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"I don't understand charging for a room that is ready and you're just 1 hr ahead of checkin time. The room was the worst I've ever been in, the size of a closet plus there wasn't a plug in to utilize the blowdryer and the sink was backing up. You could barely get around the bed and I don't understand the shower door design, sprays water all over the counter, no matter how you pointed the water. We did get moved the next day to a larger room."