"So called swimming pool was like a paddling pool
Room was very noisy small not even enough room for a chair and air con did not work, we had to pay another 400 dollars to attain a descent sized room"
"Stunning hotel, very clean. Staff friendly but not very helpful at check out. Check-in staff were excellent and provided a free upgrade as the room wasn’t ready in time. Card charges were poorly explained and no information was provided at check-out regarding refunding unused room credit. It definitely seemed as though staff were trying to get you checked out as fast as possible rather than explain things.
Would stay again despite this."
"They charge a resort fee that was never disclosed. What’s surprising is that there isn’t actually a resort on the property, just an old gym. They also charge guests to store their luggage on the day of departure, which is something I’ve never encountered before. On a positive note, the staff were friendly and helpful."
"Our room was very humid to the point where my comforter was damp to the touch.
The shower did not drain well and if you took a shower for longer than 5 min the bathroom flooded.
Overall not impressed with our room. However the rooftop, bar, restaurant, lobby, sitting areas were all great!"
"This hotel was perfect for what me and my friends wanted to do it was right in time square we didn’t have to take any uber or Lyft all the restaurants are right around the corner and when you walk out of the hotel its a pizza place right there the only thing I didn’t like was you couldn’t really charge your phone up cause the sockets wasn’t working properly so we had to go down stairs in the lobby of the hotel to charge our phones up but I will stay here again when im in New York location is perfect"