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"Very convenient location next to the Greenbelt and related shopping areas in the center of Makati. The service is outstanding, especially in the executive lounge and the lobby restaurants. There is an effort to know your needs and accommodate them. The rooms and furniture are a bit dated, but clean and comfortable. Very nice to have the in-room kitchenette for personal use. I would say the only "below average" areas were the pool and workout center which could use a facelift. "

"The staff are amazing, attentive and very helpful. "

"Great!"

"The staff were excellent, the amenities great although it’s an older facility, the ambiance is wonderful "

"Rooms are really good and excellent location! Excellent service and employees are very warm and nice. I always stay here every time I’m in Manila."

"Staff was very accommodating "

"This was my second, outstanding stay at the Grand. I stayed for 10 nights this trip. I was treated like royalty. Ivy at Reception gave me an upgraded room and floor — resulting in a panoramic 29th floor view. Dannah was my housekeeper and was very attentive, conscientious, and accommodating. Darius the doorman was unfailingly welcoming. I have received the best hospitality here! TEN stars! I’ll be returning again in a couple weeks and can’t wait."

"Truly 5 star hotel. Very nice!!"

"Very kind and respectful staff "

"Very friendly staff and nice accommodations."