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Reviews of The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality

4 out of 5
The Suites Hotel & Spa Knowsley - Liverpool by Compass Hospitality
Ribblers Lane, Knowsley, Liverpool, England

Reviews

8.4

Very good

Rating 10 - Excellent. 448 out of 1001 reviews" "
Rating 8 - Good. 348 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Dorina

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The pillow case was dirty and tge bed had some women hair on it ..but the rest the hitel was nice and clean
Stayed 1 night in May 2024

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room with lounge area separate from bedroom with comfy beds. Hot shower but not easy to get in and out if elderly/mobility issues. Grab rail would be helpful. Large selection of hot and cold items for breakfast (but extra charge for this). Minor issue with TV remote, but staff were helpful and friendly in resolving this. We would stay here again.
Stayed 3 nights in May 2024

8/10 Good

Chibuzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was spacious (bedroom and living area), clean and had good furnishing. The rate was relatively affordable. Some improvements can be made to the bathroom finishing and late night meals. The location is about 6 miles from the city centre.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good.
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are so friendly and helpful and the hotel is very clean beds are soo comfortable and to my surprise the aircon works not like other hotels ive stayed in
Stayed 1 night in May 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming staff. Great room, very comfortable. Looking forward to a return visit when I’m back in the area.

10/10 Excellent

Abolfazl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful experience staying at this hotel. It's a great choice for families, offering a welcoming atmosphere and excellent amenities. The pool was fantastic—clean, spacious, and perfect for relaxing. The staff were incredibly friendly and accommodating, which made our stay even more enjoyable. The food quality was impressive; we loved every meal we had. Overall, it was a delightful stay, and I will definitely visit again.
Stayed 1 night in May 2024

4/10 Poor

Nia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jodie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love it and I be back in November
Stayed 3 nights in May 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Suites has bounced back from its recent issues with immigrants and is terrific value for money. The parking, breakfast and spa are excellent. But best of all are the local staff - helpful and friendly.
Stayed 12 nights in Apr 2024

10/10 Excellent

Oswald

Liked: Cleanliness, staff & service, property conditions & facilities
Safe , clean, spacious, and correct location for my business trip.
Stayed 1 night in Apr 2024

10/10 Excellent

Malcolm

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of access from A580
Stayed 1 night in Apr 2024

6/10 Okay

Karen

Travelled with partner
Disliked: Property conditions & facilities
Too far from Liverpool city centre in middle of nowhere
Stayed 2 nights in Apr 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Good size room with separate seating area, huge bed, very clean and good value for money, would definitely stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service
All the staff were brilliant, really helpful and the rooms were clean, so we were really happy.
Stayed 1 night in Apr 2024

10/10 Excellent

Scott

Stayed 2 nights in Apr 2024

2/10 Terrible

Steven

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel’s rooms we disgusting, had to get moved room due to the ceiling hanging down, and the dirt in the bedsheets, also the safe did not work, the second room was not much better, the toilet did not flush. The staff were excellent and the Spa was brilliant and clean but humans should not be allowed to stay in room 118 or 120
Stayed 2 nights in Apr 2024

8/10 Good

Clare

Hotel was fine could have been a bit cleaner only there couple of nights but while we were there was fine we didn’t eat there.
Stayed 2 nights in Apr 2024

6/10 Okay

Adrian

Travelled with partner
Disliked: Amenities
Ok hotel but rooms shabby not clean poor decrotive state but food was excellent and staff were nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lois

Travelled with partner
Liked: Cleanliness, staff & service
Excellent attenrive staff
Stayed 2 nights in Apr 2024

8/10 Good

Daniel

Stayed 3 nights in Apr 2024

2/10 Terrible

Aaron

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Booked because I had heard this hotel was recently renovated and highly reviewed. I had booked a six night stay. During this time I have found most light sources in the room do not work, room phone doesn’t work, key cards are cheap and constantly becoming unlinked, locking me out. my room had never been serviced at any point during my stay, half toilet rolls given and having to walk down to request them from front lobby. I am currently on night five and going to be requesting an early check out, I am highly disappointed, I feel like my partner and I got neglected and frankly had a one star experience in this “Four star” hotel. I’ve had motels with better accommodations, which were half the price. Never coming back.

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Mar 2024

4/10 Poor

Janice

Avoid at all cost, to didn’t work, lamp didn’t work, 1/4 roll of toilet paper, 1/4 box of tissues, toilet wouldn’t flush properly, I informed them 4 times still wouldn’t flush, shower gel bottle was empty. That basically sums it all up. AVOID
Stayed 2 nights in Apr 2024

8/10 Good

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a night with my 21 year old son. Nothing to complain about, though - comfortable bed, good sized bedroom with additional room with settee and desk etc. Staff were absolutely fine, breakfast was OK. Plenty parking too.
Stayed 1 night in Mar 2024

4/10 Poor

Janet

Travelled with family
Disliked: Amenities, property conditions & facilities
Chosen for Spa etc but closed with no notice. Asked for disability room which was given with no means of getting there as lift broken so no access. Put my mum in normal room but no facilities for her. Showers were broken in all 3 rooms and dangerous as water too hot with no signs. Overall bathrooms grubby with hairs and could do with a bit of bleach! Beds comfortable but pillows were like bricks. Breakfast adequate service at dinner painful. Would not stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Russell

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome nothing too much trouble
Stayed 1 night in Mar 2024

4/10 Poor

Leah

Stayed 1 night in Mar 2024

6/10 Okay

Tracy

Travelled with partner
Liked: Staff & service
The room was a big room and pleasant , just found some of the areas in the hotel to be un clean , bath tap was dripping . We would stay in the hotel again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tomasz

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service.
Stayed 1 night in Mar 2024

8/10 Good

Hocine

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Ie

Stayed 1 night in Feb 2024
Response from dan, reception on 17 Feb 2024
Thank you for taking the time to leave a review, we are glad you enjoyed your stay and look forward to welcoming you back in the near future.

2/10 Terrible

Sharon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spend some money to repair your hotel!!!
The hotel has just reopened up to paying guests following the housing and shelter of asylum seekers My room was ready on arrival, receptionist was very pleasant and nice Got to the room and met with a terrible state of affairs Hairs in bathroom, sink , bath stains on basin, toilet dirty, no shower head in bathroom , when I ran the tap of the bath, dirty brown water emerged Kettle had no bottom piece, stains on chairs Complained to receptionist, given another room 2 doors down. When I entered this room , again hairs in bathroom, table dirty bath stained I was only spending the night so slept in my clothes on top of the bed Next morning, couldn’t wait to get out, reported to reception, complained to manager who dealt with this swiftly to her credit Had the potential to be a lovely hotel unfortunately, the so called owners know nothing of infection control, yet happy to take my money and provide deplorable living conditions
Stayed 1 night in Jan 2024
Response from Claire on 7 Feb 2024
Hello Sharon, Thank you for taking the time to send us feedback on your recent stay. I am so sorry that your stay did not live up to your expectations. We are in the middle of getting all the anti slip markings in the baths taken off and redone as these are stained and showing their age. I have also spoken to housekeeping regarding the areas you have highlighted and I mentioned on check out a full refund has been issues from our end. Kind regards Claire

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very welcoming and friendly staff. Will be returning very soon.
Stayed 2 nights in Feb 2024
Response from Claire on 7 Feb 2024
Hello Sandra, Thank you for taking the time to send us feedback on your recent stay. I am so happy you enjoyed your stay and will pass your comments onto the team. We cannot wait to welcome you back again soon. Kind regards Claire Deputy GM

2/10 Terrible

Colin

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay at this hotel.
Extremely disappointed with this hotel and stay. Overpriced and in poor condition. Should have just stayed in the Holiday Inn Express opposite. No gym or pool open and the hotel rooms were freezing cold. My expectations were not met in the slightest. All in all a very poor hotel.
Stayed 1 night in Dec 2022
Response from Dan, Reception on 17 Dec 2022
Thank you for leaving a review and score regarding your recent stay, we have updated all 3rd party websites with the current situation of the hotel in regards to what facilities are open and closed to guests at this moment in time, we are sorry this stay didn't meet your expectations

10/10 Excellent

david

Stayed 1 night in Nov 2022
Response from Suites Hotel and Spa Knowsley team on 1 Dec 2022
Hi David,Thank you very much for taking your time to rate your stay with us, we are happy to hear that you had a good time.

4/10 Poor

George

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022
Response from Dan, Reception on 17 Dec 2022
Thank you for leaving a review and score regarding your recent stay, we are sorry this stay didn't meet your expectations

10/10 Excellent

Sonia

Stayed 1 night in Nov 2022
Response from Suites Hotel and Spa Knowsley team on 1 Dec 2022
Hi Sonia, Thank you very much for taking your time to rate your stay in our hotel, we are happy to hear tha you had a good time.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay
Really pleased with our stay, room was comfortable, clean and really nice, only downside was the ceiling in the bathroom was damaged which we notified reception of. Evening meal was really good reasonable prices, breakfast was ok, very minimal choice but was ok for us Still one of the best hotels we've stayed in and we will be visiting again
Stayed 1 night in Nov 2022
Response from Suites Hotel and Spa Knowsley team on 1 Dec 2022
Hi Sarah,Thank you very much for taking your time to rate your stay in our hotel, we are happy to hear that you had a good time.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Very average
Probably great in its prime but looking very tired and needing some TLC.
Stayed 1 night in Nov 2022
Response from Dan, Reception on 17 Dec 2022
Thank you for leaving a review and score regarding your recent stay, we will pass on your comments to the hotel management team, we are sorry this stay didn't meet your expectations

6/10 Okay

Nigel

Liked: Cleanliness, staff & service, room comfort
The spa facilities was not open due to refurbishment this was the reason we choose this hotel we was not told prior to booking or at anytime after booking that the facilities was minimal
Stayed 1 night in Nov 2022
Response from Dan, Reception on 17 Dec 2022
Thank you for leaving a review and score regarding your recent stay, we have updated all 3rd party websites with the current situation of the hotel in regards to what facilities are open and closed to guests at this moment in time, we are sorry this stay didn't meet your expectations

8/10 Good

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, room comfort
Suites
Only the Suites part of the hotel open, spa closed. Dining room in a function room, limited menu and small portions.
Stayed 3 nights in Nov 2022
Response from Dan, Reception on 17 Dec 2022
Thank you for leaving a review and score regarding your recent stay, we have updated all 3rd party websites with the current situation of the hotel in regards to what facilities are open and closed to guests at this moment in time, we will pass on your comments to each department and look to improve for next time we are sorry this stay didn't meet your expectations

6/10 Okay

Evelyn

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
We were disappointed to learn only a week in advance of our stay that most of the hotel had been taken over by the Hone Office so it was not the experience we were expecting especially as we had stayed there twice previously.
Stayed 1 night in Oct 2022
Response from Dan, Reception on 17 Dec 2022
Thank you for leaving a review and score regarding your recent stay, we have updated all 3rd party websites with the current situation of the hotel in regards to what facilities are open and closed to guests at this moment in time, we are sorry this stay didn't meet your expectations

2/10 Terrible

Lindsey

Stayed 1 night in Oct 2022
Response from DAN on 26 Oct 2022
Thanks for leaving the hotel a review score, I shall pass this on to the hotel management team.

2/10 Terrible

Clare

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dont stay here
0 rating half of hotel was cloesd off for immigrants and the breakfast was horrible greasy and no eggs also was very dated rust in bathroom and jacuzzi wasnt on no steam room also and noisy with the trucks and music blasting
Stayed 1 night in Oct 2022
Response from Suites Hotel and Spa Knowsley team on 18 Oct 2022
Hi Clare,Thank you very much for your feedback, the management is aware of the issues and is addressing them.Kind regards

2/10 Terrible

Scott

Travelled with partner
Disliked: Amenities, property conditions & facilities
Gym - Closed, jacuzzi - Closed, showers in changing area - Broken/Closed, Hairdryer - Broken, Steam Room - Closed. Facilities were limited from what I booked the hotel for. Not a great experience, very disappointed. Won’t be back.
Stayed 1 night in Oct 2022
Response from Suites Hotel and Spa Knowsley team on 18 Oct 2022
Hi Scott,Thank you very much for your feedback, the management of the hotel is awre of the issues and is addressing them.Kind regards,

4/10 Poor

Adrienne

Disliked: Property conditions & facilities, room comfort
Very disappointing
Avoid! We have stayed here many times before over the last 8-9 years but haven't been anywhere the last 2 years due to COVID. Previously we had always enjoyed our stay and would recommend to others but not anymore. The luxury of the place has disappeared, its definitely not a 4* hotel anymore and i'd barely call it a 3*, its more a 2! For the price we paid we expected the luxury it used to hold not the makings of a 'motel'. We'd have been better staying across the road in the Holiday Inn! The wonderful restaurant and champagne bar has gone. Very very limited menu for food. Breakfast was almost none existent. The dining area was appalling in appearance and cold. We will NEVER stay here again.
Stayed 2 nights in Sep 2022
Response from Suites Hotel and Spa Knowsley team on 18 Oct 2022
Hi Adrienne,Thank you very much for your feedback. The management of the hotel is aware of the issues and is addressing them.Kind regards,

6/10 Okay

James, Trowbridge

Travelled with partner
Liked: Cleanliness, staff & service
Was not aware the restaurant had been moved and was a few tables in a function room
Stayed 3 nights in Sep 2022
Response from Suites Hotel and Spa Knowsley team on 18 Oct 2022
Hi James,Thank you very much for your feedback.Kind regards,

10/10 Excellent

Katie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious rooms and nice and quiet
Stayed 1 night in Sep 2022
Response from Suites Hotel and Spa Knowsley team on 18 Oct 2022
Hi Katie,Thank you very much for your feedback, we are happy to hear that you had an enjoyable stay with us.Looking forward to welcoming you back for your next visit.Kind regards,

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok for a 1 night stay. We had to enter through the spa, front entrance was closed. Rooms were very spacious and clean. There was a loud bag outside all night (I believe a factory of some sort) so if you're a light sleeper beware.
Stayed 1 night in Sep 2022
Response from dan on 22 Sep 2022
Hi, Thank you for taking the time to leave us a review and score regarding your stay with us, unfortunately due to where we are situated there is factories and warehouses in the vicinity on the industrial estate, we hope to see you again in the not too distant future.