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ผู้เข้าพักจริง
เข้าพัก 1 คืน, มกราคม 2021
ตรวจสอบแล้ว
8/10 ดี
José
13 ม.ค. 2020
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Amplios cuartos, agua caliente y amabilidad, lo que no me gusto fue que en la ubicación registrada en maps te envía a una localización fuera de Matehuala a un lugar desierto
José
เข้าพัก 1 คืน, มกราคม 2020
ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
9 ม.ค. 2020
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
Matehuala
Rooms are spartan Good enough for a mid way rest stop. Take your shower in the PM as hot water is from solar. Safe, as rooms and vehicles are inside the compound.Really good Mexican breakfast available to purchase upon arrival.
Nothing to like. Rooms smelled, sheets paper thin. Just one towel in bathroom, dirty floors in bath. I am fully bilingual so not a understanding: I booked a room with two bedrooms, 2 bath. Was checked into one room with 2 beds and one bath. When I complained I was moved to proper accommodations after I was told the room we were checked into was all they had. This is half-star accommodations and should be rated as such.
The staff was very pleasant.
Check in was simple.
BUT we could not stay in the room. Once we pulled back the sheets and sat in the bed we started itching terribly! We could not sleep in those conditions.
Also my toddler walked around without shoes and socks and the bottoms of his feet were black with dirt within 10minutes. It was very disturbing.
When we let the staff know they were polite and seemed concerned and worked with us as we contacted Expedia for a refund.
The refund process took about 45 minutes (on the phone with Expedia).
I do not recommend this hotel at all.