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Reviews of GH Palazzo Suite & Spa

5 out of 5
GH Palazzo Suite & Spa
Piazza G. E. Modigliani, Livorno, Provincia di Livorno

Reviews

8.6

Excellent

Rating 10 - Excellent. 72 out of 121 reviews" "
Rating 8 - Good. 25 out of 121 reviews" "
Rating 6 - Okay. 14 out of 121 reviews" "
Rating 4 - Poor. 6 out of 121 reviews" "
Rating 2 - Terrible. 4 out of 121 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff took excellent care of us. An example we had just got back to hotel and the restaurant had closed. But the bartender and the chef whipped up some delicious food even though they closed. They went above and beyond. Rooms are large and clean. Everyone was very friendly and helpful. We had beautiful views of ocean
Stayed 2 nights in Mar 2024
Response from Marco P. on 19 Apr 2024
Dear guest, thank you for your review. We hope to see you again in the future

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant and beautiful stay. The location is gorgeous and the hotel is stunning as well. The hotel service was continuously kind and helped anytime we asked. Wonderful stay!
Stayed 3 nights in Mar 2024
Response from Marco P. on 19 Apr 2024
Dear guest, thank you for your review. We hope to see you again in the future

10/10 Excellent

JONIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marco P. on 19 Apr 2024
Dear guest, thank you for your review. We hope to see you again in the future

10/10 Excellent

Susana

Liked: Amenities
Very friendly staff. Great dinning choice on the fifth floor.
Stayed 6 nights in Jan 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grandiose hotel built in 1888. The high ceilings, the columns and the frescos are a glimpse into its glorious past. The rooms are nicely decorated with view of the seaside, which is just across the street. The breakfast offers many choices and is served in a lovely room. Fabiana greeted us every morning with her beautiful smile. The staff are professional and helpful. Great experience!
Stayed 7 nights in Jan 2024

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Dec 2023

4/10 Poor

Jun

Travelled with partner
Liked: Cleanliness, amenities
Hotel gate was closed for car to drive in when we arrived at 6pm. We had to park outside on the street and walked into hotel to ask them open the gate for us. There was only one staff doing check-in, we waited very long. It took us more than 30 minutes from parking to get the room key. Room is very clean. Shower is leaking. Water was all over the bathroom floor after 10 minutes’ shower.
Stayed 1 night in Nov 2023

8/10 Good

Beatrice Giovanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

James kenneth

Stayed 1 night in Oct 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, amenity are updat to date, good loaction
Stayed 1 night in Oct 2023

10/10 Excellent

Susana

Stayed 4 nights in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel, easy parking as we had a rented car. A wonderful bar and restaurant up top.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel
Great hotel, excellent service, wonderful area, fantastic breakfasts and breathtaking views. Would highly recommend and would stay here again.
Stayed 3 nights in Sep 2023

8/10 Good

jon

Stayed 1 night in Oct 2023

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness
Lovely view so try get a sea-view room
Didn't feel 5* Especially not breakfast in which every small cup of coffee had to be individually requested. The restaurant prices were through the roof, appropriately enough given the restaurant is actually through the roof. Lovely views over the sea though.
Stayed 2 nights in Sep 2023

10/10 Excellent

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Easy to walk into town.
Stayed 2 nights in Oct 2023

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and spacious. The hotel grounds has fabulous views of the water, we enjoyed the scenery during breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Ulrike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great service.
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old building with style in a fantastic location
Stayed 1 night in Sep 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great.
Stayed 2 nights in Sep 2023

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Livorno
Beautiful stay fabulous hotel We will be back thank you
Stayed 2 nights in Sep 2023

10/10 Excellent

Tsvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very happy with our stay. We had room 520 which was very special. At our check out we told Cara that there’s a problem with the bathroom think. The lack of ventilation causes a very bad smell, but this was not comparable with the amazing views of the room. Fabiana was very helpful during dinner and breakfasts. Thanks to all our stay was very pleasant.
Stayed 2 nights in Sep 2023

6/10 Okay

Susan

Travelled with group
Convenient location to catch ferry. Proper decor is tired. Service friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Kurt

Stayed 1 night in Sep 2023

10/10 Excellent

philip

Stayed 1 night in Aug 2023

10/10 Excellent

Heath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience…staff was amazing and accommodating
Stayed 2 nights in Jul 2023

10/10 Excellent

Frank J.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service staff in the terrace restaurant was friendly and knowledgeable but the service and attentiveness was terrible. They dig not clear the table when appropriate.
Stayed 1 night in Jul 2023

8/10 Good

LARA

Stayed 3 nights in Jun 2023

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful spot. Beautiful hotel. Stunning view. Excellent service. Highly recommend.
Stayed 1 night in May 2023

10/10 Excellent

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. A bit noisy outside at night, cars:scooters
Stayed 2 nights in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star Highlight of our trip
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Renovation Immediately
Stayed 4 nights in Apr 2023

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Livorno by the sea
The hotel is gorgeous with a sea view. The rooms are spacious and quiet with comfortable beds. The desk staff was gracious and helpful as we dealt with a mistake in booking the ferry.
Stayed 1 night in Apr 2023

10/10 Excellent

Wayne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Livorno
Best hotel in town
Stayed 4 nights in Apr 2023

10/10 Excellent

Bryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Christian

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Ankunft mit dem Auto: wir wurden perfekt vom Concierge empfangen. Rezeption hatte zuerst behauptet, unter der Expedia Buchungsnummer nur ein Zimmer zu haben und dass ich mich mit Expedia um die Lösung des Problems kümmern müsse. Exakt im Moment als ich die Expedia-Nummer anrufen wollte, haben sie die Reservation für das 2. Zimmer gefunden. Die beiden Damen am Empfang hatten kein Namensschild und waren unfreundlich. Alle anderen Personen im Hotel waren sehr freundlich. Zusammenfassend: es ist ein 4 Sterne Hotel mittleren Standards (sicher kein 5 Sterne Hotel)
Stayed 2 nights in Apr 2024
Response from Marco P. on 19 Apr 2024
Dear guest, thank you for your review. We hope to see you again in the future

8/10 Good

Luca Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima struttura con ottimo rapporto qualità/prezzo. Consigliata anche per splendida posizione.
Stayed 3 nights in Mar 2024
Response from Marco P. on 19 Apr 2024
Dear guest, thank you for your review. We hope to see you again in the future

8/10 Good

francesco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buon Hotel, struttura di pregio in ottima posizione. Due suggerimenti il primo è relativo all'illuminazione del bagno insufficiente neanche una lampada in prossimità dello specchio. Altro suggerimento per il personale della reception in fase di pagamento ad un chiarimento non è corretto rispondere per il parcheggio si occupa altro collego, io ho chiesto perchè all'arrivo non mi è stato fatto presente che il parcheggio aveva un costo di 18 euro giorno? Sinceramente visto che il parcheggio in strada non si paga e l'hotel offre un parcheggio all'aperto a circa pochi metri dalla strada è una spesa inopportuna. Peccato che alla reception non ti informano.
Stayed 3 nights in Feb 2024
Response from Marco P. on 19 Apr 2024
Dear guest, thank you for your review. We hope to see you again in the future

8/10 Good

Stefano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Marco

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner Kurz-Aufenthalt außerhalb der Saison
Schöner Kurz-Aufenthalt außerhalb der Saison. Ein paar kleinere Schönheits-Reparaturen wären im Zimmer mal wieder fällig. Service freundlich und sehr gut - ein besonderer Dank an den Concierge Andrea, der Abends noch einen der beiden Blockierer von den E-Ladesäulen vertreiben konnte... In der Parkplatzgebühr ist Aufladen des E-Autos mit drin (2x 11 KW vorhanden). Spa ist leider nicht mit drin. Der Pool ist außen und deshalb nur in der Saison nutzbar.
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Das Hotel ist an einer sehr guten Lage hat sehr gute Parkmöglichkeiten und ein sehr freundliches Personal.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Hugo

Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Guido

Stayed 1 night in Dec 2023

8/10 Good

barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posto dove soggiornare a Livorno
Stayed 1 night in Dec 2023

10/10 Excellent

Angelo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Chia Jung

Stayed 1 night in Nov 2023

8/10 Good

thilo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Facilities, good breakfast,
Stayed 1 night in Nov 2023