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"The St Giles has undergone a drastic transformation under new ownership, and unfortunately, it’s all at the guest's expense. The once-standard amenities are gone: no in-room tea or coffee, and even basic towels are no longer a guarantee. To top it off, they are now charging a staggering £10 per item for luggage storage. With a pushed-back 3 PM check-in and stripped-back facilities, it feels like every basic service has been 'unbundled' just to price-gouge. Truly a shame to see such a central...

"The receptionist name "Aylin" very very kind and helpful. She is a first impression for the first day of my UK trips. The room is very clean , good bathtub , big ben view in my room so good (Room type : Suite with bigben view). If you need anyhelp or anything i phone called and all of the staff help a lot. I recommend you to stay here. Hope to meet them again!"

"The staff were lovely, great service from everyone. The breakfasts were good, standard breakfast items but cooked/made well. Overall the room size was good, room to move and store suitcases (we had a triple room, 3 adults staying) and there were enough plugs by the beds for charging devices. The location was also fab, 15/20 min walk from Kings Cross and into Piccadilly/Leicester Square too, also, only a few minutes from the tube station at Russell Square. 3 things could have been better (and...

"Very convenient location by Paddington station. Room was comfortable and it was handy for the train station. Plenty of dining options nearby and the breakfast was good."

"All good"

"Very clean and comfortable"

"Great location. Very helpful staff. No kettle in the room. Other than that, excellent."

"Helpful staff, clean room, no hairdryer, great location, all-in-all a pleasant stay!"

"The only thing missing from the hotel is outdoor space. It would be lovely to sit outside the property having a coffee or snack."