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Reviews of Al Ebaa Hotel

Al Ebaa Hotel
3280, Umm Al-Qura Road, Makkah

Reviews

8.8

Excellent

Rating 10 - Excellent. 85 out of 135 reviews" "
Rating 8 - Good. 28 out of 135 reviews" "
Rating 6 - Okay. 15 out of 135 reviews" "
Rating 4 - Poor. 3 out of 135 reviews" "
Rating 2 - Terrible. 4 out of 135 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Adedeji Mubaraq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cons: - might be a bit too far from Haram for elderly/disabled and you’re gonna have to leave 1hr before every salaat and probably 1hr30m when it’s Jummah to get there on time and find space to pray - showers are a bit small and you always have to ask for extra toiletries. Keep in mind I’m 189cm though and I have been training for a few years so most people should be fine - breakfast options slightly limited in my opinion - WiFi is weak especially on the top floors. I was on the 16th floor and used my Saudi Sim data plan most of the time Pros: - nice distance from haram if youre young and fit like me. there’s a shortcut through Anjum hotel everyone takes instead of walking up the main road - close to Makkah city centre - not too far from clock tower and Jabar Al Omar - food is very healthy and tastes great, great fuel for a your days when constantly going to Haram back and forth and for Umrah/Hajj - couple 3rd party restaurant near - room service is always top tier
Stayed 7 nights in May 2024

6/10 Okay

Abla

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Close to the Kaabah which is nice. Washroom is really small.
Stayed 6 nights in May 2024

6/10 Okay

Sana

Liked: Staff & service
Disliked: Property conditions & facilities
If you are looking for a very basic experience then this is a good option for you. Food is extremely mediocre without a choice. It’s fairly walkable you can get the to haram in about 6-7 minutes if you are physically fit. There is an uphill. Beds are comfortable but the drainage in the shower is weirdly set up. Sometimes toiletries are missing such as toilet paper and body lotion. Not bad though, the staff is extremely nice and helpful. If you are looking for a very basic place to stay at then this is okay.
Stayed 6 nights in May 2024

6/10 Okay

waqas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The AC takes long time to cool the rooms
Stayed 2 nights in May 2024

10/10 Excellent

Adil Ajaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one to visit
Stayed 6 nights in May 2024

10/10 Excellent

Muhammad, Burlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at this hotel and was thoroughly impressed with the exceptional customer service and cleanliness. The staff were friendly and accommodating, allowing me a 2-hour delayed check-out without any hassle. They even called periodically to ensure I had everything I needed and to check if there were any issues of concern. This hotel is bit challenge for wheelchair operator, as the route was not entirely wheelchair-friendly. Overall, I highly recommend this hotel for its outstanding customer service, cleanliness, and comfortable accommodations. Well done, team!
Stayed 2 nights in May 2024

8/10 Good

Mohammed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good location - 10 min walk to the Haram.
Stayed 6 nights in May 2024

6/10 Okay

Junaid

Travelled with family
Liked: Cleanliness
First of all the hotel is at steep up hill going to haram which makes it difficult for anyone to climb or walk all the time. The rooms carpet were dirty. Washrooms were very small.
Stayed 3 nights in May 2024

10/10 Excellent

Wisnu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect
Stayed 2 nights in May 2024
Response from Al Ebaa Hotel on 15 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

8/10 Good

MRafiqul

Liked: Amenities
Nice to have close to the Haram
Stayed 6 nights in May 2024
Response from Al Ebaa Hotel on 15 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Ahmad

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
We had a pleasant stay at Al-Eba. The location was perfect; just a short walk to Masjid Al-Haram. There is small portion on the walk to the masjid with incline (about 3 minutes) but manageable. Especially if young and fit, the walk is great. Would be hard for anyone with a wheelchair or really small children but otherwise the walk to the masjid is doable. The staff are really friendly and cooperative. They let us keep our luggage at the hotel lobby even after we had checked out. The bathrooms are kind of run down; it would be nice if they renovated the bathrooms. The rooms are a perfect size with plenty of walking space even with big luggages in the room and very tidy. The only down sound with the room was the noise from outside. The doors aren’t sound proof so you can hear everyone outside in the halls and the room next to you. If they fix the bathrooms and bit and do something to soundproof the rooms; this hotel is perfect. The 2 shops in the lobby have reasonable priced gifts and perfumes. If you’d like to shop don’t hesitate to stop by their little booths; you won’t be disappointed.
Stayed 6 nights in Apr 2024
Response from Al Ebaa Hotel on 15 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

bilal

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy hotel. Convinent distance from haram. Excellent customer service. Only downside is the area around the hotel is slightly run down
Stayed 4 nights in May 2024
Response from Al Ebaa Hotel on 15 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

ABDULLAH

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. 10 mins walk to Haram if you use Anjum hotel
Stayed 3 nights in May 2024
Response from Al Ebaa Hotel on 15 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

8/10 Good

Mujilah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Al Ebaa Hotel on 15 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

6/10 Okay

Mohamed

Travelled with family
Liked: Staff & service
Average close to Haram
Stayed 3 nights in Apr 2024
Response from Riyadh on 2 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Hussein

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Rooms were clean and well maintained. Staff service was excellent. Location: Hotel is 10 minutes from Haram and has shops and restaurants nearby. There is also another local masjid a few minutes walk away
Stayed 5 nights in Apr 2024
Response from Riyadh on 2 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Syed

Stayed 4 nights in Apr 2024

8/10 Good

Hafiz

Stayed 1 night in Apr 2024
Response from Riyadh on 2 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Abdil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Haram through Anjum elevator.
Stayed 6 nights in Apr 2024
Response from Riyadh on 2 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

8/10 Good

Junaid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel to stay and around 10 min walk from Makkah.
Stayed 4 nights in Apr 2024
Response from Riyadh on 2 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

mahmudul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to mekkah
Stayed 3 nights in Apr 2024
Response from Al Ebaa Hotel on 2 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

6/10 Okay

Muhammad Fahmi

Stayed 3 nights in Mar 2024
Response from Riyadh on 2 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Khalil Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, staff were very friendly and helpful. 3 minutes walk to the masjid al haram
Stayed 4 nights in Apr 2024
Response from Riyadh on 22 Apr 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

8/10 Good

Md

Liked: Property conditions & facilities
It’s near the Haram.
Stayed 6 nights in Apr 2024
Response from Riyadh on 22 Apr 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Barat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service. Lovely people and very close to the Masjid Al Haram.
Stayed 4 nights in Apr 2024
Response from Riyadh on 22 Apr 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Bader

Stayed 4 nights in Apr 2024
Response from Al Ebaa Hotel on 15 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

6/10 Okay

Mohamed

Stayed 4 nights in Apr 2024
Response from Riyadh on 5 May 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, we look forward to seeing you again.

10/10 Excellent

Adnan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, staff are quite attentive so if you ask they will provide, bit of an uphill walk to the Haram but still less than a 10min walk
Stayed 4 nights in Mar 2024
Response from Riyadh on 4 Apr 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Haneen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peace be upon you, I have the limits of a triple room and all of them are withdrawn from me!
Stayed 2 nights in Mar 2024
Response from Riyadh on 31 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

8/10 Good

Salem

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It is near the kaba but you walk 16 minute and it is not nosey but it have not mall in the area and the price very good to stay in it.
Stayed 2 nights in Mar 2024
Response from Riyadh on 30 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Jemil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Riyadh on 30 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

6/10 Okay

Mirza

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Good Value being very close to Haram. We moved in from from a $450/night hotel for two persons (without Sohr or Sehri) and saved $300 with one additional person joining us (3 pax with sohr). Obviously there was quite a difference in quality but in the end it didn’t matter much as we spent most time in haram and hardly used any hotel amenities. Just came to hotel to sleep and shower
Stayed 1 night in Mar 2024
Response from Riyadh on 28 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

8/10 Good

Eyshah

Stayed 4 nights in Mar 2024
Response from Riyadh on 28 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Hickmatullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was nice and beautiful place, but only the reception people was a little bit rude.
Stayed 7 nights in Mar 2024
Response from Riyadh on 20 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

8/10 Good

nader, sarnia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to the Haram
Stayed 4 nights in Mar 2024
Response from Riyadh on 20 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Farhat

Liked: Cleanliness, staff & service, property conditions & facilities
Good and reasonable option
Stayed 5 nights in Mar 2024
Response from Riyadh on 20 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

MOHAMMAD FATHI BIN

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to HARAM through Anjum Hotel. 👍👍
Stayed 4 nights in Mar 2024
Response from Riyadh on 20 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Alisher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located ,10 min walk away from Haram. Don’t forget to include breakfast and dinner. Both served as a buffet and food is delicious
Stayed 5 nights in Feb 2024
Response from Riyadh on 20 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 1 night in Feb 2024
Response from Al Ebaa Hotel on 4 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Hamza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property over all, not the greatest in terms of restaurants but apart from that it is an excellent hotel
Stayed 2 nights in Mar 2024
Response from Al Ebaa Hotel on 4 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

8/10 Good

Mehmet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very strong breakfast
Stayed 4 nights in Feb 2024
Response from Al Ebaa Hotel on 2 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Zifran Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel I’ve ever stayed in Makkah. Receptionist, concierge attendant and room cleaner was very friendly and always had smile on their face. The only down side I would say is when I went for the breakfast which Is was included on my stay the man who was in charge in the food court asked my room number to check whether breakfast was included or not he only asked me while there was like 50 ppl. It was odd, may be my family was the only brown ethnicity I’m not sure. other than everything was fine
Stayed 3 nights in Feb 2024
Response from Al Ebaa Hotel on 1 Mar 2024
Thank you for your feedback, we are working to improve our service to match all our guests. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Cheikh Mohamed elhafdh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Feb 2024
Response from Al Ebaa Hotel on 1 Mar 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Ehab, Briarcliff Manor

Liked: Cleanliness, staff & service, property conditions & facilities
Staff freindly 7 min walk from haram, decent breakfast and clean rooms. We called for flops as we had none and they brought up to the room conveniently in minutes. Highly recommend a great service for a competitive price
Stayed 2 nights in Feb 2024
Response from Al Ebaa Hotel on 29 Feb 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Enas

Stayed 1 night in Feb 2024
Response from Al Ebaa Hotel on 29 Feb 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

8/10 Good

Abdo

Liked: Cleanliness, staff & service, property conditions & facilities
فندق جيد
الفندق نظيف والمرافق جيده الغرفه كانت واسعه فقط الحمام مكان الغسل ضيق الموقع قريب نسبياً من الحرم مسافة 10 الى 15 دقيقه مشى الفندق يقع على ماكان مرتفع لا انصح به للذين يعانون من صعوبه فى المشى او كبار السن
Stayed 12 nights in Feb 2024
Response from Al Ebaa Hotel on 29 Feb 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

8/10 Good

Khaled

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Al Ebaa Hotel on 29 Feb 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Ayman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Haram masjid.
Stayed 2 nights in Feb 2024
Response from Al Ebaa Hotel on 21 Feb 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Djelika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Al Ebaa Hotel on 22 Feb 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.

10/10 Excellent

Sanaan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Al Ebaa Hotel on 21 Feb 2024
Thank you for your feedback, we are happy that our service matches your expectations. Thank you for choosing Al Ebaa Hotel, We look forward to seeing you again.