantra on 25 Feb 2024
Dear KathrynWe are glad that you enjoyed your stay with us and we hope to welcome you back to Mantra Melbourne Airport in the near futureKind Regards Mantra Management

8/10 Good

Cath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of carpark. Noisy hall customers 5 am
Stayed 1 night in Feb 2024
Response from Mantra on 24 Feb 2024
Dear CathThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing
Stayed 1 night in Feb 2024
Response from Mantra on 18 Feb 2024
Dear TammyThank You for staying with us at Mantra Melbourne Airport.We are glad to hear that you enjoyed your stay and I am happy to hear that the staff were helpful.We hope that you will give us the opportunity to welcome you back in the near future.Kind RegardsMantra Management

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so amazing. Polite and so helpful . They went out of their way. Will definitely recommend again.
Stayed 1 night in Feb 2024
Response from Mantra on 18 Feb 2024
Dear TammyThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

10/10 Excellent

balachandran

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024
Response from Mantra on 18 Feb 2024
Dear BalachandranThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly knowledgeable staff
Stayed 1 night in Feb 2024
Response from Mantra on 18 Feb 2024
Dear KimThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Good facilities. Nice restaurant / bar. Staff very helpful. Parking a bit confusing
Stayed 1 night in Feb 2024
Response from Mantra on 10 Feb 2024
Dear Gerard, Thank You for your review from your recent stay with us at Mantra Melbourne Airport. We are so glad that your stay was pleasant and that you were able to enjoy the hotel's facilities.We hope that you are able to stay with us again in the near furture.Kind RegardsThe Mantra Team

4/10 Poor

FERHUN

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dusty, kettle was dirty and unusable, cups had stains.
Stayed 2 nights in Feb 2024
Response from Mantra on 7 Feb 2024
Dear Ferhun, Thank You for your feedback from your recent stay. We apologise that the room was not up to your standards and housekeeping has been made aware of your feedback so we can continuously improve upon our services.We hope that you will give us the opportunity to welcome you back in the near future.Kind Regards Mantra Management

8/10 Good

Hayley

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on street parking
Stayed 1 night in Jan 2024
Response from Mantra on 7 Feb 2024
Dear HayleyThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management

10/10 Excellent

Davina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay the night before flying out of Tullamarine
Stayed 1 night in Feb 2024
Response from Mantra on 5 Feb 2024
Dear DavinaThank You for your review! I will be sure to pass on this feedback to the staff as i am sure that they will be very happy to hear this. We are glad that you enjoyed your stay and look forward to welcoming you back soon.Kind RegardsMantra Management

8/10 Good

Mark

Travelled with family
No fuss service
Stayed 1 night in Jan 2024
Response from Mantra on 2 Feb 2024
Dear MarkThank you for your review! We hope you will stay with us again in the near future.Kind RegardsMantra Management