2/10 แย่มาก
Ramey
1 ม.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Our experience was terrible from the moment we checked in. We were placed in a room that we did not pay for. We had booked and paid nearly twice as much for a very nice one-bedroom suite, yet were silently put into a basic, much lesser room without any explanation.
After checking in, we went back to the front desk because we suspected something was wrong. Only then were we told that the room we originally booked was “having issues” and was no longer available. This was never mentioned prior to check-in, and no attempt was made to notify us in advance or offer options. We were simply told we had to take the lesser room.
What made this experience especially frustrating and dishonest was that there was no discussion at all about pricing, refunds, or compensation, despite the room we were given being less than half the price of what we paid for. That lack of transparency and accountability felt very deceiving.
This was our first stay here, and it will absolutely be our last. Basic customer service starts with honesty and communication, and this experience showed neither. They made it very clear from the beginning that customer experience and repeat business are not a priority.
Ramey
เข้าพัก 1 คืน, ธันวาคม 2025
