Front of property

Reviews of Citadines Salcedo Makati

4 out of 5
Citadines Salcedo Makati
148 Valero Street, Salcedo Village, Makati, Manila

Reviews

9.4

Exceptional

Rating 10 - Excellent. 264 out of 388 reviews" "
Rating 8 - Good. 109 out of 388 reviews" "
Rating 6 - Okay. 9 out of 388 reviews" "
Rating 4 - Poor. 3 out of 388 reviews" "
Rating 2 - Terrible. 3 out of 388 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

RHODELLA, San Diego

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Truly a wonderful stay! Excellent staff and this hotel is very cozy, clean and well kept. We can't wait to stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

EMMA, Ledgewood

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was excellent and shops around are walking distance. Room was very clean and comfortable. Will be staying here again.
Stayed 2 nights in Apr 2024

8/10 Good

Lorraine, Cricklewood

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Guest Service on 4 May 2024
Hi Lorraine! Thank you for leaving a review! We wish to see you again, and stay safe always!

10/10 Excellent

Shemtov

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Service on 2 May 2024
Hi Shemtov!Thank you for the perfect review! We hope that you had a wonderful time during your stay with us. Hoping to have you back again soon!

10/10 Excellent

Ricardo

Liked: Cleanliness, property conditions & facilities
Very modern and eye catching
Stayed 2 nights in Apr 2024
Response from Citazen at Citadines Salcedo Makati on 28 Apr 2024
Dear Mr. Ricardo, thank you for giving us a perfect 5! We look forward your next visit here at Citadines Salcedo Makati!

10/10 Excellent

Devon

Liked: Cleanliness, property conditions & facilities
Only one night here and will definitely be back way more then I expected and I loved the pool!
Stayed 1 night in Apr 2024
Response from Guest Service Team on 17 Apr 2024
Hi Devon!We are glad to receive such an awesome review from our beloved guest. We surely hope to see you on your next visit here at your home away from home, Citadines Salcedo Makati!

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is our first visit to the Philippines and our first stay at a Citadines. I never heard of Citadines but I am very glad we stayed. Outstanding service & care. Rooms are large & up to date. Amenities are top notch. I have no complaints and would highly recommend this hotel.
Stayed 3 nights in Apr 2024
Response from Guest Service Team on 6 Apr 2024
Hello Casey!Thank you for giving us a perfect 5! It is indeed heartwarming to know that you had a great time during your stay with us. We hope to be of service to you again someday. Safe travels, and stay safe always!

10/10 Excellent

Shang

Liked: Cleanliness, amenities, property conditions & facilities
Will definitely come back
Stayed 1 night in Mar 2024
Response from Guest Service Team on 1 Apr 2024
We can't wait to have you back, Shang!

10/10 Excellent

Eli

Stayed 4 nights in Mar 2024
Response from Guest Service Team on 20 Apr 2024
Hello Eli! Thank you for the perfect rating! We surely hope that you had a wonderful time with us! Until your next trip! Stay safe and safe travels always!

10/10 Excellent

Rosmariechelle

Travelled with group
Liked: Cleanliness, property conditions & facilities
Very kind, helpful and accommodating crew. My second time and will still choose to stay here next time.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 21 Mar 2024
Hi Rosmarichelle!Thank you for your wonderful feedback! Thank you for always choosing Citadines Salcedo Makati as your preferred accommodation whenever you are in the city! We hope that we made your stay fun. Stay safe and safe travels always!

10/10 Excellent

Kris

Liked: Cleanliness, amenities, property conditions & facilities
Good property, clean, safe, good food options, walkable in the heart of Makati. I would book again.
Stayed 3 nights in Mar 2024
Response from Guest Service Team on 20 Mar 2024
Hello Kris!Thank you for your wonderful feedback! We're glad that we made your stay memorable and enjoyable. It is nice to know that you are already considering your next trip with us! See you on your next trip! Stay safe and safe travels always!

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
AWESOME PLACE
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 18 Mar 2024
Our heartfelt thanks to an awesome guest like you, Victoria! Thank you for sharing your experience.

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Property is clean and SMELLS clean! Elevator function well!
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 18 Mar 2024
Hi Victoria, Our team is committed to making each of our guest stay clean, safe, and comfortable. Thanks for taking notice! We are also glad our elevator was part of your positive experience. Thank you for staying with us and we definitely want you back here at Citadines Salcedo Makati:)

6/10 Okay

Justin

Travelled with partner
Room had a musty smell on arrival, likely the AC needed to be cleaned and filter needed replacing. Other than that the room was in good condition. Pool and gym was respectable though the jacuzzi was only partially operable. Staff did their jobs mostly correct. Good for the price I suppose.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 17 Mar 2024
Hi Justin, We are sorry to hear about your recent experience. We have noted on the AC and room odor concerns and address this with the department concerned immediately. Our upcoming renovation shall also address the improvement of our facilities including the jacuzzi. Thank you for staying with us.

10/10 Excellent

Rosita

Liked: Cleanliness, property conditions & facilities
Close to every thing.
Stayed 7 nights in Mar 2024
Response from Guest Service Team on 17 Mar 2024
Dear Rosita,We hope the convenience of our location made your recent visit a productive and enjoyable one. Thank you for staying with us and we hope to see you soon!

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
I love CITASDINE. I love the staff!!! They are the BEST. I love the area. The only complaint that I have is that each room needs to be completely aired out. When people eat, the food (like Chinese food) aroma sticks to the walls, curtains and specially carpet! Spraying perfume is not going to permanently MASK the odor! It wears off. And use Clorox and Lysol to remove the moldy smell that smelled like a wet rag. Mold is what I smelled in almost every hotels and houses that I have visited in the Philippines. Mold was caused by extremely wet season followed by stagnate heat. Maybe someone has better explanation. Sorry for being brutally honest.
Stayed 1 night in Mar 2024
Response from Citazen at Citadines Salcedo Makati on 5 May 2024
Hi, Ms. Fick! We are happy to hear that our staff took a great care of you on your recent stay with us and despite about your findings inside your apartment, you still gave us a perfect 5. Rest assured that your feedback won't be taken lightly and it will be forwarded to the concerned department. We really do apologize for the inconvenience caused. Nevetheless, our team is looking forward to your next stay here at Your Home Away from Home!

10/10 Excellent

Arman, Everett

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best place to relax. Privacy and quietness.
Stayed 2 nights in Mar 2024
Response from Guest Service Team on 10 Mar 2024
Hello Arman!Thank you for the perfect 5! We hope that you enjoyed your stay with us, and we can't wait to see you soon! Safe travels always!

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
All good! Except TV has no CNN. Lots of Chinese and Euro news, but no CNN. Al the other hotels have it. CNBC and MSNBC would be nice, but at least CNN.
Stayed 1 night in Mar 2024
Response from Citazen at Citadines Salcedo Makati on 8 Mar 2024
Hi, Jeffrey! We are delighted to hear that you had a pleasant stay with us. Unfortunately, our CNN subscription was removed by our service provider. Rest assured that our team is currently working on it to deliver better service to our valued guests. Nonetheless, we hope to welcome you again here at Your Home Away from Home!

10/10 Excellent

Jeffrey

Liked: Cleanliness, amenities, property conditions & facilities
Very well managed. Clean and comfortable.
Stayed 1 night in Mar 2024
Response from Guest Service Team on 5 Mar 2024
Hi Jeffrey!Thank you for giving us a perfect 5! We are glad that you enjoyed your recent visit with us. We do hope to see you again here at Citadines Salcedo Makati!

10/10 Excellent

ZAHIR

Travelled with group
Liked: Amenities, property conditions & facilities
Property nice and clean. Everything in rooms in working order. Great front desk staff. Very helpful staff
Stayed 2 nights in Feb 2024
Response from Guest Service Team on 5 Mar 2024
Hello Zahir, We are pleased to have you as our guest. Thank you for staying with us and we hope to have you back over again.

10/10 Excellent

Camila

Liked: Cleanliness, property conditions & facilities
The manager in charged when we checked in goes beyond his call of duty. He is exceptional and I just did not get his name. We checked in On Feb 22nd for 1 nights. We will be back and definitely check in in this facility because the place and the people are 5-Star or more.
Stayed 2 nights in Feb 2024
Response from Guest Service Team on 5 Mar 2024
Dear Camila,Thank you for your wonderful feedback. We are glad to know that we have made a positive impact during your recent visit. We definitely are thrilled to welcome you back soon!

10/10 Excellent

Nathaniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s located in a nice part of Makati only a short walk to Ayala Triangle. The1 BR unit is spacious, complete cooking equipment and the staff are friendly. However we had a problem in one room that had mosquitos but we were transferred to another unit by the staff.
Stayed 3 nights in Feb 2024
Response from Guest Service Team on 15 Feb 2024
Hello Nathaniel! Your feedback is important to us. We sincerely apologize for the inconvenience that you encountered during your stay. We wish to inform you that we do monthly pest control in our rooms to make sure that our guests do not experience these types of situations. We will let our provider know about your feedback, and we will work very closely with them to ensure that there will be improvements.

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is situated in an exclusive area of Makati. Plenty of decent bars and restaurants around this neighbourhood. A Saturday market near the park is not to be missed! Good and spacious rooms and conditons. The only downside is the Jacuzzie is bit dated and functions are not in order. Otherwise all good!
Stayed 1 night in Feb 2024
Response from Guest Service Team on 11 Feb 2024
Dear Benjamin!We appreciate the excellent rating! Your positive words will be shared to the team. Upgrading the jacuzzi is part of our renovation plans. We will be glad to share the details once finalized.

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The kitchen is an added bonus for staying in this hotel. Walking distance to the malls and the Saturday farmer's market.
Stayed 2 nights in Feb 2024
Response from Guest Service Team on 11 Feb 2024
Hi Carmen, Thank you for choosing to stay at Citadines Salcedo Makati. We are glad to know that you have enjoyed the weekend!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Always a good place and location to Makati or Manila.
Stayed 1 night in Feb 2024
Response from Guest Service Team on 7 Feb 2024
Thank you for staying at Citadines Salcedo Makati. We hope we made your stay enjoyable. See you again soon!

10/10 Excellent

Steve

Stayed 4 nights in Jan 2024
Response from Guest Service Team on 7 Feb 2024
Hi Steve, Thanks for the excellent rating! We hope we made your stay memorable. We can't wait for your return.

10/10 Excellent

brian

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Guest Service Team on 1 Feb 2024
Hi Brian, We thank you for choosing to stay with us at Citadines Salcedo Makati. We look forward to welcoming you back home!

10/10 Excellent

Lisandro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
amazing property and location! very spacious room and very clean! The staff are also amazing and very accommodating! I highly recommend!
Response from Guest Service Team on 31 Jan 2024
Hi Lisandro. We are grateful for the wonderful feedback you have given us. Thanks for choosing to stay at Citadines Salcedo Makati. We can't wait to welcome you back!

10/10 Excellent

Philip

Liked: Cleanliness, amenities, property conditions & facilities
Great staff!!!
Stayed 2 nights in Jan 2024
Response from Citazens at Citadines Salcedo Makati on 21 Jan 2024
Hi Philip, Thank you for your kind words. Will let all the team members know :) it's a pleasure having you here at Citadines Salcedo Makati and we are excited to have you back!

8/10 Good

Benjie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 13 nights in Dec 2023
Response from Guest Service on 8 Jan 2024
Thank you, Benjie, for your rating. We do hope you had an enjoyable stay with us. See you and stay safe!

10/10 Excellent

maria

Travelled with family
Liked: Amenities
Very clean and staff were outstanding.. food was excellent. Surrounding area is just perfect for walking to the mall.. right next to Ayala triangle.. I will stay here again when I’m in the area.
Stayed 3 nights in Dec 2023
Response from Guest Service on 5 Jan 2024
Hi Maria!Thank you for sharing your wonderful experience with us! It is truly heartwarming to see that our valued guests, like you, are having an enjoyable stay.We are looking forward to seeing you again. Thank you!

10/10 Excellent

frances nicole

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Citzens at Citadines Salcedo Makati on 31 Dec 2023
Hi Frances Nicole,We are beyond grateful for the perfect 10 rating! This inspires us to do more and more!Thank you and we can't wait to have you back!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, room comfort
Great base to explore Manilla
Pleasantly surprised by the quality of this hotel in Manilla. Staff were lovely from moment we arrived in the early hours of the morning. Breakfast included in attached restaurant was convenient. Room was massive and quite modern. Area felt safe and had no issues walking to greenbelt mall etc.
Stayed 3 nights in Dec 2023
Response from Citazens at Citadines Salcedo Makati on 27 Dec 2023
Dear David, Thank you for staying with us! We are pleased to know you had a delightful holiday stay. Looking forward to be of service to you, once again, in the not so distant future!Love,

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
I am very impressed with this property! Exceeded my expectations and highly recommend it! All the employees at the front desk, doormen, restaurant servers were very pleasant, polite and have big smiles. My room was clean, big and with a beautiful view of Makati! I will come back to this place on my next visit! Thank you Citadines! Keep up the good work!
Stayed 2 nights in Dec 2023
Response from CSM on 13 Dec 2023
Happy Holidays, Maria!Our hearts are full! Thank you for your appreciation, and we are delighted that you enjoyed your stay with us.We cannot wait to welcome you back here at your home in Makati City!

6/10 Okay

jeff

Liked: Property conditions & facilities
Disliked: Cleanliness
Said free breakfast but when i went to get they seemed confused and prices on menu internet modem needed re start but room wad nice and quiet
Stayed 3 nights in Nov 2023
Response from CSM on 13 Dec 2023
Hi, Jeff!Thank you for sharing your feedback, and we apologize for the inconvenience caused. Thank you for bringing up the Wi-Fi concern which we shall check for our improvement.We still hope to welcome you back here at your home in Makati City!

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
First, I'll start with what the Citidines Salcedo can do better: - The elevators take a while during peak hours - The hallways on the room floors don't receive central AC which makes the wait for an elevator to arrive a warm wait. However the lobby & the elevator bays in the lobby are air conditioned. What they do great: I used to live in Salcedo Village and love the neighborhood. It's one of the most walkable neighborhoods in the Makati CBD. Jeepneys & tricycles aren't allowed in Salcedo Village making it a quiet neighborhood. There are green spaces such as Salcedo Park & the Ayala Triangle Gardens within walking distance & delicious (& aesthetic) restaurants appealing to an international crowd. The property is located around the block from the weekly Saturday Salcedo Farmer's Market with everything from artisan chocolates, local desserts, produce from local farms, & grab 'n go food. There is a 24 hour hamburger & burrito restaurant, Army/Navy, 2 doors down. I've stayed at Citidines properties in various cities & have found them to be a great choice for serviced apartments that are clean, minimalistic, conveniently located, at an easy price point. The adjoining restaurant has a great menu with a very good choice of breakfast items. However what really makes this place shine is the staff. I always call The Philippines "The Land of 100 Million Smiles." The staff is incredibly warm, attentive, & friendly making this place sparkle!
Stayed 3 nights in Nov 2023
Response from CSM on 13 Dec 2023
Good day, Paul!Thank you for the wonderful feedback, especially your appreciation for the staff. We appreciate the comments for improvement, and we will be looking forward to welcoming you back here at your home in Makati City. Happy Holidays and see you again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean lots of restaurants and bars close by 👍
Stayed 1 night in Nov 2023
Response from CSM on 1 Dec 2023
Thank you for the wonderful feedback, Michael!We would love to welcome you back here at your second home in Makati!Cheers!

10/10 Excellent

Abdulrahman

Liked: Cleanliness, amenities, property conditions & facilities
Good place to choose 👍
Stayed 1 night in Nov 2023
Response from CSM on 24 Nov 2023
Hi, Abdulrahman!Thank you for giving Citadines Salcedo Makati! We are happy that you enjoyed your stay with us. See you again!

10/10 Excellent

Nicolle

Stayed 2 nights in Nov 2023
Response from CSM on 2 Dec 2023
Thank you for your positive feedback, Nicolle!See you again here at your home away from home.

10/10 Excellent

Philip

Travelled with group
Liked: Amenities, property conditions & facilities
I really enjoyed my stay at the hotel.
Stayed 2 nights in Nov 2023
Response from CSM on 24 Nov 2023
Hi, Philip!We are glad that you enjoyed your stay with us. We will wait for your return here at your home away from home.Cheers!

10/10 Excellent

Brandon, McMinnville

Stayed 3 nights in Nov 2023
Response from CSM on 2 Dec 2023
Thank you for your positive feedback, Brandon!See you again here at your home away from home.

10/10 Excellent

Carlo

Travelled with family
Excellent!
Stayed 2 nights in Nov 2023
Response from CSM on 24 Nov 2023
Thank you, Carlo!See you again here at your home away from home.Cheers!

8/10 Good

Josenia

Liked: Cleanliness, property conditions & facilities
Nice clean and spacious room
Stayed 5 nights in Nov 2023
Response from CSM on 24 Nov 2023
Thank you for a positive feedback! We'll see you again here at your home away from home.Cheers!

10/10 Excellent

stephen

Business traveller
Liked: Amenities
Excellent staff and property
Stayed 2 nights in Oct 2023
Response from Guest Service on 2 Nov 2023
Hi, Stephen! Thank you for giving us a perfect 5! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We thank you again for your valued patronage and look forward to welcoming you back here at Citadines Salcedo Makati.

8/10 Good

Verified traveller

Business traveller
Good place to stay
Good quality for price. Breakfast is a bit disappointing, would expect bigger portions
Stayed 2 nights in Oct 2023
Response from CSM on 24 Nov 2023
Hi!Thank you for a positive feedback. We wish to advise that we are considering a buffet breakfast to take effect hopefully soon. We will still be waiting for you here at your home away from home!

10/10 Excellent

stephen

Business traveller
Liked: Amenities
Great service
Stayed 2 nights in Oct 2023
Response from Guest Service on 5 Nov 2023
Dear Sir Stephen,We are delighted to receive your comment. We will continue to commit in providing you an exemplary service.We hope to welcome you back again, here in your home away from home, Citadines Salcedo Makati.

10/10 Excellent

Philip

Liked: Cleanliness, property conditions & facilities
The customer service is awesome!
Stayed 2 nights in Oct 2023
Response from Guest Service on 14 Oct 2023
Hi, Philip! Thank you for giving us a perfect score! We are delighted to learn that you had an amazing stay with us. We are looking forward to your next stay with us, Sir Philip!

8/10 Good

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was very clean and maintained. Rooms were good size clean.
Stayed 2 nights in Oct 2023
Response from CSM on 5 Oct 2023
Hi, Nicholas! Thank you for choosing Citadines Salcedo Makati as your Home Away from Home. We hope to welcome you again here on your next visit to Manila!

10/10 Excellent

Eddiezon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was very pleased with my experience in Cebu and even more impressed with this location. Really great and wonderful time and service was 10/10. Breakfast provided was great and service was also 10/10. Would come back for sure.
Stayed 5 nights in Sep 2023
Response from Guest Service on 4 Oct 2023
Hi, Eddiezon! Thank you for giving us a 5! We are pleased to learn that you had a wonderful stay with us. We will be looking forward to having you again here at Your Home Away from Home!

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023
Response from Guest Service on 4 Oct 2023
Hello, Jeffrey! Thank you for giving us a 10! We are happy to learn that you had a pleasant stay with us. We hope to see you soon again here at Your Home Away from Home.