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Rating 10 - Excellent. 1271 out of 1834 reviews" "
10 - Excellent
1,271
Rating 8 - Good. 330 out of 1834 reviews" "
8 - Good
330
Rating 6 - Okay. 108 out of 1834 reviews" "
6 - Okay
108
Rating 4 - Poor. 60 out of 1834 reviews" "
4 - Poor
60
Rating 2 - Terrible. 65 out of 1834 reviews" "
2 - Terrible
65
9.2/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
JeriLane
Travelled with family, Travelled with family and small children
All the staff members are friendly and terrific! The hotel is conveniently located. The rooms are nice and clean. Will definitely return. Ramon in transportation is so kind and helpful. Front desk is also extremely attentive. Thank you.
Tanwi
Stayed 3 nights in May 2024
Response from Robbie Nasser, General Manager on 17 May 2024
We greatly appreciate your acknowledgment of our associates and their dedicated efforts in serving our guests. It brings us immense pleasure to have exceeded your expectations. We eagerly await the opportunity to welcome you back again in the near future. Thank you!
All was good. Hotel was clean, quiet, with friendly personnel in every capacity. We will certainly return the next time we are in Los Angeles
Robert
Stayed 3 nights in Apr 2024
Response from Robbie Nasser, General Manager on 17 May 2024
Thank you for sharing your feedback! We look forward to welcoming you back in the near future.
10/10 Excellent
Chris
Travelled with partner
4 May 2024
Close walk to the Pershing metro station. Uphill walk coming back. Several homeless people in the area of the metro.
Chris
Stayed 3 nights in May 2024
Response from Robbie Nasser, General Manager on 17 May 2024
Glad to hear you enjoyed the sites surrounding the hotel. If you are within a 3-mile radius of our property, we do offer a complimentary courtesy car service that can pick you up.
8/10 Good
Carolyn
4 May 2024
Great location for concert hall and other DTLA attractions. Efficient and friendly staff.
What a great hotel!! Our short stay was just incredible. Frankly, I can’t remember customer service as good as at this place. The staff starting from reception to breakfast restaurant to valet was simply amazing. They offer to drive you anywhere within 3 miles from hotel and bring young back in a nice car.
When we arrived my wife was feeling quite unwell with either food poisoning or stomach virus, so check in staff offered extra water and other drinks. They subsequently brought microwave in to the room so we can warm some food.
Amy at the restaurant was also very nice.
Huge thank you to all who made our challenging 2 night stay a great experience. It will be definitely our hotel of choice in future trips to LA.
Michael & Irene from Chicago
Michael
Stayed 2 nights in Apr 2024
Response from Robbie Nasser, General Manager on 17 May 2024
We genuinely appreciate the glowing compliments you shared with us! We are thrilled that we were able to create a memorable experience for you during your stay. We also hope that your wife is feeling better. We eagerly await the opportunity to welcome you back, and we sincerely hope that your next visit will be free of any challenges. Thank you once again!
We had not stayed in DT LA before. VERY pleased with the location and facilities. Staff was great.
We highly recommend this OMNI.
Patrick
Stayed 2 nights in Apr 2024
Response from Robbie Nasser, General Manager on 17 May 2024
We are thrilled to have been your first host during your visit to Downtown LA. Knowing that our staff exceeded your expectations brings us great joy. We eagerly look forward to the opportunity to serve you again in the near future. Thank you!
Response from Robbie Nasser, General Manager on 17 May 2024
We apologize for the disappointment reflected in your 2-star rating. Providing excellent service to our guests is our utmost priority, and we value your feedback. We would greatly appreciate any specific feedback you can provide us with, as it will enable us to identify areas for improvement and work towards enhancing your experience. Thank you for taking the time to share your thoughts with us.
Sabrina & Tim were the best employees ever. Made sure every commodification was met and went and above and beyond for my stay! I would recommend them to be promoted to vacation planners because they did the BEST!
Stacy
Stayed 1 night in Apr 2024
Response from Robbie Nasser, General Manager on 29 Apr 2024
Thank you so much for your recognition of all the efforts by Sabrina and Tim! We have ways of recognizing our associates when their performance is mentioned, and I will make sure that this happens with them. It was a pleasure, and we would sincerely hope to have the opportunity to do serve you again in the very near future.
The service desk clerk was so nice and very helpful
Dawn
Stayed 2 nights in Feb 2024
8/10 Good
Paul
Travelled with family
19 Apr 2024
This hotel is fine for a stay in LA. I would stay there again. There was not enough light in the room. The valet did not answer the phone when I called to bring our car around. We couldn’t find the glasses as they were hidden under the TV.
Paul
Stayed 1 night in Apr 2024
Response from Robbie Nasser, General Manager on 29 Apr 2024
We love to hear that you enjoyed your stay with us, and will return again in the future. Your feedback is greatly appreciated, and we will be sure to share it with our team so we can address them for a more pleasant experience for you next time.
Their computer system was down and also the rooms weren’t updated for the price I was paying and very outdated
Robert
Stayed 2 nights in Mar 2024
Response from Robbie Nasser, General Manager on 18 Apr 2024
Thank you for sharing your concerns about your recent stay with us. We deeply regret and our truly sorry for the inconveniences and frustrations you experienced due to the technical issues with our system. We appreciate your understanding and graciousness in sharing your experience with us. We hope to have the opportunity to serve you again for a much smoother and enjoyable stay in the future
From the moment you arrive, you are treated with courtesy and care. Love the quiet, old school, East Coast feel of the place — right in the middle of DTLA (downtown LA). Across the street from the Broad, the Disney Concert Hall, and the Music Center and right next to the Museum of Contemporary Art — fabulous location!
Matthews
Stayed 1 night in Apr 2024
Response from Robbie Nasser, General Manager on 18 Apr 2024
Sounds like you had a memorable stay, and we are so pleased to hear that! If you travels ever bring you through Los Angeles, we hope you will remember us. Thank you again for such great compliments!
I truly can say that our experience with Omni Hotel from the greeting at the door by the Bellmen.
The associates at the front desk were great wonderful personalities Sabrina Sicre one of the first associates that I had contact with by phone was outstanding her guidance helped me so much so patient and very kind. When I actually got to meet her
I knew it was her just by the way she treated me,then
there was Tim Prater he told us of some great places to eat and visit during our stay.
When calling for things we needed Prime Hendrix took care of any request without hesitation these workers are an asset to the Hotel.
Thank you so much all of you.
The grounds are beautiful the terrace soo nice we spent time out there with the fire pit on.
I would recommend anyone to stay there
The shuttle service excellent our driver Robin oh he knows downtown dropped us off and picked us up several times it’s the best we loved not driving.
Keep up the excellent work!!!
Annie
Stayed 2 nights in Apr 2024
Response from Robbie Nasser, General Manager on 29 Apr 2024
Thank you so much for your recognition of our associates! We have ways to recognize and appreciate them for all their efforts in ensuring our guests are taken care of, and have a memorable experience. We look forward to welcoming you back soon.
The staff is extremely helpful and I would especially like to commend Tom for coordinating an early check in with me
Barry Carmine
Stayed 1 night in Apr 2024
Response from Robbie Nasser, General Manager on 29 Apr 2024
Thank you for taking the time to recognize Tom and his commitment to providing our guests with a memorable stay! We look forward to the opportunity to serve you again in the near future.
Nice property, friendly staff. Area around the hotel had a fun dining area, but at night it did feel a bit unsafe.
Also quite a bit of condensation happened on the inside of the window. Enough to drip onto carpet and make it very wet.
Pedestrian paths and walking distance to many eating establishments and tourist venues
Albert
Stayed 2 nights in Apr 2024
6/10 Okay
Emmanuel
4 Apr 2024
Nothing worked
Emmanuel
Stayed 1 night in Apr 2024
Response from Robbie Nasser, General Manager on 23 Apr 2024
We are so sorry to see your 3 star rating. As we continue to strive to exceed the expectations of our guests, any further details regarding your stay would be most appreciated and helpful. Thank you!
Property is beautifully maintained and thw entire staff provides stellar service. This property is perfectly located amd easy to navigate getting around.