3 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews of Los Angeles Marriott Burbank Airport

4 out of 5
Los Angeles Marriott Burbank Airport
2500 N Hollywood Way, Burbank, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 589 out of 1070 reviews" "
Rating 8 - Good. 217 out of 1070 reviews" "
Rating 6 - Okay. 126 out of 1070 reviews" "
Rating 4 - Poor. 71 out of 1070 reviews" "
Rating 2 - Terrible. 67 out of 1070 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kristin

Liked: Amenities
Great location and bar
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 23 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Victoria Villareal, Guest Experience Manager on 23 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 Okay

Sarah Jane, Moreno Valley

Disliked: Property conditions & facilities
It’s updated . Need to remodel.
Stayed 1 night in May 2024
Response from Victoria Villareal, Guest Experience Manager on 22 May 2024
Thank you for taking the time to share your thoughts about your recent stay with us. I'm glad to hear that you noticed some updates in our property.We understand that certain areas may still need attention and improvement. Your feedback regarding the need for further remodeling is valuable to us, and we will use it as we plan future upgrades to ensure a more comfortable and enjoyable experience for our guests.We appreciate your input and hope to welcome you back soon, offering an enhanced experience.

6/10 Okay

Zhao

Stayed 1 night in May 2024
Response from Victoria Villareal, Guest Experience Manager on 22 May 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

10/10 Excellent

Diane

Travelled with group
Beautifully maintained hotel. It was super close to the Burbank airport and they had a shuttle.
Stayed 1 night in May 2024
Response from Victoria Villareal, Guest Experience Manager on 18 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Mylene

Liked: Cleanliness, staff & service, property conditions & facilities
Reliable, friendly staff
Stayed 1 night in May 2024
Response from Victoria Villareal, Guest Experience Manager on 18 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 Okay

LINDSAY

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It’s clean & convenient Which makes it busy
Stayed 2 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 15 May 2024
Thank you for your kind words! We're delighted to hear that you find our hotel clean and convenient. As a popular destination, our hotel indeed experiences high occupancy, but rest assured, our dedicated team is always here to ensure your stay is comfortable and enjoyable.Should you need any assistance during your time with us, please feel free to reach out. We're here to make your stay exceptional.

10/10 Excellent

Rita, Overland Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean easy access frendly staff
Stayed 1 night in May 2024
Response from Victoria Villareal, Guest Experience Manager on 15 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

SARA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy , walking access from Burbank Airport
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 15 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

Scott

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Victoria Villareal, Guest Experience Manager on 15 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities
A
Stayed 3 nights in May 2024
Response from Victoria Villareal, Guest Experience Manager on 15 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Victoria Villareal, Guest Experience Manager on 15 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

John

Stayed 3 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 10 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was great except for the toilet flush making so much noise
Stayed 3 nights in May 2024
Response from Victoria Villareal, Guest Experience Manager on 10 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.We do apologize for the inconvenience with the toilet in your room and have had engineering fix it so that we can ensure that was an isolated incident.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Alma

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Enjoyed our stay!
Stayed 2 nights in May 2024
Response from Victoria Villareal, Guest Experience Manager on 6 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Desire

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in Feb 2024
Response from Victoria Villareal, Guest Experience Manager on 6 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

2/10 Terrible

Leyan

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad
Stayed 1 night in May 2024
Response from Victoria Villareal, Guest Experience Manager on 10 May 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

2/10 Terrible

Leyan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was terrible. There was bugs in the rooms and the service was terrible.
Stayed 3 nights in May 2024
Response from Victoria Villareal, Guest Experience Manager on 6 May 2024
Good morning Valued Guest, Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience and I sincerely apologize this was not the experience you had while staying with us.It is alarming to hear this report of bugs in your room, please know this is not the norm and we have started a thorough inspection of this room and the surrounding 2 rooms to ensure this was an isolated incident. Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty. Please feel free to reach out to me directly if there is anything I can assist with.

6/10 Okay

Constance

Travelled with partner
Liked: Amenities
Excellent location next to the Burbank Airport. Large room with comfortable bed. However, I woke up with a bug crawling on my leg. That kept me awake!
Stayed 1 night in May 2024
Response from Victoria Villareal, Guest Experience Manager on 15 May 2024
I'm sincerely sorry to hear about your unsettling experience during your stay with us.Please know that we take reports of this nature very seriously, and we immediately alerted our housekeeping and maintenance teams to thoroughly inspect and address the situation to prevent any recurrence. Once again, I apologize for the inconvenience and discomfort this incident may have caused you. If there's anything further we can do to assist you or if you have any concerns, please don't hesitate to reach out to us directly.

2/10 Terrible

Jose

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Victoria Villareal, Guest Experience Manager on 6 May 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Victoria Villareal, Guest Experience Manager on 6 May 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

4/10 Poor

Karla

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 6 May 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

10/10 Excellent

Maggie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 28 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Aurelie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d recommend
Stayed 2 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 28 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

Philip, Delta

Business traveller
Liked: Cleanliness, staff & service
Convenient for the airport but the rooms are a little tired. The a/c in my room was extremely noisy too.
Stayed 1 night in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 25 Apr 2024
Good afternoon Mr. Phillip,We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are glad you found it convenient and appreciate your feedback on the noise in the room so we may remedy the error.Should your travels bring you back to the Burbank area, we would be honored to welcome you again and provide you with the excellent service and experience you deserve.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

DeShaun

Stayed 3 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 25 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and outdoor pool areas were very relaxing. Everything was nice
Stayed 3 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 25 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 Okay

Clifton

Business traveller
Disliked: Amenities
First, upon arriving the first thing I noticed was the entry canopy in disrepair. Curb appeal was not up to par as expected which indicates poor management. Second finishes on way to room and in room showed signs proper maintenance had not been performed. A review by an independent auditor to assess maintenance issues identified would be my recommendation.
Stayed 1 night in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 15 May 2024
I appreciate you bringing these concerns to our attention and sincerely apologize for any disappointment caused by the condition of our property during your stay. Your feedback is invaluable as we continuously strive to enhance our guests' experience and maintain the highest standards of quality and service.Please rest assured that I have forwarded your detailed feedback to our management team for immediate review and action. We take your comments seriously and will work diligently to address the issues you've raised, including conducting a thorough assessment by an independent auditor to ensure that all maintenance issues are promptly identified and resolved.Thank you for your understanding and patience. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.

4/10 Poor

Tanya Denise

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 4 nights business trip. Toilet was broken and not repaired until the 4th night, even tho I called daily. I was declined any compensation from Marriott and Expedia. Our parking pass expired the second day and we were unable to leave for our first meeting. Female staff was EXTREMELY RUDE. Never ever dealing with Expedia. Contacting both companies’ corporate offices soon
Stayed 4 nights in Apr 2024

10/10 Excellent

RENATA

Stayed 4 nights in Jan 2024
Response from Victoria Villareal, Guest Experience Manager on 10 May 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

2/10 Terrible

Becky

Stayed 4 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 10 May 2024
Our team works very hard to provide a welcoming, clean, and fun guest experience and I sincerely apologize this was not the experience you had while staying with us.We are fully committed to making improvements to ensure that no guest encounters a less than satisfactory stay like yours. To help us better understand your specific concerns and address them effectively, could you please provide more detailed feedback about your recent experience?Again, I want to apologize that this was the experience you had with our property. I hope that if your travel ever returns you to the Burbank area you will give us another opportunity to earn your loyalty.

10/10 Excellent

Kimberlie, Fairfield

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was an excellent choice for our 24-hour trip to LA for the Jimmy Buffett Tribute Concert at The Hollywood Bowl. Having flown into the Burbank Airport many times, we knew the Marriott shuttle was a requirement. Bonvoy membership got us access to the club lounge which was great for a quick, early breakfast. No snack options were there in the afternoon but we made two stops at EDB Grill where Sal served us great margaritas and small plates. Kai made check in a breeze! Only complaints were the room had a flashing light on smoke detector or something that was annoying and there was only one USB port in an alarm clock on one nightstand.
Stayed 1 night in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 15 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

Lei

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 9 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Dolkar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the two pools and the ping pong table. Room was very clean.
Stayed 3 nights in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 5 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.We are so pleased you were able to enjoy both pools and the ping pong table as well!Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 5 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

Lal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 5 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 Okay

Ashish

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Two restaurants and two different experiences. The EDB restaurant was amazing. The server was great! The Grill restaurant was okay. The internet was non functional. I had to make several requests to workaround it by calling their outsourced service provider. All in all, I find my experience okay experience.
Stayed 2 nights in Apr 2024
Response from Victoria Villareal, Guest Experience Manager on 9 Apr 2024
Good morning Mr. Ashish,I'm delighted to hear that your visit to EDB restaurant was amazing, and that you found the service to be great. Providing exceptional service is our top priority, and it's rewarding to know that our efforts have made a positive impact on your dining experience.However, I regret to learn that your experience at Daily Grill was not up to our usual standards. I sincerely apologize for the inconvenience caused by the non-functional internet and the subsequent challenges in resolving the issue.Thank you for bringing this matter to our attention. We genuinely appreciate your patronage and hope to have the opportunity to welcome you back for a truly exceptional experience.Warm regards,Victoria VillarealLos Angeles Burbank Airport Marriott Hotel

10/10 Excellent

kira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 5 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and our stay was quiet even though located next to the airport.
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 2 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and totally accessible to all we were wanting to do while in town. Excellent Staff!!!
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 1 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
They let me check in very early, I really appreciated it. You can walk to the airport in about 5-10 minutes so the location is great.
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 2 Apr 2024
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff
Stayed 3 nights in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 30 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

6/10 Okay

Aaliyah

Business traveller
Liked: Staff & service
Disliked: Cleanliness
My room was not deep cleaned at all. The walls were disgusting, the room smelled odd, and it just did not provide the normal Marriott experience. If i had a choice, I would never stay here again. The staff was excellent though!
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 30 Mar 2024
Thank you for providing your feedback regarding your recent stay. We're glad to hear that your comment about the excellence of our staff, however, we are genuinely sorry to learn that the cleanliness of our facilities did not meet the high standards we strive to uphold.Please be assured that we take your comments seriously, and we will address this matter with our housekeeping team to ensure improvements are made.We appreciate your valuable feedback and hope to have the opportunity to better serve you in the future.Warm regards,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Mar 2024
Response from Victoria Villareal Guest Experience Manager on 30 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

Melissa

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice and clean. Staff was great.
Stayed 3 nights in Mar 2024
Response from Victoria Villareal Guest Experience Manager on 30 Mar 2024
Good morning Mrs. Melissa, We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Warm regards,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Victoria Villareal Guest Experience Manager on 30 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Alinza

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 1 night in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 26 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good services
Stayed 2 nights in Mar 2024
Response from Victoria Villareal, Guest Experience Manager on 26 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

8/10 Good

marisella

Liked: Cleanliness, staff & service, property conditions & facilities
Nice front desk agent
Stayed 1 night in Mar 2024
Response from Victoria Villareal Guest Experience Manager on 30 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us. I will make sure to share your comment with our Front desk team. I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff.
Stayed 2 nights in Mar 2024
Response from Victoria Villareal Guest Experience Manager on 30 Mar 2024
Thank you for taking the time to share the feedback you have. Our team works very hard to provide a welcoming, clean, and most importantly relaxing guest experience, so we are so pleased to hear this was the experience you had while staying with us.I hope that if your travel ever returns you to the Burbank area you will give us the opportunity to host you again. Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport