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"The hotel needs updating. Rooms need updating and new furniture. Hotel is near the airport. Be prepared to pay for parking your entire stay when you check in."

"Front desk lacked customer service Ignored customer service when I was checking in, gave me a bad view from my unit (I knew there were other similar units with better views available and was not asked for a preference) Also, when I inquiry about the properties services per answers were unpleasant as if she was bothered by me asking"

"Room smelled like cigarettes"

"We had a wonderful experience during our recent stay. The hotel was clean, well-maintained, and offered easy access to everything we needed. One of the standout aspects of our visit was the staff, every team member we encountered was kind, helpful, and genuinely seemed happy to assist guests, which made the stay even more enjoyable. The only downside was the ongoing renovations. While we understand that improvements are necessary, it was disappointing to book an ocean-view room and not have...

"Not a bad stay for the price but the pool is very small that’s the con"

"I returned because I had a good experience at the Hilton previously; however, due to the unfriendliness of the front desk staff, I have decided not to visit again."

"Family friendly resort close to the beach friendly staff ."

"Free coffee from6:30-9am. Pool closes at 9pm. Next door to ihop, short walk to the beach. Very close to all shopping and bar Cuckoo Coconuts Waikiki where you can have pineapple drink!"

"Restaurant and café were also very good and a voucher towards the purchase was generous. The only thing was that the room was set to 65-68f and not changeable (thermostat control does not work). Even when I turned off the fan, I could feel cold air coming in. So it's perfect for people who like the room to be cool. But for me, it was VERY cold."

"Very friendly staff, clean & welcoming"

"Our stay in the Penthouse Ocean View Suite at the Queen Kapiolani Hotel was absolutely perfect. The location is excellent—tucked away at the quieter end of Waikiki but just steps from the beach. The views of Diamond Head from the room are simply stunning and unmatched by any other property! The suite itself was incredibly spacious, spotless, and comfortable. Having a giant wrap-around balcony was the highlight of our mornings and evenings, and realizing the suite had two bathrooms was an...

"We loved that the room/condo was central located to walk everywhere. But we rented a car and had free parking in the garage as well. Smooth check-in. They let us check in early which was nice and quick as well. If you have a car make a stop at Walmart for groceries, it was nice to make our own meals at times in our room. Or take picnic lunches to go. Definitely check out Donut King down the street, the nicest people and amazing donuts until 9 pm. I am in love with their cro-nuts (croissant...

"Wonderful staff at front desk. Always helpful and friendly. Props to Olivia"

"Room was tight for a family of four, but worked out well being so close to the beach. Outdated, our air conditioner froze up and needed to be shut down to allow the ice to melt. Was nice to have some complimentary beach chairs and boogie boards available for use. Staff was helpful and friendly. Ultimately, we would stay here again instead of paying much more at another resort."

"Very nice hotel at the heart of Waikiki. Theres a shopping mall in front of the hotel where you can go eat and do some shopping. My kids love the pool! I definitely will recommend this hotel to anyone"

"Loved how close the property was to the ocean"

"Good"

"Always comfortable and convenient stay, will always chose to stay here"

"Really enjoyed our stay, felt like a home away from home. Staff was very helpful and accommodating. Extremely clean considering pets allowed. Only complaint is lack of microwave, but typical for the area. Would recommend for families!"