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Novotel Medellín El Tesoro

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Luxury
4.5 star property
9.4

Exceptional

Luxury hotel near El Tesoro Shopping Park

Located close to Santafé Mall and Oviedo Shopping Center, Novotel Medellín El Tesoro provides a poolside bar, a rooftop terrace and a garden. Take some time to relax at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local cuisine. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a gym.

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is ฿4,487
฿4,487 total
31 May - 1 Jun

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of COP 80000 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 10 kg per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 15 and younger eat free breakfast
Free rollaway/extra beds!
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Colombia value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption only applies to tourist package bookings (accommodation plus other travel services).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately COP 73500 per person
  • Airport shuttle fee: COP 135.000 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: COP 80000 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses solar energy
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Property Registration Number 57202

We should mention

If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties
Pool access available from 6 AM to 8 PM
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Novotel Medellín El Tesoro have a pool?

Yes, this property has an outdoor pool. Pool access is from 6 AM to 8 PM.

How much does it cost to stay at Novotel Medellín El Tesoro?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Novotel Medellín El Tesoro on 31 May 2026 start from ฿4,487, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Medellín El Tesoro pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of COP 80000 per pet, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Novotel Medellín El Tesoro?

Self-parking is free at this property.

What time is check-in at Novotel Medellín El Tesoro?

Check-in start time: 3:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Novotel Medellín El Tesoro?

Checkout is at noon.

Does Novotel Medellín El Tesoro provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM-9:00 PM on request. A fee of COP 135.000 per vehicle applies.

Where is Novotel Medellín El Tesoro located?

Located in El Poblado, this luxury hotel is within 2 mi (3 km) of El Tesoro Shopping Park, Oviedo Shopping Center and Poblado Park. Santafé Mall and Plaza Mayor Convention Center are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Amenities

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1165 out of 1457 reviews
Rating 8 - Good. 156 out of 1457 reviews
Rating 6 - Okay. 63 out of 1457 reviews
Rating 4 - Poor. 20 out of 1457 reviews
Rating 2 - Terrible. 53 out of 1457 reviews

Reviews

Verified

10/10 Excellent

Gianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast, all staff very helpful
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Yesmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms super comfortable
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and conveniently located
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Luis H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, breakfast, staff and spacious and clean room. Recommended.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Jose Andres

Liked: Cleanliness, staff & service, amenities
The towel quality is really poor. The bathroom was not cleaned in two days until we complaint to the front desk. The breakfast and restaurant were fantastic. The location is super walking distance to the el Tesoro mall (on top)
Stayed 4 nights in May 2026
Verified

10/10 Excellent

JOMAIRA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and staff was amazing
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Wagner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing restaurant on property and hotel is well located. Be aware that acts to the mall is under remodel on April 2026. Overall I recommend 5 stars
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel was amazing I loved everything about them the hotel felt very safe
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Mildred

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room, good location and food options.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Jamilah Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was comfortable. A home away from home. The staff made the trip even better. It was like having my family with me to look out for me
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Yelitza Roman

Great staff and really clean
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Liliana

Liked: Cleanliness, amenities, property conditions & facilities
Very kind staff and amazing breakfast
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Romulo Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service,the food at the rooftop restaurant was out of this world.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff amazing! Beautiful property. Super clean hotel. Very, very safe and they go way and beyond to put the guests comfort and safty a priorty!
Stayed 10 nights in Mar 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, impecable sheets, staff is amazing and extremely friendly, air conditioning, amazing location, laundry service is great. This is my second home and only place where I stay every time I go to Colombia.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Winston

Liked: Cleanliness, property conditions & facilities
The room is cleaned, the staff are kind and welcoming- they know you by name and they attend to your every need. Please note the pool is very cold, and I would recommend for Novotel to invest in heating pool.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Eliott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay at the Novotel in Medellin. The staff were consistently friendly, helpful, and very knowledgeable. The location was perfect for what I needed. It was extremely easy to navigate into the mall, grocery store, medical towers were all attached.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Adisleidy Tavarez

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff and in a very good connected with a plaza where you can find different food and stores.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Steven James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very conveniently placed near the mall. So easy to get around and to dine.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Spot less room, al amazing attention to service and always a smile from the staff. I love this hotel, great location.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Great Staff and amenities
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Cindye

Liked: Cleanliness, amenities, property conditions & facilities
All the staff… security through out the hotel… the breakfast was excellent
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was awesome! The staff were very friendly and attentive. We had a Jr. Suite, which was perfect for our 5 night stay. The restaurant on the rooftop is great, and breakfast was delicious. Some evenings, we went up to the bar for some cocktails, which were very.goos. Uber/taxi were easy to find and reasonably priced. Tons of bars and restaurants closeby, and a huge mall attached to the hotel/parking garage.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Every time I go to Colombia this hotel became my home. I love it, it’s clean, staff is amazing and extremely friendly, great location, great food.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from all the team at the hotel.
Stayed 13 nights in Dec 2025