Mátraverebély Packages (Flight + Hotel)

Beautifully renovated hotel however there are issues with how well it’s run. Our room was not cleaned one day, no water in the room, no fridge and no hair dryer.

Overall a very nice hotel, very clean and beautiful inside. Very central location. Unfortunately whilst my boyfriend was in the shower, the water leaked everywhere. It flooded the entire room from the bathroom to the bedroom. It is our understanding that the seal was faulty. we called reception and when the staff came up they tried to say it was my boyfriend’s fault , and seemed quite condescending. Luckily, they moved our room but we missed our dinner reservation as a result. Another thing is we came back to our room after it had been made up. We were asleep in the afternoon and a woman (staff member) walked into our room after knocking once. We know it was not a maid as she was wearing a suit. We do not know why she came into our room.

The to was beautiful, modern but charming. The service was exceptional and the location central but quiet, and very walkable to the main many touristic attractions We loved this hotel and recommend it strongly

Very nice hotel in the centre of Budapest and within easy distance of various attractions. Overall the condition of the hotel was great however there were a couple of minor issues within my room, hence the slightly lower rating in this area, namely a loose light switch upon entering the room and the shower head has a slight crack/hole in the casing. Staff were very attentive and made checking in and out a breeze.

The front desk staff were extremely kind, helpful, and professional. We were given a room upgrade and free glass of wine upon arrival. Extremely satisfied with the quality of this hotel and it's staff.