Kids enjoyed the pool. The view is amazing. The weather was nice and cool daily. No AC in rooms, but fans worked very well. We were so tired from safaris that the kids didn't miss we didn't have a TV. Food was delicious, my picky eater ate something every day.
Arthur
เข้าพัก 2 คืน, ธันวาคม 2025
ตรวจสอบแล้ว
10/10 ดีเลิศ
Yasmina
1 มิ.ย. 2025
Wonderful service! I'll come back next time i visit the Mara.
Heard of elephants, hippos can be seen from the pool area. Amazing views.
James
เข้าพัก 2 คืน, มกราคม 2024
ตรวจสอบแล้ว
10/10 ดีเลิศ
Albert
24 มิ.ย. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Outstanding lodge with the friendliest & most helpful staff. Room was comfortable and view from balcony is beautiful. Our 3rd year staying here & will always stay here if possible. Food is great, dining room folks are top notch. They pack an excellent breakfast/lunch for days you don’t want to dine in. An overall wonderful experience.
We had an excellent stay at Mara Serena Lodge in Masai Mara game reserve.
Thoroughly enjoyed ourselves, from the staff to the game drives all were excellent
Thank you to all the teams .
Tha
The location and the view you have from the hotel is as promised from their pictures.
The only establishment within the park. Top service from all the staff. They give you the feeling of belonging and being a family . Special thanks to Duncan, Denis, Grace , Daniel and if you go there make sure you book a spa session with Judy ! Looking forward to go again with my wife !
Safari experiences with their drivers was also top ! Vivian and John were more persistent than us to make sure we will see what we wanted to see
Inoubliable.
Vue sur la reserve, safaris jours et nuits avec possibilité de voir pratiquement tout ce qu' on peut imaginer voir ici, surtout si on vient en période de migration entre la Tanzanie et le Kenya de juillet a octobre.
Notez juste qu il faut partir de l' aeroport Wilson des vols internes de Nairobi; que vous changerez d avion car ceux de Nairobi ne sont pas adaptés aux pistes en terre; que si vous voyagez seul, il y a de fortes chances que la compagnie vous fasse payer 2 places sans quoi ils n assureront pas le vol.
Number one the pictures online do not do this place justice!!! it's simply an amazing place... from the views and rooms to the staff the food did I say views... from every place you sit, stand walk around the views are simply awesome!! This was my first time to the Mara however in talking to other guests some had told me that they have been to the Mara 8 times and this place was simply the best ever.. so for me I know know no better however I can't wait to get back to this place... I only stayed 2 days I really needed to stay 4.. and I will next time for sure!
We enjoyed our stay here and we would come back. First, a big thanks to Chef Kennedy for preparing meals for my wife Kathryn, who cannot eat gluten, dairy products, oil and red meat. Second, a big shoutout to William W who took care of us on safari! William is great and if we came back we’d request him to take us on safari again. We loved the location of the lodge. The game drives were great and the staff was so friendly. The Masaai warrior (I think his name was Julian) who greeted us was so nice. We enjoyed the view from the lodge and our room. Everyone was friendly and we hope to be back! Bring cash because there is no ATM at the lodge. We wish we brought cash so we could top William and the staff and purchase art during our trip to the village. Thank you all for making our stay pleasant! And thank you William for everything, including hanging out with us as we waited for the airplane. -Nick and Kathryn
The location is absolutely unique and amazing, settled on a hill with panoramic views of the Maasai Mara plains, from each room. I was able to observe Elephant herds, Giraffes, Buffaloes, Warthogs from my room.
What impressed me the most, was the frendliness and professionalism of the staff. They made me feel very welcome every minute of the stay.
I approached the desk with a few requests (e.g. to change my room) and all of them were solved without hesitation to my full satisfaction.
We recently stayed for 11 nights at Mara Serena Lodge. My husband and I were self driving and did not have the benefit of a guide to help with things. Duncan, the manager, went above and beyond to assist with anything we needed. He worked tirelessly to help with internet issues, patiently answered all our questions, and was genuinely interested in making sure our stay was as pleasant and enjoyable as possible. The lodge was very clean and all staff wore masks, which we appreciated. Dining area was spotless and food was very good. Thanks to Bernard and Eric, our dining attendants, Michael, for his music and good humor, and every person there for their warmth and friendliness. We will definitely stay here again and highly recommend Mara Serena.
We had a great time at the hotel. The rooms are very well maintained, the staff was extremely attentive and our game drives were GREAT! We couldn’t have asked for a better stay. Special thanks to Vivian and Benjamin to their amazing service!
Stayed in August after re-opening with covid. Masks must be worn at all times, food served to you from buffet, temperature checks when entering and hand washing facilities.
Unfortunately some light fingered person(s) decided to ransack our car, they only took sweets but not pleasant to have your bags and clothes turned inside out.
Best view in the world! Enjoy the vista, elephants, and giraffes from the pool or your hotel window. Staff couldn’t be more kind and accommodating. Safari wildlife is maybe best in the world. I’ve been twice now and both times managed to see the “big 5” plus many elephants, giraffes, and warthogs etc.
I also recommend the village tour! Our guide John really showed us a good time while educating us about his family and culture.
Food (considering the distance from a grocery store etc) is excellent! Plenty of fruits and vegetables- plus delicious carnivore options too.
Love this place and can’t wait to visit again with my parents.
The lodge is in a desperate need of renovation.Filthy, paint chipped, hardware loose, appliances ancient, mosquito nets with holes. Our mattress had blood stains and no mattress pads. We got one pillow without pillow case. We wanted to check out immediately but there is nowhere to go at a short notice . For the price they charge they should be ashamed for the “luxury lodging” they provide.
Food was terrible, could not cut any meats even with a stake knives. Salads limited to tomato and cucumber. We had to settle for rice.
They nickele and dime you every step of the way: water, tea, coffee is an additional cost ( and this is a full board) Staff is overworked and probably greatly underpaid, everyone was waiting for a handout and this is with a service charge already included in the stay.
Hotel caters to huge tour groups who descend upon it and make stay noisy and stressful